The Best Telemedicine Software of 2020

Telemedicine services allow you to video chat live with patients, so you can physically exam them, field their questions and concerns, and quickly diagnose simple ailments. These platforms have many applications, including helping you reach patients who are unable to travel or live in rural areas. Telemedicine can get you effectively at a patient’s bedside or even virtually in the ambulance during an emergency situation to immediately begin triage. In addition to applications for doctors and hospitals, telemedicine can be used by researchers and pharmaceutical companies for clinical studies, allowing for quicker and more convenient testing on subjects.

Many telemedicine platforms also use remote biometric devices that let you take standard measurements such as weight, blood pressure and glucose levels. You provide these devices to the patient or other on-site caregivers, and they will often relay their measurements directly to you, requiring only simple instruction for the patient, nurses or approved caregivers.

This emerging platform of communication can save patients money and improve your practice or hospital’s bottom line. According to a study by Red Quill Consulting, the average telemedicine general care visit is $100 cheaper for a patient than an in-office appointment. Telemedicine appointments can also reduce your overhead costs, allow you to see more patients and reduce unnecessary readmissions, ultimately saving you money as well.

Telemedicine is a wide market with hundreds of choices covering dozens of different applications and medical fields. The best service for your practice, therefore, will depend on the kind of care you deliver and the types of services you want. Below we’ve called out several of the best options for different kinds of telemedicine uses, including those for general practice healthcare providers, hospitals and select specialists.

Is Telemedicine Right for My Practice?

Before introducing your telemedicine into your practice, you should be aware of how this shift will change your practice and determine if it’s even a right fit for you at all. Telemedicine comes with several benefits that can boost your practice’s efficiency and expand your clientele; however, you will have to decide how invested you will become in this new direction, especially if you plan to also maintain your physical office and in-person appointments.

Telemedicine is a scalable platform that can be as simple as talking with patients over text messages or as expansive as setting up remote offices, each with its own staff. You’ll need to decide how much time and money you will dedicate to telemedicine, while weighing how much time and money it can save you in return. According to a Geisinger Health Plan study, the estimated return of investment was $3.30 for every $1 spent on a telemedicine program.

Whatever you decide, you and your staff should be prepared to go outside your comfort zone, as any method of telemedicine can change your office dynamic. For example, you may need a staff member dedicated to organizing your online appointments, or have a nurse dedicated to fielding online patients’ concerns before handing them off to you. If you have a smaller practice, you may be capable of handling the telemedicine side of things while your staff takes care of in-house patients, but you’ll want to beware not to undertake too much through telemedicine at the expense of your in-person clientele. On the other hand, you may decide to transition to being a full-time virtual doctor.

Telemedicine in its current form is not without complications, and depending on where you are located, it may be impractical for the time being to implement telemedicine. Laws on telemedicine surrounding licensing, insurance reimbursement, malpractice liability, prescribing medications and privacy are not entirely established and vary from state to state.

Many medical practice software solutions and third-party services go hand in hand. For example, an electronic medical records (EMR) system and practice management software are closely related. A medical billing service might work within your practice management software, while a medical transcription service can help you create notes in your patients' charts, which are stored in your EMR system.

If you're looking for a full suite of healthcare IT solutions or additional medical practice services that could help improve the way your practice runs, take a look at our other medical practice review categories.

• Electronic medical records systems: An EMR system contains all the necessary clinical tools for a provider's encounter with their patients. In an EMR system, providers can review their schedules, access patient charts, e-prescribe medication, electronically order lab tests and access lab results. Some EMR systems also include tools to easily review patient histories and map trends in their health over time. An EMR system's ability to integrate seamlessly with practice management software determines how well the administrative and clinical departments work together. It can be an indispensable tool to healthcare providers, but choosing the right one is key. To learn more, see business.com's best picks page and reviews of the top EMR systems on the market today 

• Medical practice management software: Medical practice management software helps your front and back offices carry out their daily tasks. It generally includes appointment-setting software, insurance eligibility verification check features and medical billing tools. Medical practice management software also generally includes reporting tools for viewing financial information about your medical practice and charting performance over time. Integrations with EMR systems are essential for medical practice management software, as the two contain relevant information for both the clinical and administrative departments of any medical practice. To learn more, see business.com's best picks page and reviews of the top medical practice management software on the market today.
  
