Telling Your Brand Story: How to Engage the Masses

Business.com / Sales / Last Modified: February 22, 2017

A brand without a story is like cereal without milk. Your brand story is what will allow you to connect with and inspire your customers.

Storytelling: it’s the flavor of the day, whether you’re talking about content marketing, visual communications or public relations, and for good reason.

Stories are how humans communicate with each other individually, across populations and over centuries. In fact, many organizations are pretty good at identifying and defining their key story lines.

The key to success in brand storytelling is in the next step: the strategic deployment of the story. Telling the brand story effectively requires a plan.

Drafting a Storytelling Plan

Developing the brand’s key themes is the first step, of course. Those central themes can then form the backbone of the communications strategy and the organization’s editorial calendar. The themes effectively become a message framework and provide contextual hooks for the organization’s communications, ranging from PR positioning to the content the brand develops for campaigns.

Once the themes are defined and the framework is in place, the marketing and communications teams should next think about developing a cadence of messages that define, describe, support and prove the brand stories. Creating a comprehensive editorial calendar that blends PR, content marketing, demand gen, social and sales enablement is the key to actually telling the brand story effectively, across all communications disciplines. Learn out more about aligning PR with storytelling.

Related Article: What's Your Story: Staying True to Your Company's Vision

Why a Multi-Channel Approach Matters

As you map the plan, challenge yourself to think beyond the company’s usual communications tactics and channels. For most brands, text communications (i.e., press releases, blogs, papers and social updates) form the core of the PR and communications output.

However, audiences are demanding visual content; and the algorithms that dictate what people see on social networks and in search engines feed that demand, giving visual content more top of page/top of news feed visibility.

However, fully half of the videos viewed on YouTube are accessed via mobile devices.  To give you some idea of the scope of this demand, YouTube boasts more than one billion users, who watch hundreds of millions of hours of video each day.  

Additionally, our audiences are more fragmented than ever, using multiple channels to find and consume information. Telling the stories and conveying these messages in a variety of formats and across a variety of channels is important, for two key reasons:

  • Message visibility: First, repetition helps messages stick. Developing a cadence of content to support key messaging drives overall visibility for the story and improves audience engagement.
  • Message retention: Additionally, a variety of channels will require the organization to use different formats (e.g., video, slides, text, tweets, images etc.) In addition to broader reach, different formats aid message retention. People have different learning styles (auditory, visual, kinesthetic, etc.) meaning they absorb and retain information in different ways. Employing a variety of different content formats will help message retention.

A Cohesive Big Picture

What appears on the search engine results page when someone plugs terms related to your brand into a search engine?  

Together the messages your brand publishes tell a story, and that story can either be disjointed, or it can make sense. By creating a message framework and developing an integrated editorial strategy, the brand will provide a coherent user experience for the audiences, telling a cohesive story that makes sense.

Related Article: Reputation Management: The Missing Ingredient in Your Marketing Strategy

The coherent message structure also delivers other benefits to the brand. It reinforces key messages, delivering evidence and credibility that can influence analysts, journalists, bloggers, and very importantly, early stage prospects who are in research mode and haven’t yet identified themselves to the company.

A strong message framework also delivers significant benefits to the internal organization. Sales and client services teams absorb and share the information, providing important training and reinforcement to staff learning and sales enablement support.

Brand storytelling isn’t something that’s achieved through a single blog post. By building brand stories over time, adding chapters along the way, organizations can deliver robust and effective messaging that builds social proof and earns credible attention among key constituents. Effective storytelling delivers more than fleeting impressions: it can (and should) be measured in impact top line results, such as improvements in search rank, conversion rate and lead score quality.

Login to Business.com

Login with Your Account
Forgot Password?
New to Business.com? Join for Free

Join Business.com

Sign Up with Your Social Account
Create an Account
Sign In

Use of this website constitutes acceptance of the Terms of Use, Community Guidelines, and Privacy Policy.

Reset Your Password

Enter your email address and we'll send you an email with a link to reset your password.

Cancel