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Workplace Revolution: Key Trends Changing How Work Gets Done in 2017

By Nick Candito, writer
Jan 17, 2017
> Business Basics

Here are 5 key trends that will drive business success in 2017

Whether you need to create transparency, improve accuracy or simply obtain data to make faster decisions, organizations are rethinking the way work gets done. With the approaching new year, there are some leading trends that companies should consider to drive success.

Here are five key trends that will drive business success in 2017:

Adaptable processes to eliminate IT reliance

Organizations will use processes that are easy to build and change as needed, updated when necessary and managed by the business users themselves, eliminating the reliance on IT. Business managers will seek solutions that allow employees to be productive on-the-fly and make an impact in real-time to company operations.

The consumerization of work goes beyond IT and devices; workflow, behavior and expectations mimic real-world apps like Snapchat, Uber, Slack, etc. Digital employees and customers think, act and expect differently. They want every business to feel, serve and work just like their favorite apps.

Enterprise software will start to mimic consumer apps and ultimately reshape the role of IT and the processes it manages to support employees. We are just at the beginning of an enterprise renaissance where companies (and people) are hungry for a simple way to do work.

Enterprise mobility and information on the go will be synonymous

According to IDC research reports, the population of mobile workers in the USA will be 105.4 million by 2020. Mobility has become a synonym for productivity regardless of the workplace. 2017 will see the rise of employee apps making it possible for most employees to carry their work and information with them.

Organizations embrace transparency to gain trust and business of customers

Organizations practice radical transparency or risk irrelevance. Customers want to do business with companies that match their beliefs and values. Customers are more aware and informed now. This means businesses must run counter to their normal practices, change and communicate this vision and changes in everything.

With a more plugged-in understanding of human nature, companies will not only create a happier and more productive culture: they will benefit from empowered employees, leading to an internal resurgence that yields new and innovative products, services, processes and more.

Chief process officer enters the C-Suite

Process is fundamental to the way we work and yet for too long it’s been confined to specialist quality or process improvement departments. 2017 will pave the way for process to play a more prominent role in the boardroom.

The Chief Process Officer will be responsible for having what is an effective approach to process design, management and execution — a relatively comprehensive responsibility. But, at the same time, it involves creating a framework that can be effectively used by the whole organization.

There will be a concerted emphasis on return on learning (ROL)

This term augments the classic ROI model, by mining an organization’s operational performance data. This allows organizations to mobilize around solutions centered on people, process and performance.

Organizations can detect things such as process/SOP (Standard Operating Procedures) inefficiencies and identify teams or individuals that exhibit sub-optimal performance when compared to an organization’s benchmarks. Executives and managers need the capability to gauge operational performance in real time. With it, management can view a situation and intervene immediately so that it can be mitigated and remediated.

These trends will emerge as every aspect of work is being redefined: where we work, how we work, who we work with. Here’s to empowering your organization to be the best it can be and setting your team up for operational success.


Photo credit: Ritesh Chaudhary/Shutterstock

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Nick Candito
Nick Candito
See Nick Candito's Profile
Nick Candito is Co-Founder and Chief Executive Officer at Progressly, championing the company's mission towards helping our customers transform the way they do business. He previously served as RelateIQ's Head of User Success & Business Operations, which was acquired by in August 2014 as the first automatic and intelligent CRM solution.
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