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No matter how great you think your business's customer service is, it can always get better. Learn what leading industry experts recommend.
Customers want to feel a connection between what they buy and how they envision their lives. Here's how to tap into that need.
Psychology and marketing go hand in hand. Marketers can benefit from the vast amount of surveys and research that psychologists have done.
Here are some help desk best practices that can be used when evaluating what your company is doing as well as what you should be doing.
How to Maximize Your Brand and Efforts With Social Media Customers
Just because a customer is paying doesn't mean they're good for your business. Watch for these signs.
Customer service is the new marketing. As seen with Amazon and Zappos, providing ultimate satisfaction to your customers sells itself.
You can't make everyone happy, that's the sad truth. Efficiency is the name of the game. Is your customer service streamlined and optimized
How do you attract loyal customers who are a pleasure to do business with, while repelling customers that want to destroy your business?
Text messaging is clearly efficient for entrepreneurs. But does using it to connect with your customers cross lines? Find out from...