Shift Lead / New Hire Coordinator at SJS Enterprises
April 2013 - Present
Improved the orientation process to take fewer labor hours and improve the retention of policies by switching to a classroom style environment. Initiated a scoring system during interviews to get better quality employees, interviewed and hired new cashiers and referees, process all new hire paperwork. Trained new cashiers for the night shift. Schedule Night shift according to business needs. Responsible for issuing cash drawers, maintaining inventory, and overseeing the maintenance of rental equipment for the night shift. Processing cash-outs at the end of the shift and getting all monies ready for bank deposit. Handling all customer complaints and potential refunds at the ticket center level. Training employees to make decisions at the front lines in an effort to provide better customer service and increase productivity during the shift.
Coordinator at Backyard Boutique
July 2012 - November 2012
In charge of the selection process for all vendors for local handmade market. Oversaw the branding of the market, local advertising, seo marketing, wordpress site development, and giveaways through delegation and team development. Held a vendors dinner in honor of the vendors after the event to get ideas for improvement the next year as well as to help them improve their business in areas of online marketing and development
Supper Club Coordinator at The Pampered Chef
March 2012 - March 2014
In charge of selecting local menu for monthly supper club within constraints given to satisfy local market. Developing marketing materials each month with a small team for community outreach, developing online marketing plan and outreach to inform local community of supper club program and increase attendance.
Volunteer at Queen Beee Market
April 2010 - May 2012
Volunteer at one of Southern California's largest handmade markets. Managed check-out, helped with mailing list development and guest check-in process.
Designer at Casa di Rosati
August 2008 - Present
Work with clients to develop brand, fashion/clothing designs including line sheets, pattern drafting and sample making in a business to business environment as well as developing one of a kind pieces for consumers including wedding gowns, evening wear, costumes, children's wear and home decor items.
Lead Cashier / Area Sales Rep at SJS Enterprises
May 2007 - January 2008
Lead Cashier that handled all transactions including refunds and customer complaints while keeping company’s best interest in mind. Area sales rep for High Desert in charge of coordinating with local stores for high volume paintball sales and specials ranging from 300- 500 cases per sale, as well as marketing of local paintball park and its upcoming events to local stores and venues.
Costume Design Assistant at Fullerton Civic Light Opera
September 2006 - December 2006
Assisted Senior Costume Designer in pulling and locating costumes for season production while staying in budget. Helped with costume fittings and minor alterations.
Data Entry Cust Service Rep at TCL Sales and Distribution
July 2002 - December 2005
Established a strong client base to exceed sales goals, supervised small staff in manager’s absence, composed and maintained client correspondence, managed data collection, research, and analysis, applied knowledge of shipping industry and manufacturing industry to overcome obstacles to company’s success.
Office Assistant at Excelsior Education Center
December 2000 - June 2002
Copy, collate, file, data entry, answer phones,organize information, write letters, make phone calls, record keeping, composed and maintained school board correspondence, back-up receptionist, prepared and finalized travel itineraries for school sponsored events.
University of Redlands
Degree: Bachelor of Arts
Field of Study: Business Management
Fashion Institute of Design & Merchandising
Field of Study: Fashion Design
Norco, CA 92860