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Latest: Advice, Tips and Resources

Article
How to Build Social Proof for Your Small Business
By Thomas Griffin | May 29, 2020

Building trust with consumers is one of the fastest ways to grow your small business. Here's how to build social proof and generate more leads.

Article
Why and How Your Online Store Should Offer Loss Leaders
By business.com editorial staff | May 27, 2020

Here's how you can implement the loss leader strategy for your e-commerce business.

Article
4 Methods to Spice Up Your Direct Mail Marketing
By Kent Moon | May 22, 2020

Direct mail marketing can be competitive. Here are four different ways to ensure your direct mail marketing campaign stands out from the rest, helping you grow your business.

Article
What Is Direct Mail and Is It Right for Your Business?
By Kent Moon | May 14, 2020

Direct mail has significant advantages for the right business. Could it become a complementary part of your marketing strategy?

Article
4 Simple Ways to Boost Engagement With Email Marketing
By Chris Christoff | May 12, 2020

Is your brand taking advantage of email marketing to grow? If not, you're missing out on an opportunity to build strong customer relationships, improve engagement and drive sales.

Article
9 Ways to Boost Your Customers' Content Experience
By David Trounce | May 11, 2020

Content marketing is a great strategy to increase sales and build your brand, but without a positive content experience, your content marketing strategy will fail to meet its goals.

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Article
That Was Easy: How to Make Payment Effortless for Clients
By business.com editorial staff | May 08, 2020

The ideal payment processes are rooted in the preferences of your customer – not those of your staff, or even your ideal business model.

Article
How to Keep Content Fresh During COVID-19
By Boris Pfeiffer | May 07, 2020

At a time when people are largely stuck at home and most content is surrounding only one topic, businesses have to be extra creative in how they reach people.

Article
How to Retain Customers During COVID-19
By Skye Schooley | May 06, 2020

Follow these 10 customer retention strategies to keep your customers loyal to your business during the coronavirus crisis.

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Article
How Small Businesses Thrive in a Big-Box Economy
By business.com editorial staff | April 30, 2020

By creating a fantastic customer experience, small businesses can hold their own against the big chains.

Article
A Guide to Marketing to Teens
By business.com editorial staff | April 28, 2020

Marketing to teens can have disastrous results if it's handled incorrectly.

Article
What Every Business Needs to Know About Consumer Data Privacy in 2020
By Alejandro Uria | April 27, 2020

If we were to try to categorize all the data privacy trends under one heading, it would most likely be an attempt to better regulate how private information is used.

Article
Sell for Tomorrow
By Dr. Cindy McGovern | April 27, 2020

Sales may be few and far between today, but smart business owners can spend their downtime laying the foundation for "sales for tomorrow."

Article
5 Research-Driven Strategies for Maximizing the Impact of Mobile Coupon Offers
By Dan Slavin | April 26, 2020

A new survey reveals important nuances that directly bear on retailers' success when it comes to using coupons to drive consumer behavior.

Article
3 Misconceptions About Account-Based Marketing
By business.com editorial staff | April 22, 2020

Don't fear changing your marketing strategy. Learn how ABM can help you.

Article
5 Reasons Why Emotional Intelligence Matters in Sales
By business.com editorial staff | April 15, 2020

Emotional intelligence is a valuable skill in any career but even more so in sales.

Article
Entrepreneurs, Take Note: 7 Trends in Online Purchasing Habits
By business.com editorial staff | April 14, 2020

Whatever product or service you sell, stay on top of consumers' shopping behaviors.

Article
Tips to Improve Customer Service on Your E-commerce Site
By business.com editorial staff | April 14, 2020

Great customer service can be a challenge for your e-commerce site because of the lack of face-to-face contact, but it's just as important.

Article
How to Create Community Around Your Brand
By business.com editorial staff | April 14, 2020

Using online and in-person methods can help you grow a loyal brand following.

Article
3 Keys to CRM Success for Small Businesses
By business.com editorial staff | April 13, 2020

Small businesses need a CRM provider with simple software solutions they'll actually use.

Article
6 Ways Email Automation Can Elevate Your Customer Support
By business.com editorial staff | April 13, 2020

Automate your email communications without coming across as cold to customers.

Article
IVR With Mobile Phones
By business.com editorial staff | April 13, 2020

IVR with mobile phones means better communication with customers.

Article
Why Every Business Should Be Using Multiple Social Media Accounts
By business.com editorial staff | April 13, 2020

Expand your range and target a wider scope of your audience with social media accounts on multiple platforms. Spread the love!

Article
5 Tips to Use Facebook Retargeting for Brand Growth
By business.com editorial staff | April 10, 2020

Looking to predictably grow your brand? Look no further than Facebook retargeting.

Article
5 Tactics to Improve the Reputation of Your Online Business
By Thomas Griffin | April 09, 2020

Do you want to improve the reputation of your online business? Let's look at five smart tactics you should practice to build trust and rapport with your target audience.

Article
6 Effective Strategies for Communication in a Crisis
By Ming-Yi Wu | April 09, 2020

In a crisis like the COVID-19 pandemic, many businesses and their customers are left in the lurch. Follow these steps to communicate effectively with your audience during this or any other crisis.

Article
Southwest Airlines: A Case Study in Great Customer Service
By business.com editorial staff | April 09, 2020

Southwest Airlines' model of exceptional customer service can be extrapolated to fit the needs of almost any industry if you employ strategies that work for your business.

Article
Big Data, Big Impact: How Data Improves Your Social Media Marketing
By business.com editorial staff | April 08, 2020

Big data has significantly changed the way businesses market on social media.

Article
How to Keep Your Small Business on Track During the Coronavirus Pandemic
By Nickolas Strain | April 07, 2020

You can't control the pandemic or the economy, but you can control your business's actions. Focus on these three areas.