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Amazon Chime + Vonage Review

By
Chad Brooks
,
business.com writer
| Updated
Jun 28, 2019
Home
> Technology
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Amazon Chime + Vonage is a bundled package of Voice over Internet Protocol (VoIP) phone and video conference services. The partnership creates an affordable communications suite for startups or companies looking to revamp their communications. Amazon Chime maintains all the essential features of a video conferencing platform, such as screen sharing and the ability to record meetings. 

Amazon Chime + Vonage

Amazon Chime + Vonage

The Best Video Conferencing Service Reviews of 2019

The Verdict

Amazon Chime + Vonage is a good deal because it gives Vonage users access to a video conferencing service at no extra charge.

To view all our recommendations for video conferencing services, visit our best picks page. 

Amazon Chime Pricing 

Amazon Chime is available on its own, without Vonage, on a pay-per-use basis. With this option, you can pay $3 a day up to $15 per month.

Amazon Chime is also available through Vonage's Business Cloud unified communications service. The video conferencing services are available in the Premium and Advanced plans, which start at $29.99 and $39.99 per month, per line, respectively. If you have more than four users, the costs drop a few dollars per user, per month. That means your business can get access to high-quality VoIP and add video conference services for no additional cost with Vonage Business Cloud.

Features

Amazon Chime Pro boasts all the essential features small businesses need in video conference solutions, as well as some additional features that are nice to have. 

You can host conference calls with up to 100 people at one time. However, that is if no one is on video. For video conferences, you can host meetings with up to 16 people when using a desktop computer and up to eight on iOS devices. Amazon Chime doesn't currently support Android devices. 

Other valuable features include high-quality video and audio, automatic reconnection, screen sharing, meeting recording, and the ability to host meetings that call participants directly.     

Chime features a visual list of meeting participants that shows who on a call is producing ambient noise, and any user can mute any other participant, assuming there isn't a moderator (you can unmute yourself if you need to). Also, you don't need the app to log in; you can use a regular phone to call in to a meeting. In Event mode, you can automatically mute all others or add a presenter. 

Amazon Chime + Vonage includes integrations with popular third-party applications like Google's G Suite, Microsoft Office 365 and Salesforce. Amazon Chime works in tandem with AWS services like the WorkDocs office suite and WorkMail email platforms.    

Chime maintains an administration console where IT admins can manage identities and control access across an organization. It requires no upfront investment, complicated deployment or ongoing maintenance. Chime can be added to your company's existing Active Directory to authenticate users. All communications are protected with AES 256-bit encryption. There's also a training portal to help you troubleshoot problems. 

Pros and Cons 

Chime is an easy conferencing solution to navigate and shouldn't have much of a learning curve for your staff. The interface is clean and clearly labeled, making it easy to for users to get familiar with it by simply clicking around. On the top taskbar, the Contacts, Message, Rooms and Meetings tabs run from left to right, giving users quick access to the major features of the system.      

For meetings, users have the option of joining a meeting, starting an instant meeting, or scheduling a meeting and sending out invitations to participants. You can also generate a personalized link to your meeting for an additional layer of privacy and exclusivity. 

The cost of Amazon Chime is another positive. If you purchase it on its own, it costs just $3 per day, up to $15 per month – and you only have to pay for the service on the days you use it. However, since you are capped at $15 per month, you don't have to worry about running up an expensive bill if you use the service a few times a week. 

Even of you opt to bundle Amazon Chime with Vonage, the cost is impressive. For a modest price, users gain access to Vonage's VoIP services, as well as Amazon's highest pricing package with the most features. You essentially get this video conference solution for no added charge. Overall, Amazon Chime + Vonage is an excellent choice for businesses that need both VoIP calling services and a video conference platform.

It's important to note, however, that Amazon Chime limits how many people can be on a video conference at one time. If you typically have large groups in your meetings, this service probably isn't a good fit for you.

Customer Support

If you need help with your Amazon Chime service, you can fill out a help ticket online or browse Amazon's host of support materials. The AWS website includes training guides and answers to frequently asked questions. 

If you are a Vonage customer, you can contact the company by phone between 8 a.m. and midnight (EST) Monday through Friday and between 9 a.m. and 9 p.m. (EST) on the weekends. There is also on-call emergency support after hours. 

Editor's note: Looking for the right video conferencing service for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.

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Amazon Chime + Vonage

Amazon Chime + Vonage

The Best Video Conferencing Service Reviews of 2019

The Verdict

Amazon Chime + Vonage is a good deal because it gives Vonage users access to a video conferencing service at no extra charge.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.