Your servers spend the most time with your customers. Make sure you hire the right ones.
Your employees are a cornerstone of your business. Each employee has a large impact on the quality of service and overall experience guests have at your restaurant.
Hiring employees is just the first step in the process of ensuring a solid and reliable restaurant staff. To keep employees happy and to continue delivering high-quality service, it is important to continuously check in with your staff members. These conversations let you get and give feedback, which you can use to improve your business. Here are nine critical questions to ask your restaurant employees.
Servers and Greeters
Your servers spend the most time with your customers and interact with them through the course of their time at your restaurant. It is important to understand their perspective, what they might need and how you can improve their productivity.
- Do you have everything you need to get your job done effectively?
- How do you help customers feel more welcome? How can our business help customers feel more welcome?
- What is a recent negative experience you had with a customer, and how did you handle it?
Chefs and Behind-the-Scenes Staff
Your chef and assisting staff are more than just the people who prepare the food. They are also in charge of creating the menus, coordinating with vendors to ensure the kitchen is fully stocked, and providing day-to-day management of staff members.
- Is the kitchen up-to-date with supplies and equipment?
- What would your fellow employees say about your teamwork?
- What is a recent issue you have had with a coworker or customer, and how did you handle it?
Your manager is in charge of your everyday problem solving, including administrative tasks, and food and staff emergencies. Your manager works with every aspect of your restaurant in some way and should be able to give your insightful feedback on your business's well-being.
- How is staffing? Are there any issues or shortages?
- What are the strengths and weaknesses of our operations?
- How can I help you/make your job easier?
While it is important to get your employees' opinions about your business and how it is operating, it is also important to get to know them as human beings. Start conversations by asking a few simple questions that help you understand your employees' lives and let them know you care.
- How are you? How is your family?
- Is there anything you need from me?
Let your employees know how they can contact you and that they should feel free to reach out to you. While you are in charge of keeping your restaurant in business, your employees are the ones who are there every day, helping things run as intended.
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