Best Overall Answering ServiceSpecialty Answering Service
We selected Specialty Answering Service as the best overall answering service because it offers a high number of flexible pricing plans and a strong selection of services bolstered by superb customer service. Specialty Answering Service is bilingual, offering agents who speak both English and Spanish, although bilingual services cost an extra fee of $10 per month. Specialty Answering Service also works within more than two dozen specific industries, including the healthcare industry, where it maintains HIPAA compliant practices.
In addition to offering top notch answering services, Specialty Answering Service also engages in inbound and outbound call center services, allowing you to upgrade to a more comprehensive contact center as your business scales. Specialty's agents are available 24/7/365 and answer 87 percent of phone calls on the first three rings.