I concentrate on three areas:
1) Solving Problems
2) Keeping Problems from Happening
3) Developing Long Term Relationships – most of my clientele have been friends for over 15 and 20 years
I hope you take a moment to read my recommendations on LinkedIn,
Specialties: IT Consulting is our main strength - Project Management - Cost/Benefit Analysis - Microsoft Network Design, Service and Sales - Firewall and Router setup - VoIP - One of the few dBase/FoxPro programmers still available for data repair & export jobs
I'm the guy you pay $10K to keep from making $100K mistakes
What do you like most about your profession?
In my opinion, IT is the driving force of the economy. When the IBM Personal Computer and Lotus 123 came on the market in 1982, business productivity began a quantum leap that continues today. Our workforce gets things done in a fraction of the time now. The Internet has continued this leap. After watching the industry grow for 31 years now, it is rather exciting to imagine what technology will be like in the next 10 years.
What are 3 attributes you need to be successful in your industry?
Honesty - this is the key attribute in any industry Calmness - IT is incredibly stressful. You have to keep a cool head when things go south or you will burn out quickly Creativity - nothing is perfect, especially in IT. Many situations require you come up with acceptable "work-arounds" to solve problems and keep your user base happy
What are the most important things to consider when hiring a service provider in your field?
Reputation and length of time their doors have been open. I used to review the Yellow Pages back in the 80's every year. Over 30% of IT businesses failed each year. If you don't have a provider that has staying power, you're not going to have an optimal technology solution in place.
How do you typically handle disagreements with clients?
First, I let them fully explain their grievances. Next, I ask questions to make sure I understand exactly what they mean and want. If I feel the mistake is on my side, I will write down or completely write-off the charges, and then fix the mistake. If I feel the client is un-reasonable, I simply say "I think their is a better provider for you than my firm" and walk away.
IT Czar - Nashville Division at Holladay Properties
March 2004 - Present
Managing a staff of 4 IT professionals in support of 125 employees across 11 states. The title 'Czar' given to me by Thomas Gibson, Sr VP, due to my Ukrainian background.
Investment Broker at Hilliard Lyons
June 1987 - November 1989
Survived the Wall Street crash of 1987 as a rookie broker, and continued in this position for two years. Primary focus was on learning and understanding each clients unique risk aversion. I like Dave Ramsey, and believe he has helped a tremendous amount of people, but this area is the weakest link in his overall strategy: investment recommendations. If you have an extremely high risk aversion, you should not spread your investment capital across 4 types of mutual funds; you should buy Treasury Notes/Bonds/Bills, and keep the rest in Money Market accounts. If you can not sleep at night because of the fluctuations of your portfolio, you do not need to be heavily invested in the stock market.
Comptroller at Textile Converters, Inc.
June 1982 - April 1984
Computerized this firm to run Payroll, AP, AR and GL on the original Radio Shack TRS-80. Within two months, was performing all of these duties in 4 hours per month, down from 16+ hours when Dad was doing them by hand. Wrote Basic language programs to aid in the mass printing of tickets; a tremendous time saving process. These two situations taught me the true potential value of the personal computer before they became popular.
President at The Software Knowledge Co, Inc.
May 1982 - Present
We are a firm that prides ourselves first in our consulting services. We get to know our clients and their goals, then provide a game plan to out-perform their competition in the area of Information Technology. In today's economy, the companies with the best IT win, plain and simple. We have served the majority of our clients for over 20 years, a fact we are very proud of.
The University of Memphis
Field of Study: Economics and Finance
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1508 Elm Hill Pike
Phone: (615) 541-9752