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athenahealth Review

By
Adam C. Uzialko
,
business.com writer
| Updated
Jun 22, 2018
Home
> Human Resources
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Athenahealth's web-based electronic health record (EHR) system, athenaClinicals, is a suitable solution for mid-sized practices, ideally 11 to 75 providers. This system meets national standards, and you can expect regular updates to keep your software and your practice current with regulations and trends. As part of the software package, the company includes back-office support to help free up your practice's resources and time.

athenahealth

athenahealth

The Best Electronic Medical Record (EMR) Software of 2019

The Verdict

athenahealth offers medical practices of any size a meaningful use certified EHR software, as well templates you can customize to suit your practice and workflow.

View all our recommendations for electronic medical records systems on our best picks page.

Customers who have used athenaClinicals said there was a minor learning curve, but once they adapted to the software it was easy to use and reliable. athenaClinicals is supported on iOS-powered mobile devices.

Ease of Use

athenaClinicals has a modern user interface, which is not a given in the EHR industry. There is a lot to navigate, but the interface is laid out in an organized, clearly labeled manner that helps the user find their way.

The first screen a user sees is the EHR homepage, which gives users a quick overview of everything a provider needs to know at a glance. In the center of the homepage is a snapshot of the scheduling tool's daily agenda, which lays out the upcoming appointments a provider has scheduled, with information about the patient they'll be seeing. Any information captured during intake will also appear on the scheduler. The homepage also lays out tasks that need the provider's attention, allows providers to manage prescription orders, and view lab results.

Tabs at the top of the screen allow for easy navigation of the rest of the software. These include calendar, patients, claims, financials, reports, quality and support. On the left side of the screen is the user's inbox, which displays things like urgent tasks, patients currently in the office, encounters, appointment requests, cases, prescription orders, lab results, clinical documents, administration panel and phone messages, and tasks that require follow ups. The right-hand panel shows updates and blog posts from athenahealth.

Providers can also view more detailed information about individual patients, including allergies, medications, problems, and diagnoses. Patient vitals captured on intake appear on the right side of the screen, along with a history of their last visit and any recent activity, such as prescriptions filled. The charting tool allows providers to use templates, free text, or voice to record information about the encounter.

Implementation

athenahealth will tackle project management and implementation of its cloud-based EHR software for your practice. There are no licensing fees or startup costs on top of your subscription. Because athenaClinicals is cloud-based, there are no servers to maintain on premises and management of the platform is incumbent upon the company.

Implementation is the part of the process that can easily go wrong and derail a practice's onboarding, so working together with the company to make sure everything goes smoothly is essential. Many EHR vendors require additional payments for implementation packages, but athenahealth offers back office support along with the EHR subscription.

Patient portal and communication

athenaClinicals also maintains a patient portal that allows patients to log in and take an active role in their healthcare. Patient portals allow patients to access the EHR remotely to obtain data about their lab results, request and schedule appointments, request prescription refills, and make payments online. athenaClinical's patient portal also allows patients to take advantage of a secure communication channel to discuss their care with providers.

The athenahealth team will help work with your practice to boost patient enrollment and use of the portal systems. The patient portal can be used via desktop or any iOS enable mobile device.

Pending sale

It's worth mentioning that athenahealth is exploring a sale after CEO Jonathon Bush announced he would be stepping down. How that could affect the EHR remains to be seen, but in June 2018, Bloomberg reported that hedge fund Elliott Management Corp. proposed purchasing athenahealth for $160 a share and considering taking the company private. No sale has been finalized and athenahealth has said it could remain independent as well. Elliott's proposal to purchase athenahealth has the company valued at $6.46 billion.

Editor's note: Looking for an electron medical records system? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

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athenahealth

athenahealth

The Best Electronic Medical Record (EMR) Software of 2019

The Verdict

athenahealth offers medical practices of any size a meaningful use certified EHR software, as well templates you can customize to suit your practice and workflow.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.