Ansafone offers a full slate of inbound and outbound call services. Whether your business needs basic answering services or is looking for outbound telemarketing services, Ansafone can create a customizable program to suit your needs.
Ansafone's answering service offers a U.S. based, 24/7/365 answering service that handles phone, email, live chat, social media and interactive voice response (IVR) management services. Ansafone's answering service tackles customer service and appointment setting so your employees don't have to.
Pricing is custom based on the client's call volume and level of service required. To obtain pricing, you'll need to get a quote from one of Ansafone's salespeople. The company was less forthcoming than others in even providing ballpark rates, but made it easy enough to connect with a salesperson to find out further information.
Call Center Services:
Ansafone also employs dedicated agents for outbound call center services, which include lead generation, fundraising, product sales and optimized calling. The call center also employs automated services to follow up with potential customers and tracks contact history with leads so agents can stay on top of their individual relationship with your company. Ansafone's call center services can also augment your answering service with additional inbound functions, like manning your company's help desk or offering technical support.
Our customer service experience with Ansafone was average. It was a bit difficult to initially get in touch with the customer service department. However, once we did make contact, our questions about pricing and service were adequately answered. Overall, Ansafone was less responsive than other companies we reviewed, but still provided suitable assistance.
Ansafone offers a good slate of services suitable for most businesses' needs. To get an accurate quote for your circumstances, though, you will need to speak with company's sales department. While dealing with Ansafone's customer service, in our experience, was not terribly difficult, it did take us some time to get in touch with the appropriate representative to address our inquiries.
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