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How to Pivot Your Business Successfully

Syed Balkhi
Syed Balkhi

Don't be afraid of change. It might be what helps your business grow to new heights.

Author William Faulkner said that in writing, you have to kill your darlings. The same goes for startup businesses. You might have created a product you love and adore, but if it's not selling or connecting with consumers, you might have to pivot your company in order to reach success. You don't necessarily have to give up your dreams for your product altogether, but it may have to go through a drastic change.  

A great example of a successful pivot is from the company Slack. Slack went from a small gaming company called Tiny Speck to a $5 billion dollar business. They created Slack for their own team to use, but they soon realized that it would solve a need for many businesses. They also had the gaming skills and knew how to make their communication platform fun to use. So they pivoted their company and made billions.  

Don't be afraid of change, it might be just what you need to grow your business to new heights. Here's how to pivot strategically and boost sales.

Solve a problem.

What your current customers have to say will help you to pivot your company and turn your solution into something that really solves a need. That's a common problem that many startups run into; they create a product that they think customers will want, but their product doesn't really solve a need.

You might also find your product solves a need for your customers, but then your customers' needs change. You don't necessarily have to change your product, but you have to pivot to solve a different, more pressing problem for your audience.

So, listen to your customers, find out how they use your product, what it's missing, what features they want, etc. Your customers could be using your product in ways that you never thought of before, and that could be key for a successful pivot.

Segment your market.

If your product isn't selling, it might be because you're trying to sell it to the wrong market segment. For instance, maybe your product isn't right for consumers, but it's the perfect solution for corporations who have more use for it and more money to spend. This is another instance where you don't have to change your product at all, you just have to change who you market it to.

For instance, the company Eloqua started as a chat/messaging application for financial services, insurance and real estate, but it never really made an impact with those industries. So the company pivoted their market segment to companies who were looking for an easy way to increase lead generation. Eloqua was later acquired by Oracle for $871 billion. Without really changing their product, they found a new segment of customers that really needed them.

Turn your product into a service.

Sometimes when startups create a product, it might be too difficult to sell to the consumer in a way that they understand how to use or how to solve their problem with it. This means your product might be more successful as a service. While you can help consumers along by investing in support services and educational offerings, you might want to consider offering a service instead.

On the other hand, your service might need to turn into a product in order to scale your business. For example, James L. Kraft sold cheese wholesale to local merchants door to door before scaling it and turning his business into the company you know today, Kraft Foods.

Focus on a product feature.

For software and SaaS startups especially, the key to a successful pivot may be found in one of your product features. Pay close attention to what your customers are doing with your product. You might have expected them to use your product in a certain way or love your main platform feature the most, but you might discover that they have a greater need for another feature.

That's what happened with Flickr. Flickr launched as online role-playing game platform, which included a small photo-sharing feature. Their customers weren't as obsessed with the game as the company thought they would be; instead, they loved the photo-sharing feature more. By pivoting with their product feature, Flickr became a huge success and was acquired by Yahoo.

Over to you.

There are numerous ways to pivot your company to boost sales. Before you make any changes, you need to make sure everyone in your company is aware and is on board with the pivot. Be sure to test your product pivot out before diving in head first as well. Now that you know how to pivot strategically without sacrificing the core of your company, your business will have better odds of reaching success.

Image Credit: Speedkingz/Shutterstock
Syed Balkhi
Syed Balkhi Member
Hello, I'm Syed Balkhi, a 27 year old award-winning entrepreneur with a strong 8 figure online business. I was recognized as the top 100 entrepreneur under the age of 30 by the United Nations. I was born in Karachi, Pakistan. At age 12, my family immigrated to the United States. Ever since I can remember, I have been extremely competitive which makes me hustle at everything that I do.