Arkadin isn't a typical video conference provider. It's a cloud communications company that implements and manages a variety of conferencing solutions – both video and calling – among other cloud-based software. It offers an array of video conferencing solutions that allow users to host and join meetings from conference rooms, computers and mobile devices. Its video conferencing services include all of the most important features and tools, including HD video and screen sharing. Arkadin also helps with implementation, integration, training and support.
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Unlike many other video conference service providers, Arkadin offers multiple platform options.
BlueJeans is a cloud-based video conference platform Arkadin provides that offers enterprise-level service and high-quality audio and video. BlueJeans is highly interoperable with other conferencing platforms. Arkadin will take care of setting up interoperability and other integrations for it. This service supports video conferences with up to 25 attendees. In addition, BlueJeans PrimeTime allows organizations to host 3,000 participants for town halls, training and other large-scale video events.
Arkadin also provides Cisco's Webex video conference software as a managed service. Webex is a highly scalable and secure product that offers high-quality video and audio services. Arkadin provides the same implementation and management services for Webex as it does for BlueJeans. You can read more about Webex here.
Another video conference solution Arkadin offers is Vidyo. Arkadin Video powered by Vidyo is an HD video conferencing service that includes many essential collaboration features and full interoperability on any device, including desktop apps, mobile apps and room systems.
Arkadin also maintains its own video conference platform, Arkadin Vision. Vision is a complete video conference platform that offers an HD video and audio experience. It's supported by mobile devices using iOS and Android operating systems. The platform touts universal interoperability with other services, meaning participants who use other popular video conference platforms can join your meetings on Arkadin Vision. This option supports up to 50 participants.
Since all of Arkadin's video conferencing solutions are tailor-made for your company's needs, so is its pricing. For estimates or specific prices, you'll need to contact the company directly. An Arkadin sales agent will then develop a custom quote based on which Arkadin solution you are interested in implementing and your anticipated usage.
All billing and services are through Arkadin, regardless of which video conference platform you choose. So, you won't be paying BlueJeans or Cisco (Webex) for use of the platform, but Arkadin, which implements and manages the software for you.
While we couldn't obtain an exact quote from Arkadin, the costs of these services are likely somewhat higher than simply purchasing an out-of-the-box video conference solution. This is because, in addition to access to the video conference software, you are getting a company that helps implement and manage the solution. While it might represent a higher upfront cost, this could benefit small businesses that don't have a dedicated IT department or someone with the time to dedicate to implementation and management.
In addition to its suite of video conferencing solutions, Arkadin provides conference calling services. The company offers Arkadin Anytime, a reservationless service, and operator-assisted services.
Arkadin Anytime allows instant, on-demand conference calls. You can host calls with up to 100 participants at any time. You have the option of using toll or toll-free dial-in numbers, or having the conference call you with the Call Me Back button. This option removes the burden of remembering the dial-in and access numbers. There are access numbers available in more than 50 countries for meetings with participants outside the U.S.
The meeting host can control the calls online in Arkadin Anytime. The web controls allow the host to see the list of participants, mute participants, start and end call recordings, and request that callers state their names when entering the meeting. If you need help during a call, you can dial *0 at any time for immediate support.
The operator-assisted service provides organizations with an event manager who handles all of the call's details. They help schedule the call and brief the presenters before the meeting. During the meeting, they help manage the call by greeting participants and facilitating Q&A sessions. When the call is complete, they provide you with attendance reports and recordings of the call. The features available in the operator-assisted services include customized welcome messages, corporate on-hold music, a dedicated dial-in number, secure access PIN codes to each individual for limited access, and translation services.
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Pros and Cons
One of the biggest positives of Arkadin is its wide selection of video conferencing solutions. Being able to choose from different platforms helps ensure businesses get the video conference service that best fits their needs.
While all of these platforms offer their own unique experience, they all share the essential features. These include HD video and audio, screen sharing, meeting recording, and calendar integrations.
Another benefit of Arkadin is its managed services. This gives businesses the ability to hand over the reins of the tasks involved in scheduling and hosting video conferences to Arkadin. With this managed services option, Arkadin will reserve and schedule resources, resolve conflicts, collect billing information, and send confirmations to everyone the host wants to invite to the meeting.
One downside to Arkadin is that its pricing isn't readily available on its website. Most other video conference service providers include pricing details on their websites. While this is not an indication of how Arkadin's solutions operate, it may preclude some businesses from considering it. Some businesses don't want to take the time to call service providers just to see if a solution fits within their budget.
Arkadin maintains 24/7/365 customer support for its video conference services. Support is also available via email and live chat. Because Arkadin offers a managed service, you can work closely with the customer service team to ensure your account is being managed properly.
Arkadin is unique among the services we reviewed in that it takes a lot of responsibility off your plate. Arkadin's implementation, management and training services are good for teams that don't have the time or expertise to complete these tasks themselves. This could also be useful for enterprise companies with large staffs that might require training on the new platform.
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