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Latest: Advice, Tips and Resources

The Pros and Cons of Offering Money-Back Guarantees
By Anna Johansson | May 02, 2016

We’re all constantly on the lookout for ways to increase conversions and drive sales, but there’s one thing many of us are afraid of trying: the money-back guarantee.

Lessons from Big Brands: 4 Customer Service Pitfalls That Will Destroy Your Brand
By Christine James | April 21, 2016

Let's look together at four big customer service pitfalls that can destroy your company's brand and its presence online.

Reality Check: Here Are 5 Signs Your Customer Service is Broken
By Christine James | March 25, 2016

Businesses sell products or services to customers.

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3 Ways Technology is Improving Customer Service in the Auto Industry
By Blair Nicole | March 10, 2016

Technology is changing the way consumers interact with their auto service providers.

Changing Perception: Simple Ways to Improve Your Customers’ Waiting Experience
By Sarah Pike | March 09, 2016

A recent Software Advice survey found that 97 percent of patients get frustrated with lengthy waits.

The Perks of Being Loyal: How to Build a Customer Loyalty Program That Works
By Lucinda Watrous | December 15, 2015

Want to launch a customer loyalty program for your business? Read this first.

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Customer Service Crimes: This Is Why Your Business Is Failing
By Niraj Ranjan | November 24, 2015

89% of customers defect to competition after experiencing poor customer service. Read what businesses should never do to customers.

13 Ways to Develop Your Company’s Help Desk Best Practices
By Ron Avignone | September 28, 2015

Here are some help desk best practices that can be used when evaluating what your company is doing as well as what you should be doing.

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Leveraging The Power and Benefits of Social CRM
By Anthony Carranza | September 04, 2015

How to Maximize Your Brand and Efforts With Social Media Customers

6 Signs A Customer Is Not Worth It
By Niraj Ranjan | July 31, 2015

Just because a customer is paying doesn't mean they're good for your business. Watch for these signs.

Like PB&J: Customer Service as a Marketing Strategy
By Greg Shuey | March 26, 2015

Customer service is the new marketing. As seen with Amazon and Zappos, providing ultimate satisfaction to your customers sells itself.

Why Efficient Customer Service is Better Than Friendly
By Megan Ritter | January 21, 2015

You can't make everyone happy, that's the sad truth. Efficiency is the name of the game. Is your customer service streamlined and optimized

Marketing Fail: 5 Customers That Want to Destroy Your Business
By Andrew McDermott | December 16, 2014

How do you attract loyal customers who are a pleasure to do business with, while repelling customers that want to destroy your business?

Is Text Messaging a Successful Customer Engagement Tool?
By Scott Gerber | January 03, 2014

Text messaging is clearly efficient for entrepreneurs. But does using it to connect with your customers cross lines? Find out from...