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Latest: Advice, Tips and Resources

6 Effective Strategies for Communication in a Crisis
By Ming-Yi Wu | April 09, 2020

In a crisis like the COVID-19 pandemic, many businesses and their customers are left in the lurch. Follow these steps to communicate effectively with your audience during this or any other crisis.

Southwest Airlines: A Case Study in Great Customer Service
By business.com editorial staff | April 09, 2020

Southwest Airlines' model of exceptional customer service can be extrapolated to fit the needs of almost any industry if you employ strategies that work for your business.

Big Data, Big Impact: How Data Improves Your Social Media Marketing
By business.com editorial staff | April 08, 2020

Big data has significantly changed the way businesses market on social media.

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How to Keep Your Small Business on Track During the Coronavirus Pandemic
By Nickolas Strain | April 07, 2020

You can't control the pandemic or the economy, but you can control your business's actions. Focus on these three areas.

Building Brand Intimacy: How to Emotionally Connect With Customers
By business.com editorial staff | April 07, 2020

An emotional connection can make all the difference when a customer is deciding to buy.

How Do You Sustain and Grow Your Customer Relationships?
By business.com editorial staff | April 06, 2020

The most important thing in marketing is to retain your most profitable business customers

3 Keys to Winning High-End Customers in a Luxury Market
By business.com editorial staff | April 06, 2020

Follow these tips to cultivate an exclusive brand image and high-end consumer following.

How would you handle a PR crisis?
By Michellyn Miner | 9 Answers | Last Activity on April 02, 2020

My business is located in a small town. Often in small towns, news travels fast. The negative press my business is receiving due to an injury in the gym (word of mouth, one published article) has had...

17 Effective Sales Tricks to Gain Loyal Customers
By Usman Raza | April 01, 2020

Selling your product or service is often the hardest part of business, but it doesn't have to be. These 17 effective sales tricks will help your business generate more conversions and sales.

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Do's and Don'ts for a Successful Customer Survey
By business.com editorial staff | April 01, 2020

When a customer survey is done well, it can provide great insight into the minds of your customers. To make your survey a success, follow these tips.

Repeat Business: 5 Ways to Keep Your Customers Coming Back
By business.com editorial staff | April 01, 2020

Follow these tips to make your customers want to return to your store.

Intellectual Property Essentials
By business.com editorial staff | March 31, 2020

Aggressive intellectual property protection allows a business to protect hard work.

Customer Delight: The New Standard in Customer Service
By business.com editorial staff | March 30, 2020

To delight a customer is to provide the unexpected. Here are four key principles to providing a delightful customer service experience.

Which press release distribution service would you recommend for a startup?
By Jackson Powell | 10 Answers | Last Activity on March 30, 2020

I'm working with a startup in the online greeting card industry targeting women aged 25-50 in North America. We're trying to drive traffic to the website www.iGreets.co using a press release about...

How Is COVID-19 Affecting Google My Business?
By Kaili Killpack | March 27, 2020

Google My Business has halted certain features of its services due to the coronavirus and also has limited functionality during this time.

Only One Star? Turning Bad Reviews into Good Customers
By business.com editorial staff | March 27, 2020

Here's a step-by-step guide on how to address customer complaints about your restaurant.

3 Ways the Right CRM Technology Can Enhance Your Sales Funnel
By business.com editorial staff | March 26, 2020

Computer telephony integration can save your sales team time and provide new insights.

8 Ways to Generate Leads During COVID-19
By Nicole Krug | March 24, 2020

While sales may be slow during the COVID-19 pandemic, you can generate leads that will set you up for success once the crisis passes.

Twitter as a Customer Support Channel
By business.com editorial staff | March 18, 2020

Consider using this social media service to connect with your customers.

6 Ways to Amp Up Your Marketing and PR in the Age of COVID-19
By Bonnie Moss | March 16, 2020

Learn why it's more critical than ever for companies to regroup and double down on marketing amidst the coronavirus – and the best ways to do it.

How Much Does Customer Service Training Cost?
By business.com editorial staff | March 12, 2020

Get customer service training on any budget

4 Ways to Improve Email Marketing Engagement
By Chris Christoff | March 11, 2020

Is your brand taking advantage of email marketing to grow to its fullest potential? If not, it’s missing out on the opportunity to improve user engagement.

How to Create Interactive Content for Rapid Business Growth
By Thomas Griffin | March 10, 2020

Find out how you can use interactive content like quizzes and polls to engage your customers and grow your business.

What Is Contextual Targeting? How It Works (in 5 Steps)
By Arjun Kohli | February 29, 2020

Your ads don't do any good if the intended people don't see them. Contextual targeting is all about serving relevant ads to the right people.

How to Build Trust With E-Commerce Customers
By Ming-Yi Wu | February 28, 2020

Building trust online is essential for e-commerce businesses. Here's how to gain repeat business and build brand loyalty.

17 Tips for Engaging With Your Customers on Social Media
By Scott Gerber | February 24, 2020

Here are some ways brands can build stronger connections online.

I have published several children's books. Is it a good idea for me to hire a literary agent? Thanks!
By Rene Ghazarian | 4 Answers | Last Activity on February 22, 2020

Would a literary agent be beneficial for promoting my children's books or am I better off promoting them myself?

Stand out in Your Industry Using These 8 Trade Show Tips
By business.com editorial staff | February 17, 2020

Follow these tips to be a standout in your industry.

How to Write a Self-Service Article That Actually Works
By Ian Landsman | February 12, 2020

Learn how to write a self-service article that helps your customers solve an issue themselves.

How Customer Support Improves B2B Customer Retention
By Robert Johnson | February 12, 2020

Learn how positive customer service interactions with your business can help you retain your B2B customers.