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Latest: Advice, Tips and Resources

Article
3 Keys to CRM Success for Small Businesses
By business.com editorial staff | April 13, 2020

Small businesses need a CRM provider with simple software solutions they'll actually use.

Article
6 Ways Email Automation Can Elevate Your Customer Support
By business.com editorial staff | April 13, 2020

Automate your email communications without coming across as cold to customers.

Article
IVR With Mobile Phones
By business.com editorial staff | April 13, 2020

IVR with mobile phones means better communication with customers.

Article
Why Every Business Should Be Using Multiple Social Media Accounts
By business.com editorial staff | April 13, 2020

Expand your range and target a wider scope of your audience with social media accounts on multiple platforms. Spread the love!

Article
COVID-19 Lessons on Communicating During a Crisis
By Richard Lorenzen | April 10, 2020

During this time of uncertainty, it's imperative for business owners to communicate with their customers, employees and the media. Here's how to ensure you're communicating with all of your audiences...

Article
5 Tips to Use Facebook Retargeting for Brand Growth
By business.com editorial staff | April 10, 2020

Looking to predictably grow your brand? Look no further than Facebook retargeting.

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Article
5 Tactics to Improve the Reputation of Your Online Business
By Thomas Griffin | April 09, 2020

Do you want to improve the reputation of your online business? Let's look at five smart tactics you should practice to build trust and rapport with your target audience.

Article
6 Effective Strategies for Communication in a Crisis
By Ming-Yi Wu | April 09, 2020

In a crisis like the COVID-19 pandemic, many businesses and their customers are left in the lurch. Follow these steps to communicate effectively with your audience during this or any other crisis.

Article
Southwest Airlines: A Case Study in Great Customer Service
By business.com editorial staff | April 09, 2020

Southwest Airlines' model of exceptional customer service can be extrapolated to fit the needs of almost any industry if you employ strategies that work for your business.

Article
Big Data, Big Impact: How Data Improves Your Social Media Marketing
By business.com editorial staff | April 08, 2020

Big data has significantly changed the way businesses market on social media.

Article
How to Keep Your Small Business on Track During the Coronavirus Pandemic
By Nickolas Strain | April 07, 2020

You can't control the pandemic or the economy, but you can control your business's actions. Focus on these three areas.

Article
Building Brand Intimacy: How to Emotionally Connect With Customers
By business.com editorial staff | April 07, 2020

An emotional connection can make all the difference when a customer is deciding to buy.

Article
How Do You Sustain and Grow Your Customer Relationships?
By business.com editorial staff | April 06, 2020

The most important thing in marketing is to retain your most profitable business customers

Article
3 Keys to Winning High-End Customers in a Luxury Market
By business.com editorial staff | April 06, 2020

Follow these tips to cultivate an exclusive brand image and high-end consumer following.

Advice
How would you handle a PR crisis?
By Michellyn Miner | 9 Answers | Last Activity on April 02, 2020

My business is located in a small town. Often in small towns, news travels fast. The negative press my business is receiving due to an injury in the gym (word of mouth, one published article) has had...

Article
17 Effective Sales Tricks to Gain Loyal Customers
By Usman Raza | April 01, 2020

Selling your product or service is often the hardest part of business, but it doesn't have to be. These 17 effective sales tricks will help your business generate more conversions and sales.

Article
Do's and Don'ts for a Successful Customer Survey
By business.com editorial staff | April 01, 2020

When a customer survey is done well, it can provide great insight into the minds of your customers. To make your survey a success, follow these tips.

Article
Repeat Business: 5 Ways to Keep Your Customers Coming Back
By business.com editorial staff | April 01, 2020

Follow these tips to make your customers want to return to your store.

Article
Intellectual Property Essentials
By business.com editorial staff | March 31, 2020

Aggressive intellectual property protection allows a business to protect hard work.

Article
Customer Delight: The New Standard in Customer Service
By business.com editorial staff | March 30, 2020

To delight a customer is to provide the unexpected. Here are four key principles to providing a delightful customer service experience.

Advice
Which press release distribution service would you recommend for a startup?
By Jackson Powell | 10 Answers | Last Activity on March 30, 2020

I'm working with a startup in the online greeting card industry targeting women aged 25-50 in North America. We're trying to drive traffic to the website www.iGreets.co using a press release about...

Article
How Is COVID-19 Affecting Google My Business?
By Kaili Killpack | March 27, 2020

Google My Business has halted certain features of its services due to the coronavirus and also has limited functionality during this time.

Article
Only One Star? Turning Bad Reviews into Good Customers
By business.com editorial staff | March 27, 2020

Here's a step-by-step guide on how to address customer complaints about your restaurant.

Article
3 Ways the Right CRM Technology Can Enhance Your Sales Funnel
By business.com editorial staff | March 26, 2020

Computer telephony integration can save your sales team time and provide new insights.

Article
8 Ways to Generate Leads During COVID-19
By Nicole Krug | March 24, 2020

While sales may be slow during the COVID-19 pandemic, you can generate leads that will set you up for success once the crisis passes.

Article
Twitter as a Customer Support Channel
By business.com editorial staff | March 18, 2020

Consider using this social media service to connect with your customers.

Article
6 Ways to Amp Up Your Marketing and PR in the Age of COVID-19
By Bonnie Moss | March 16, 2020

Learn why it's more critical than ever for companies to regroup and double down on marketing amidst the coronavirus – and the best ways to do it.

Article
How Much Does Customer Service Training Cost?
By business.com editorial staff | March 12, 2020

Get customer service training on any budget

Article
4 Ways to Improve Email Marketing Engagement
By Chris Christoff | March 11, 2020

Is your brand taking advantage of email marketing to grow to its fullest potential? If not, it’s missing out on the opportunity to improve user engagement.

Article
How to Create Interactive Content for Rapid Business Growth
By Thomas Griffin | March 10, 2020

Find out how you can use interactive content like quizzes and polls to engage your customers and grow your business.