Help Desk Software: Which Solution Is Best for SMBs?

By Business.com Editorial Staff
Business.com / Business Solutions / Last Modified: February 22, 2017

Your customers have questions, you have answers and help desk software helps you best manage them. But which solution fits your needs?

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Your customers have questions. You have answers. But you also have a very full email inbox on top of a business to run. Thankfully, a variety of solutions exist to not only help you and your team more efficiently respond to customer inquiries, but also proactively create self-help solutions that they can easily access. 

Related article: Failing at Customer Service? Try Outsourcing Your Help Desk

Help desk software allows users to create, manage and track tickets, keep a knowledge base of prior issues and their fixes, chat directly with customers via instant message functionality, build FAQ sections and lots more. According to leading help desk software provider SpiceWorks, businesses that implement help desk software work more efficiently, multitask smarter and prioritize better.

In order to identify which solution is right for your company, we created the Help Desk Software Comparison Guide, which allows you to compare providers and their products side by side. Download it now below.

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