  
• Medical billing services: Medical billing services, also known as revenue cycle management (RCM) services, offer a way to outsource your billing department. Medical billing and coding can be complex and time-consuming processes. Maintaining an internal staff for billing and coding can become quite costly. Medical billing services generally work directly within your medical practice management software and perform coding and billing services, including follow-ups on outstanding claims and denial management. Many medical billing companies will also work to get providers at a new practice credentialed with the appropriate payers and provide additional reporting tools to contextualize a medical practice's cash flow. To learn more, see business.com's best picks page and reviews of the top medical billing services on the market today.
  
  
• Medical transcription services: Medical transcription services support the creation of internal documentation, patient charts and communications by way of audio dictation. Medical transcription services generally offer multiple ways to securely upload audio dictation and then return a transcript within 24 hours. Some medical transcription services also offer direct EMR entry, plugging in transcribed notes to the appropriate place in an EMR system, saving providers and staff time and effort. To learn more, see business.com's best picks page and reviews of the top medical transcription services on the market today.
  
  

Medical Licenses & Qualifications

While telemedicine allows you to communicate and examine patients across long distances, it’s important to keep in mind that federal and state health laws still apply on the internet. You must possess a valid license to practice medicine in the state in which you work. When using telemedicine to see a patient across state lines, you must also possess a medical license in the state they’re in.

Any legitimate telemedicine platform will validate yours or your organization’s credentials when you sign up. While this may bar physicians from practicing anywhere but their home state, as multiple medical licenses can be costly, there are some state medical licenses that are accepted in other select states. You can check with your state’s medical board to find out where your license is accepted.

HIPAA & FDA Compliance

All the services we highlighted for this guide are compliant with the Health Insurance Portability and Accountability Act (HIPAA), the law that guarantees patient’s privacy, as well as with all state medical statutes.

HIPAA is the main reason why telemedicine cannot be performed over simple live chat programs like Skype or FaceTime. Remote interactions between doctor and patient must meet the law’s rigorous requirements, so these services feature not only heavy encryption of conversations, but also secured transfer of a patient’s personal information and healthcare data to an approved database. Skype and FaceTime do not meet these standards, while telemedicine programs are specifically developed to meet them.

Healthcare professionals using telemedicine services are expected to adhere to the same standards of privacy and record-keeping they do with in-person appointments. The devices used to help you remotely monitor and examine patients must be approved by the Federal Drug and Food Administration. Reputable telemedicine companies provide only FDA-approved products, but it ultimately falls to you to make sure you’re practicing medicine with legally certified technology. All the companies listed on this guide to telemedicine are registered by the FDA.

Rules for Prescription Writing

The rules regarding prescribing medication over telemedicine platforms vary from state to state. Some states allow doctors to freely prescribe medication remotely, while others set restrictions on the type of drugs that can be prescribed, namely narcotics and other controlled substances. Some states do not allow remote prescribing at all and an in-person appointment must be scheduled.

Telemedicine is an emerging platform with technology constantly changing and improving. While most (but not all) private insurers have some type of coverage for remote care, Medicare and Medicaid plans don’t always follow suit.

Private Insurers

At the time of publishing, only 18 states have legislation requiring private insurers to recognize telemedicine for coverage. Despite having laws in less than half of the country, for the most part, private insurers are embracing this new platform and are rolling out insurance plans that include telemedicine services, though not every provider is doing this. Private insurers are seeing the cost saving benefits of telemedicine, which can lead to less expensive trips to the doctor’s office or emergency room. Because of this, many insurers include telemedicine services and memberships as part of their benefits package in hopes of keeping clients healthy.

Medicaid

There are 16 states that require Medicaid coverage of telemedicine, although a majority of these only allow live video chat and nothing beyond that. Certain state medical boards also have exceptions for telemedicine and Medicaid, so it’s advised you check with your local board if you plan on supporting patients on Medicaid.

Medicare

With Medicare, telemedicine visits can only be conducted for patients living in an approved rural area. The patient must also be at an approved medical facility and not at home. This means geography is an important factor when considering whether to implement telemedicine services for elderly patients on Medicare.

Direct Payment

Since insurance can be a tricky obstacle for telemedicine platforms, some allow patients to directly pay you through the software, using major credit cards and sometimes FSA or HSA cards.