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Aquity Solutions Medical Transcription Services Review

By
Adam Uzialko
,
business.com writer
|
Feb 04, 2020
Home
> Human Resources
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Aquity Solutions is one of the largest medical transcription service providers globally, processing about 300 million minutes of audio dictation annually. If you need a lot of transcription work performed quickly, Aquity is capable of managing it for you. With both domestic and offshore transcriptionists, Aquity also offers clients the opportunity to adjust their pricing and service quality based on their budget and preferences. For these reasons, Aquity Solutions is our pick for best high-volume medical transcription service.

Aquity Solutions

Aquity Solutions

The Best Medical Transcription Services of 2020

The Verdict

Aquity Solutions is a large company that transcribes roughly 300 million minutes of audio dictation per year, earning our best pick for healthcare organizations that require a high volume of transcription work.

View all our recommendations for medical transcription services on our best picks page.

 

Editor's note: Considering a medical transcription service for your practice? Fill out the questionnaire below and you will be contacted by our vendor partners to help you find the right service for you.

 

 

Pricing

Pricing for medical transcription services can be a mystifying thing. Some companies use alternative pricing models that sound cost-effective at first but quickly add up to higher costs. The industry-standard method, which is widely regarded as the most transparent and auditable way to bill for transcription services, goes by the number of visible black characters (VBCs). A VBC is any character on the page visible to the naked eye, not including spaces. It generally breaks down to about 65 VBCs per line – but if a company says it bills per line, make sure it means VBC lines.

Aquity Solutions abides by the VBC industry standard, so you'll know specifically what you are paying for each time. Unfortunately, the company declined to provide its pricing, stating that it depends on a client's work volume, requested turnaround times and the complexity of their transcription needs. To obtain a quote for Aquity's medical transcription services for your circumstances, you'll need to contact the company's sales department.

It is worth noting that Aquity offers a choice of labor type, either domestic or offshore. Naturally, offshore medical transcriptionists are more cost-effective than domestic transcriptionists, but domestic transcriptionists are generally regarded as higher quality. Depending on your priorities, this flexibility lets you either save money or guarantee document quality.

Aquity does require some level of commitment from clients, typically a yearlong contractual agreement that includes "minimal consistent volumes." The company declined to comment on what those minimums precisely are. Whenever you consider signing a contract, it is important to have an attorney review the document on your behalf. When you contact Aquity for a pricing estimate, we recommend also requesting a sample contract to review alongside legal counsel. 

Features

Medical transcription services might seem simple at first glance. After all, you just hand off your audio dictation and then a transcriptionist types it up and sends it back, right? There's a bit more to it that you should consider when researching medical transcription services. This includes the quality assurance process a company employs to guarantee accuracy, the times in which they can deliver transcribed documents, the methods of delivery and how documents are secured. Here's a closer look at the most important features we looked for in our review and how Aquity measures up.

Quality Assurance Process

Aquity's quality assurance process involves capturing a statistically valid sampling of each transcriptionist's work and reviewing it for errors. The company also considers any client comments about a particular transcriptionist's work. If at any time a transcriptionist falls below 98% accuracy, the staff member is put on what is known as 100% review. In other words, every transcribed document they produce is reviewed in full by senior staff and certified medical transcriptionists. The 100% review period continues until the errors are fixed and the transcriptionist's accuracy rate returns to 98% or better. By employing this method, Aquity guarantees that its overall accuracy rates will exceed the industry standard of 98%.

Turnaround Time

Aquity is generally flexible on turnaround time, though the company acknowledges that expedited turnaround usually costs more than next-day delivery of transcribed documents. Aquity is capable of returning transcribed documents within one hour of receiving audio dictation from a client.

Audio Dictation Delivery Methods

The available dictation methods include a toll-free telephone number, PC or laptop dictation through a secure portal, and the use of mobile apps compatible with iOS and Android devices.

Transcribed Document Delivery Methods

Generally, Aquity returns your transcribed documents directly through your EMR system. Alternative methods of delivery are available upon request.

Integrations

Aquity supports more than 3,000 clients in the U.S. and integrates with all leading and midlevel EMR platforms. In case an integration for your EMR does not currently exist, Aquity maintains an in-house staff capable of building the HL7 interfaces necessary to work within a new EMR system.

Security

The company declined to comment on the specific cybersecurity measures it employs. However, all staff members of Aquity Solutions, from entry level to the C-suite, are required to take annual ISO and HIPAA security training.

Other Services

In addition to standard medical transcription services, Aquity Solutions provides medical coding services and virtual scribes, which can perform medical transcription in real time while observing a provider's clinical encounter remotely.

Aquity also offers interim management services, which helps healthcare organizations fill vacancies in healthcare information management positions and medical coding departments.

Aquity Solutions offers a comprehensive and professional service that covers all the major bases we looked for in our review. However, the company was less than forthcoming with certain details, making it difficult to precisely gauge how it stacks up. Still, it offers all the features necessary to handle your medical transcription needs.

Limitations

The biggest limitation we encountered with Aquity Solutions was its refusal to provide ballpark pricing estimates or the contract's specific minimum requirements. Without this information, we cannot provide an accurate baseline of pricing you should expect. To receive a personalized quote based on your service requirements and the complexity of your needs, you need to contact the Aquity Solutions sales department. The company wouldn't give us details on its security features either.

 

Editor's note: Considering a medical transcription service for your practice? Fill out the questionnaire below and you will be contacted by our vendor partners to help you find the right service for you.

 

Aquity Solutions

Aquity Solutions

The Best Medical Transcription Services of 2020

The Verdict

Aquity Solutions is a large company that transcribes roughly 300 million minutes of audio dictation per year, earning our best pick for healthcare organizations that require a high volume of transcription work.

Adam Uzialko
Adam Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.