Recovering consumer debt is no small feat, and a collection agency should offer multiple tools to service your accounts. RFGI attempts to contact debtors by mail, phone and email. They utilize skip tracing and software and litigation referral. Debtors can pay RFGI via check, credit card or through the payment portal on RFGI's website. The agency will mail you a remittance check monthly after they have been paid by your debtor.
Great customer service is an essential feature for B2C businesses to consider. We were not able to contact RFGI's compliance manager; however, we spoke with a representative who was polite and answered our questions.
RFGI is an accredited member of the Better Business Bureau with an A+ rating.
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RFGI employs trained agents who tailor their collection approaches to each individual account. Agents do not use scripts. They undergo extensive training to maximize debt recovery for every account, as quickly as possible.
The agents use a personalized approach and debtor-scoring strategies to determine the most effective negotiation tactics. Unlike many of its competitors, RFGI places a high priority on each debtor to ensure they receive exceptional treatment and maintain a professional relationship with your business. RFGI offers FAQs on its website to help debtors learn more about the collections process.
In addition to standard B2C collections, RFGI provides advanced skip-tracing capabilities. Many competitors have limited resources when trying to find debtors, but RFGI has access to four different skip-tracing databases. This is something to consider if you have delinquent consumer accounts where the debtor has moved frequently or skipped the country.
One drawback to opening an account with RFGI is that they require a minimum of five open accounts. Although we could not find pricing percentages or minimums online, we spoke with a representative who confirmed the required minimum. We were not able to receive an estimation of percentages charged per account, but RFGI states you can request a quote online or by phone. The lack of cost transparency online can pose an issue for small business owners who only need a few delinquent accounts collected on and want to quickly obtain a price estimate.
Another downside to using RFGI is that it doesn't operate in all states. Further, it doesn't list the states on its website; instead, you'll need to contact an agent to find out if the state where your business is based is accepted by RFGI. Also, RGFI offers strictly B2C collections – it doesn't collect on commercial accounts.
We called RFGI, posing as a small business owner interesting in hiring a collection agency. During our initial customer service call, a polite representative attempted to put us in contact with the compliance manager, but she was unavailable. The rep informed us she would call back within the next business day; however, she did not. You may need to be persistent when trying to reach the proper agent at RFGI.
Rozlin Financial Group Inc. offers B2C collection services for a number of industries throughout the United States, including the following:
- Medical practices
- Dental offices
- Healthcare and hospital collections
- Landlord and utilities
- Mortgage and lease collections
- Credit card collections
- Professional services
- Auto loans
If you are in a unique industry, you can contact RFGI by phone or live chat.