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Read on to find out how to harness the power of surveys and learn about important tools you could use to improve your conversion.
Businesses sell products or services to customers.
Technology is changing the way consumers interact with their auto service providers.
A recent Software Advice survey found that 97 percent of patients get frustrated with lengthy waits.
Research shows it costs businesses an average of five times more to acquire a new customer than to market to an existing one.
Plus, The Tools You Need to Get Up to Speed
Want to launch a customer loyalty program for your business? Read this first.
By spending money with you, customers become investors. Here's why customers are your best shareholders and your biggest advocates.
89% of customers defect to competition after experiencing poor customer service. Read what businesses should never do to customers.
No matter how great you think your business's customer service is, it can always get better. Learn what leading industry experts recommend.
Customers want to feel a connection between what they buy and how they envision their lives. Here's how to tap into that need.
Psychology and marketing go hand in hand. Marketers can benefit from the vast amount of surveys and research that psychologists have done.
Here are some help desk best practices that can be used when evaluating what your company is doing as well as what you should be doing.
How to Maximize Your Brand and Efforts With Social Media Customers
Just because a customer is paying doesn't mean they're good for your business. Watch for these signs.
Customer service is the new marketing. As seen with Amazon and Zappos, providing ultimate satisfaction to your customers sells itself.
You can't make everyone happy, that's the sad truth. Efficiency is the name of the game. Is your customer service streamlined and optimized
How do you attract loyal customers who are a pleasure to do business with, while repelling customers that want to destroy your business?