Arkadin isn't a typical video conference company. Arkadin is a cloud communications company that implements and manages a variety of video conferencing solutions, among other cloud-based software. From implementation and integration to training and support, Arkadin relieves your company of the heavy lifting associated with getting a video conference solution up and running.
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BlueJeans is a cloud-based video conference platform provided by Arkadin that offers enterprise-level service and high-quality audio and video. BlueJeans is a highly interoperable platform that works well with other conferencing platforms, such as Skype for Business. Arkadin will take care of setting up interoperability and other integrations.
Arkadin also provides Cisco's WebEx video conference software as a managed service. WebEx is a highly scalable and secure product that offers high-quality video and audio services. Arkadin will provide the same implementation and management services for WebEx as it does for BlueJeans.
Finally, Arkadin maintains its own video conference platform, known as Arkadin Vision. Vision is a complete video conference platform in its own right that offers an HD video and audio experience. It's supported by mobile devices using iOS and Android operating systems. The platform touts universal interoperability with other services, meaning participants who use other popular services like Skype for Business can also join your meetings on Arkadin Vision. Vision also offers essential video conference features like screen sharing.
Because Arkadin is a tailor-made solution for your company's specific needs, you'll need to have a conversation with an Arkadin sales representative, who will give you a custom quote based on your anticipated usage and expected call volume.
All billing and services are completed through Arkadin, regardless of which video conference platform you choose to utilize. So, you won't be paying BlueJeans or Cisco (WebEx) for use of the platform, but Arkadin, which implements and manages the software for you.
While we were not able to obtain an exact quote from Arkadin, it is likely that these costs are somewhat higher than simply purchasing an out-of-the-box video conference solution. Users considering Arkadin as a partner should bear in mind that, in addition to access to the video conference software, you are getting managed IT services. While it might represent a higher upfront cost, it could benefit small businesses that don't have a dedicated IT department or someone with the time to dedicate to implementation and management.
In addition to its suite of video conferencing solutions, Arkadin provides conference calling services. The company offers Arkadin Anytime, a reservationless service, and operator-assisted services.
Arkadin Anytime allows for instant, on-demand conference calls. You can host calls with up to 100 participants at any time. You have the option of using toll or toll-free dial-in numbers, or having the conference call you with the Call Me Back button. This option removes the burden of remembering the dial-in and access numbers. The meeting host can control the calls online. The web controls allow the host to see the list of participants, mute participants, start and end call recordings, and request that callers state their names when entering the meeting. There are also access numbers available in more than 50 countries for when you host meetings with participants outside the U.S. If you need help during a call, you can dial *0 at any time for immediate support.
The operator-assisted service provides organizations with an event manager who handles all of the call's details. They help schedule the call and brief the presenters before the meeting. During the meeting, they help manage the call by greeting participants and facilitating Q&A sessions. When the call is complete, they provide you with attendance reports and recordings of the call. The features available in the operator-assisted services include customized welcome messages, corporate on-hold music, a dedicated dial-in number, secure access PIN codes to each individual for limited access, and translation services.
Arkadin maintains 24/7/365 customer support for its video conference services. Support is also available via email form or live chat. The Arkadin Lounge also maintains FAQs and self-help materials so you can troubleshoot any immediate problems yourself. Because Arkadin offers a managed service, you will be able to work closely with the customer service team to ensure your account is being managed properly.
Arkadin is unique in the services we reviewed in that it takes a lot of responsibility off your plate. Arkadin's implementation, management and training services could be useful for teams that don't have the time or expertise to complete these tasks themselves. It could also be useful for enterprise companies with large staffs that might require training on the new platform.
Before partnering with Arkadin, consider your needs, expected volume, and whether outsourcing implementation, management and training makes sense for you.
Additional reporting by Chad Brooks.
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