Introduction

About Me

Over 20 years of experience in a variety of technical communication roles and industries.

• Technical communication consulting, evaluation, and solutions to problems
• Establishing technical communication standards and procedures
• Assisting subject-matter experts (SMEs) in developing policies, standard, and procedures in their areas of expertise
• Form design (developing fill-in-the-blank or online forms)
• User interface layout design, usability testing, and testing compliance with the ADA Section 508, W3C, and other industry standards for electronic communications.
• Technical and business writing and editing.
• Technical communication project management.
• Team management, hiring appropriate short- and long-term • communications professionals in various disciplines.
• Copyediting, developmental editing.
• Formal technical writing review/evaluation.
• Selecting tools and technologies.
• Training development and delivery.

Specialties:
• Technical communication department development, expansion
• Communication project management, including prioritizing and scheduling
• Glossary, lexicography, semantic network development
• Writing API manuals and manpages
• ADA Section 508, W3C, etc. implementation/testing
• Policies, procedures, standards

Business Description

Over 20 years of experience in a variety of technical communication roles and industries.

• Technical communication consulting, evaluation, and solutions to problems
• Establishing technical communication standards and procedures
• Assisting subject-matter experts (SMEs) in developing policies, standard, and procedures in their areas of expertise
• Form design (developing fill-in-the-blank or online forms)
• User interface layout design, usability testing, and testing compliance with the ADA Section 508, W3C, and other industry standards for electronic communications.
• Technical and business writing and editing.
• Technical communication project management.
• Team management, hiring appropriate short- and long-term • communications professionals in various disciplines.
• Copyediting, developmental editing.
• Formal technical writing review/evaluation.
• Selecting tools and technologies.
• Training development and delivery.

Specialties:
• Technical communication department development, expansion
• Communication project management, including prioritizing and scheduling
• Glossary, lexicography, semantic network development
• Writing API manuals and manpages
• ADA Section 508, W3C, etc. implementation/testing
• Policies, procedures, standards

My Skills

technical-writing
editing
editor
writer
writing
glossary
dictionary
web-content
framemaker
templates
adobe-acrobat
acrobat
forms

Work/Experience

Freelance Technical Writer/Consultant at Self-employed

September 2012 - Present

Technical Writer 3 at IDeaS Revenue Optimization - A SAS COMPANY

July 2010 - September 2012
* Small company within big organization
* FrameMaker, CorelDRAW, Office
* Editing and polishing: white papers, PowerPoints, product screens, brochures, scientific reports
* Lexicography

eWriter-at-large at HubPages

December 2009 - October 2012
Wrote over 50 online, multimedia articles on various subjects that are open to comments and critique by online readers. I have about 300 followers, and I am highly rated (upper-90s-100, out of 100) compared with other writers in this venue, and I have received 11 accolades for my work, including the coveted "Hub of the Day". My articles have been read nearly 50,000 times and have received about 300 reader comments, 41 of which rated the article(s) they read as "awesome".

Co-founder and Leader at PAWS-AID

October 2008 - July 2011
Co-founded and lead the group PAWS-AID, whose focus is on support and education about using service dogs for invisible disabilities. PAWS-AID consists of people who use or train service dogs and also of doctors, friends and family, and others who support service dog use for invisible disabilities such as psychiatric illness, MS, epilepsy, diabetes, etc.

IS Communications Consultant Sr. at Blue Cross and Blue Shield of Minnesota

August 2006 - February 2008
Communications consultant for the IT organization, with particular focus on writing information security and other corporate policies, representing the user experience as well as the information security department's interests at meetings, participating on cross-functional and cross-departmental committees, and compiling regular formal and semi-formal reports for all levels of the organization from every user to the board of directors.

Principal Technical Communications Consultant at Archer House Writing

October 2005 - February 2008
Technical communications consulting, solutions, and assessments from high-level development of new communications departments from the ground-up to assessing the focus and direction of existing departments and their skills inventories.

When resources are available, we also do standard technical writing, editing, web and PowerPoint development, template design, diagramming, etc.

Consultant at Boston Scientific

January 2005 - January 2005

Documentation Developer at iXmatch Inc.

January 2001 - December 2004

Sr. Technical Writer/Team Leader at MQSoftware, Inc.

January 2000 - January 2001

Education

Hamline University

Degree: BA
Field of Study: Physics Major, English Writing Minor

University of Minnesota-Twin Cities

Degree: 2.5 years coursework
Field of Study: Mechanical Engineering Major

Osseo Sr. High

Degree: H.S. Diploma
Field of Study: General

Certifications

Master Writer Certificate

Authority: The Society for Technical Communication (STC)
License: None

Languages

English

Proficiency: Native or Bilingual Proficiency

Location

Contact Information

Bloomington, MN
Phone: 612-281-3116

Laura's Badges

Login to Business.com

Login with Your Account
Forgot Password?
New to Business.com? Join for Free

Join Business.com

Sign Up with Your Social Account
Create an Account
Sign In

Use of this website constitutes acceptance of the Terms of Use, Community Guidelines, and Privacy Policy.

Reset Your Password

Enter your email address and we'll send you an email with a link to reset your password.

Cancel