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Acumen Data Systems Review

By
Chad Brooks
,
business.com writer
|
May 08, 2019
Home
> Technology
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Acumen Data Systems' ClockView is a cloud-based or on-premises time and attendance system that provides employees with multiple ways to clock in and out, including via timeclocks and mobile apps. The system also offers employee self-service portals, a notification system and productivity-tracking tools. It has an in-and-out board as well as scheduling and forecasting tools. The system tracks both hourly and salaried employees, as well as performance and productivity, identifying areas where staff need to improve and where they've made progress.

Acumen Data Systems ClockView

Acumen Data Systems ClockView

The Best Time and Attendance Services and Software 2019

The Verdict

Acumen Data Systems' ClockView is a capable on-premises or cloud-hosted time and attendance system with many customizable features that tracks employee performance.

View all our recommendations for time and attendance systems on our best picks page.

Best Features

One of the benefits of ClockView is its flexibility in the ways employees can record their time. With this timekeeping software, workers can clock in and out using web browsers, mobile apps, timeclocks, and telephones.

There are several multiple badge and biometric clock options for the physical timeclocks. The biometric clocks use fingerprint scans to prevent buddy punching.

The mobile app also provides a number of advantages. Using the mobile app, which is available on iOS and Android devices, employees can clock in and out, log their breaks, request time off, view their time-off balances, and check their schedules. The mobile app also offers both geotracking and geofencing. The geotracking allows employers to track remote employees' locations, while the geofencing allows employers to limit where employees can use the mobile app.

Another positive of this system is the notification options. You can set up notification rules for each employee or supervisor. Notifications can be set for things like missed punches, time-off requests and overtime. You can choose to have notifications sent via email, text message or both.

Other benefits of ClockView include tools that allow employers to restrict punches for all employees by time of day, employee schedule and location features, an audit trail that provides an uneditable record of all the modifications made to timesheets, and the ability to generate more than 50 standard reports that cover a range of topics, including time, expenses, labor, history and audits.

Starting Price

ClockView charges a monthly per-employee fee for its cloud-based system. Prices start at about $2 per employee, per month. However, there are add-on costs for things like benefit accruals and scheduling. We were told those additional services could cost another $1 per employee per month. There is a $50 minimum cost per month.

There are also one-time setup and training fees. The representative we spoke to said the total cost would be around $2,000 for about 25 employees. 

ClockView requires at least a 12-month contract. To cancel, you must submit a 30-day written notice.  

Customer Service

Acumen Data System provides standard customer support by phone or email between 8:30 a.m. and 5:30 p.m. (EST), Monday through Friday. However, you can purchase support upgrades to get access to 24/7/365 support. There is also an option for per diem support services, where you pay for help by the hour. It doesn't offer live chat for support.

Before launching the time and attendance solution for you, Acumen Data System provides implementation services. This includes defining the system requirements, defining schedules, inputting payroll ID information, setting up departments and groups, defining administrators, configuring alerts, setting up PTO accruals, and integrating the system with your payroll system.

Acumen can also provide either onsite or remote training for administrators, supervisors and users. In addition, the software comes preloaded with a help section and online tutorials.

Platforms

ClockView is available as a SaaS (software as a service) or on-premises system. The on-premises system is a licensed model, with the system stored within your business. This option also allows for multi-company and multi-tenant use and provides white-label abilities. The SaaS model is hosted in the cloud and accessible online. It has a reported uptime of 99.9%, meaning the system is only down for a few minutes a year.

Both options are web-based, so you can access the system from any web browser. Remote workers can also tap into the software via Apple and Android tablets and smartphones.

Limitations

There are a few drawbacks to ClockView. For one thing, it doesn't include scheduling tools. You need to buy the additional ShiftView module to access those tools. Also, though ClockView is available as an on-premises solution, you must have at least 50 employees to use this option. There is no live chat for customer support. 

We were also disappointed that Acumen Data Systems wasn't listed with the Better Business Bureau. We would have liked to know how many, if any, complaints have been filed against the company.

Editor's note: Looking for the right time and attendance system for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.

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Acumen Data Systems ClockView

Acumen Data Systems ClockView

The Best Time and Attendance Services and Software 2019

The Verdict

Acumen Data Systems' ClockView is a capable on-premises or cloud-hosted time and attendance system with many customizable features that tracks employee performance.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.