1-888-GO-ANSWER offers a wide range of features for small and midsize businesses. This large company offers various plans cater to your business's needs, and employs enough agents to answer the phones quickly and not keep your customers waiting. Whether you need 24/7 phone answering or a team to target customers in a specific industry for you, 1-888-GO-ANSWER is a solid option.
1-888-GO-ANSWER can provide customer assistance that reflects your company and your brand. If a customer is disconnected before the problem is resolved, agents can schedule a follow-up call to finish helping your customer. In emergency situations, agents can dispatch you or your employees to help that customer immediately. If you're dealing with an emergency, 1-888-GO-ANSWER can assist with disaster recovery by answering the phones for you, even if it's at a time that your own employees would usually pick up.
With 1-888-GO-ANSWER, you can use toll-free or local numbers. If your business operates primarily online, a toll-free number gives you a national presence and encourages customers to call for help. If you are a local service, you can let your customers know that you are a part of their community by using a specific area code.
Call Center Services:
This call center offers a wide range of inbound services, including simple answering services, and its agents are available 24/7/365 days a year to help your customers. The call center takes customer calls, manages your messages, routes calls and much more. It has a wide selection of the standard features we looked for, including the ability to set appointments of various types, such as medical and installation appointments. Agents can also take and process credit card orders. Automated answering services are also available.
If you have a large, global customer base, 1-888-GO-ANSWER's international answering services may be a good fit for your company. The agents speak clear and understandable English, and there are representatives who are fluent in Spanish and French. In case you need further language support, GO-ANSWER contracts with a third-party translator service.
In addition to inbound services, 1-888-GO-ANSWER offers a wide variety of outbound call center solutions, which is well suited to large and midsized companies. Companies of any size can take advantage of the customer feedback service where an agent calls past customers to get an impression of their likes and dislikes about your service or product. 1-888-GO-ANSWER also offers lead generation services – agents can gauge customer interest in your brand and help you with sales.
Representatives are available for client support by phone at any time. The call center also offers email and live chat support, although live chat is not always available. When we did get through to ask questions via live chat, though, the agents were helpful and easy to work with.
1-888-GO-ANSWER offers useful inbound and outbound call center solutions for businesses of any size. Its many services are designed to help your customers, find new leads for you, expand your sales and grow your brand. Live chat support on the 1-888-GO-ANSWER website is often unavailable, but we were pleased with the number of service options. The professionalism of the agents we worked with is a solid indication of the high-quality service they offer for your customers.
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