Your Guide to COVID-19 Business Resources

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Latest in SMB News: Advice, Tips and Resources

Article
What Marketers Need to Know About People's Social Media Patterns During the Pandemic
BY Victor Snyder

Social media usage is both increasing and changing in the COVID-19 era. Here are some lessons and new best practices to embrace the trends.

Article
What Does a Great Customer Experience Look Like Now?
BY David Fletcher

What are the changing dynamics of retail and escalating customer expectations due to the COVID-19 pandemic? How can online businesses stay competitive?

Article
COVID-19 Second Wave: How to Prepare for Another Company Shutdown
BY Adam Uzialko

Although many businesses across the U.S. are reopening, the pandemic is far from over. Here's how to prepare in case your business is forced to close again during a second wave of COVID-19.

Article
What Crises Can Teach Us About Leading Beyond Borders
BY Kevin Xu

Emergencies like the COVID-19 pandemic have a way of highlighting our strengths and weaknesses as leaders. Here are six lessons in crisis management for global companies.

Article
Automation Doesn't Mean Losing Personalization
BY Clate Mask

One of the great challenges of automated systems is losing some interaction with your leads and customers. But automation, done correctly, doesn't mean losing a personalized touch with customers.

Article
4 Steps to Establish a Crisis-Resistant Company Culture
BY Lisa Raja

We've seen how crisis can strike at any time. The only way for a business to weather storm after storm is to build a company culture built on strong values.

Article
5 Ways to Prepare Your Company for the Future of Remote Work
BY Antonio Barraza

As companies look to an increasingly remote future, they must make changes to prepare their teams.

Article
A Customer Complains: How to Respond on a LARK
BY Nick Bogacz

With shutdowns, limited openings, mask rules and more, the pandemic isn't consumer-friendly. Customer complaints are on the rise, but there's a system for dealing with a tough customer: LARK.

Article
Embracing the Future of Remote Work
BY Brian Wallace

The transition to remote work was abrupt, but some changes made during this time will be permanent.

Article
4 Tips to Ensure Remote Workforce Productivity
BY Greg Hanover

Many business owners have faced uncertainties and challenges around remote workforce management, engagement, and productivity. How do you captivate a remote workforce?

Article
Sponsored Content
How KeyBank Adapted and Evolved During COVID-19
BY Nicole Fallon

The COVID-19 pandemic disrupted KeyBank like every other business, but how the company pivoted allowed it to become more productive than ever.

Article
How SEO Can Help You Overcome the Impact of COVID-19
BY Jared Atchison

Don't reduce your SEO and marketing activities during the current crisis. Learn how SEO will help you stay in the minds of your audience and help you thrive in the future.

Article
Small Business COVID-19 Diaries: Part 5
BY Adam Uzialko

COVID-19 upended economic activity and disrupted small business owners' lives. Here are stories from real entrepreneurs about how the novel coronavirus pandemic is impacting them.

Article
How Small Business Owners Can Support Black Entrepreneurs
BY Andrew Martins

Wondering how your business can support Black business owners? Here are some ideas and resources to help you get started.

Advice
How did you reopen during COVID-19?
QUESTION | BY Adam Uzialko | 3 ANSWERS | LAST ACTIVITY ON 08/02/20

For small business owners who were able to reopen after temporarily suspending (or pivoting) operations. What is your business and where is it located? When did you first close and/or pivot...

Article
3 Rebound Strategies to Help Your Business Overcome Crisis
BY Joy Gendusa

Despite huge losses due to the pandemic, my company is back to profitability after just five turbulent weeks. Here are some takeaways from our success.

Article
Virtual Team-Building Activities Using Video Conference Calls
BY Simone Johnson

Need ideas to boost morale for your remote team? Try one of these virtual team-building activities during your next video conference call.

Article
Why Remote Work Makes Good Business Sense
BY Ken Gosnell

Telework is an essential model for business success and will be even more critical to successful business operations in today's new business reality.

Article
Pivot to the Next Normal: Leveraging Tech to Strengthen Your Team
BY Mark Roberts

The fallout from the COVID-19 pandemic isn't over, and how we work as teams has changed. Technology can facilitate your team's ongoing transition without overtaking it.

Article
Why Is Your Team Struggling With Remote Work?
BY Anand Srinivasan

If remote work isn't successful for your team so far, these are some possible reasons why and how to correct them.

Article
10 Small Business Grants for Minorities in 2020
BY Adam Uzialko

There are many grants available for minority-owned businesses. Find out how you can take advantage of these grant programs to start or grow your business.

Article
7 Effective Ways to Strengthen Your Small Business During Quarantine
BY Mervik Haums

Businesses large and small are feeling the impact of this global pandemic. Here are seven strategies to strengthen your startup during times of economic uncertainty.

Article
How to Avoid Mistreating Employees During COVID-19
BY Adam Uzialko

Many employees feel mistreated by their employers during the COVID-19 pandemic. Here are some ways to support your employees and boost morale amongst your workforce.

Article
Preparing or Surviving: The Future of People-Focused Business Strategy
BY Philios Andreou

COVID-19 has disrupted businesses everywhere. Here are seven of the most pertinent trends faced by businesses worldwide and five steps leaders can take to move into the future seamlessly.

Article
ATM Buying Guide
BY Matt D'Angelo

Consider these five things before deciding if your business should buy or rent an ATM.

Article
3 Future-Readiness Ideas All Small Businesses Must Embrace
BY Ian Khan

There are several steps entrepreneurs can take to overcome disruptions while growing business from the ground up.

Article
A Beginner's Guide to Navigating Survival Emotions in Today's New Normal
BY Nichole Kelly

Your emotions are probably in survival mode right now. Here's how to successfully navigate them through a crisis and in your everyday life.

Article
How the Pandemic Is Impacting Digital Transformation
BY Ignacio De Marco

COVID-19 has accelerated digital transformation for businesses in all industries. Here are the changing aspects of business you need to adapt to in your digital transition.

Article
Conflict Resolution Tips for Handling Difficult Customers During COVID-19
BY Skye Schooley

Learn the best ways to handle customers who refuse to follow health and safety policies.

Article
Are Employees More Productive Working From Home?
BY Baruch Silvermann

The current COVID-19 pandemic has highlighted the possibilities of working from home. Traditional roles have always been shackled to the office, but are we more productive from home?