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1&1 Hosting Review

By
Skye Schooley
,
business.com writer
| Updated
Jul 01, 2019
Home
> Technology
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In addition to website builders, domain registration, and marketing tools, 1&1 IONOS provides shared, VPS, dedicated servers, and WordPress web hosting, as well as cloud solutions like cloud servers, cloud backup, and cloud apps, to small businesses and enterprises. 1&1 IONOS caters to advanced users who want to customize their stacks for their business. The scalable platform is ideal for growing businesses or startups who aren't sure yet how much digital space they'll need. Based on its robust cloud options and customization features, along with its pricing and transparency, 1&1 IONOS is our choice as the best cloud hosting company of 2019.

1&1 IONOS

1&1 IONOS

The Best Web and Cloud Hosting Services of 2019

The Verdict

1&1 IONOS is our pick as the best cloud hosting company in 2019. It offers a full range of hosting services, multiple, affordable pricing plans to choose from, 24/7 support with all of its hosting plans and solid integrations.

To view all of our recommendations for web hosting companies, visit on our best picks page.

Types of Web Hosting Offered

1&1 IONOS provides shared, VPS, dedicated servers, cloud and WordPress hosting services for small businesses and large enterprises.

VPS and dedicated hosting cost more, as they are geared toward large enterprises with a high volume of traffic. Shared and WordPress plans are ideal for small business websites, and 1&1 IONOS' plans offer great features at an affordable rate. 1&1 IONOS's cloud plans are ideal for IT professionals and businesses that are tech-savvy and require customization and scalability with their web hosting. The level of 1&1 IONOS services for each plan, especially cloud hosting, is nearly unmatched by those of its competitors.

1&1 IONOS Pricing and Plans

Of its cloud hosting plans, the Managed Cloud Hosting M plan costs $15 per month, the Managed Cloud Hosting L costs $25 per month, the Managed Cloud Hosting XL costs $35 per month, and the Managed Cloud Hosting XXL costs $65 per month. Monthly prices are based on signing a year-long contract.

For some plans, 1&1 IONOS provides a free domain name for the first year. After the first year, you'll pay around $15 annually to keep it registered. Sometimes web hosting companies charge an additional fee to register a domain name or will take $15 off your refund if you cancel within the first 30 days as part of their money-back guarantee. We examined 1&1 IONOS' terms and service agreement and didn't see any mention of them withholding the domain name registration fee from your refund.

1&1 IONOS' shared plans are covered by a 30-day, money-back guarantee; however, cloud hosting is billed by usage, so you can cancel at any time. For its managed cloud hosting packages, 1&1 IONOS includes a $100 starting credit for each new account. The credit is deducted from the first month's billing and is only valid for use within the first 30 days for managed cloud hosting packages and components specifically.

Keep in mind that all of this information – the pricing, terms and details of each plan – are specific only to 1&1 IONOS's managed cloud hosting plans. If you sign up for another 1&1 IONOS web hosting option, the pricing and terms may vary.

1&1 IONOS Web Hosting Features

1&1 IONOS offers a range of features. It integrates with e-commerce apps, and it provides competitive storage and bandwidth features. You can view a full breakdown of what's included in each managed cloud hosting plan. Below is an overview of the various features.

Storage and bandwidth: For its Managed Cloud Hosting M plan, users are provided with 50GB of web space, 1GB of memory and unlimited traffic. Managed Cloud Hosting L plan users receive 80GB of web space, 2GB of memory and unlimited traffic. Managed Cloud Hosting XL plan users are provided with 120GB of web space, 4GB of memory and unlimited traffic. Managed Cloud Hosting XXL plan users are provided with 160GB of web space, 8GB of memory and unlimited traffic. These services can easily be scaled. Remember, web hosting companies have a parameter of usage for each plan that they expect you to stay within. If you exceed this limit, you'll likely receive a warning from the company or have your service suspended until the issue is addressed.

Security: 1&1 IONOS' security offering for its managed cloud hosting is very vague; it lists "added security with a Wildcard SSL Certificate" and "high security SS storage network (SAN)" on its comparison sheet. However, shared hosting plans provide daily backups, data recovery services, DDoS protection, georedundancy and redundant network connectivity.

Preinstalled apps and integrations: 1&1 IONOS supports integrations with WordPress, Joomla, Drupal, TYPO3, PrestaShop and Magento. It also supports one-click installation for over 70 other applications. It doesn't, however, provide the latest version of cPanel. Instead, 1&1 IONOS provides its own custom control panel. If you are looking for a customizable web hosting platform, 1&1 IONOS managed cloud hosting is a convenient option, supporting a variety of databases and scripts, including MySQL 5 databases, PHP 7.2, PHP 7.3, Zend framework, Perl, Python, Ruby, SSI and Cron manager for cron jobs.  

Domain transfer:  New customers register a domain name for free the first year. After that, expect to pay roughly $15 per year to maintain ownership of your domain name. If you have an existing domain you want to migrate, additional fees may apply.

Reported uptime: 1&1 IONOS claims to support 99.99% uptime. Nearly every company we reviewed made similar claims. What separates 1&1 IONOS, however, is it provides credits for when it doesn't live up to this standard. 1&1 IONOS outlines standard scheduled downtime, like for maintenance, as being outside the requirements for credits. If you experience downtime outside of maintenance, you can contact the company to see about getting a credit proportional to the downtime you experienced.

Reputation and Customer Service

1&1 IONOS is accredited by the Better Business Bureau and has an A+ rating. It has logged a considerable amount of customer complaints, primarily about billing, but many complaints have been responded to and closed, which shows that 1&1 IONOS is attempting to resolve issues that arise.

Customers are given a tailored personal consultant that they can go to with website-specific questions or concerns.

We called 1&1 IONOS as prospective web hosting customer. Our call was quickly answered by a representative who provided knowledgeable answers to our questions and directed us to a plan that would best suit our needs. The rep also advised us that its managed cloud plans are more technical and require some IT knowledge, which is important for users to know.

Limitations

1&1 IONOSdoesn't offer live chat. Live chat is commonly offered by many web hosting companies as a quick, convenient way to get your web hosting questions answered. It's not an absolutely necessary feature for a web hosting company to have, but it is a useful addition.

Managed cloud hosting plans are more technical than standard shared plans. 1&1 IONOS  customizes their plans with unique databases and scripts. While this isn't a limitation of 1&1 IONOS, if you do not have an IT tech on staff or if you're not particularly tech-savvy, you may want a basic platform with predetermined features.

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1&1 IONOS

1&1 IONOS

The Best Web and Cloud Hosting Services of 2019

The Verdict

1&1 IONOS is our pick as the best cloud hosting company in 2019. It offers a full range of hosting services, multiple, affordable pricing plans to choose from, 24/7 support with all of its hosting plans and solid integrations.

Skye Schooley
Skye Schooley
Skye Schooley is an Arizona native, based in New York City. After receiving a business communication degree from Arizona State University, she spent nearly three years living in four states and backpacking through 16 countries. During her travels, Skye began her blog, which you can find at www.skyeschooley.com. She finally settled down in the Northeast, writing for business.com and Business News Daily. She primarily contributes articles about business technology and the workplace, and reviews remote PC access software and collection agencies.