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Backblaze Review

By
Skye Schooley
,
business.com writer
| Updated
Sep 18, 2019
Home
> Technology
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Although Apple devices often come with basic backup options for personal use, businesses that use Mac computers should invest in a cloud storage and backup solution with more advanced features. Backblaze offers comprehensive storage and backup capabilities for both Mac and PC – whether you need help backing up a few computers or several servers, which is among the reasons why it's our pick for the best Mac backup software. 

Backblaze

Backblaze

The Best Cloud Storage and Online Backup Services of 2019

The Verdict

Backblaze is a simple and convenient backup solution for Mac computers as well as an advanced cloud storage option. Whether you need help backing up a few computers or several servers, Backblaze is our pick for the best Mac backup software.

To view all our recommendations for cloud storage and online backup services, visit our best picks page.

Backblaze Pricing and Plans

Backblaze offers a variety of options for business backup and storage. You can select one of its computer backup plans or the B2 Cloud Storage pay-as-you-go option.

Backblaze's backup plans support all the user data on each backed-up computer, except for the system and program files. For example, when backing up a Mac device, that would be the top-level Library, Applications and System folders. You can back up everything under Users, which should be all of the user-generated data. You can pay for backup plans at a monthly, annual or biennial rate; the longer-term contracts receive the largest discounts. To try out Backblaze risk-free, you can access a 15-day free trial.

Here is a breakdown of each plan.

Monthly backup plan:

  • Price: $6 per license per month
  • Recommended for: Businesses that want maximum flexibility

Yearly backup plan:

  • Price: $60 per license per year
  • Recommended for: Most small businesses (most popular plan)

Two-year backup plan:

  • Price: $110 per license for two years
  • Recommended for: Businesses that want the best long-term deal

If you need to support computers, servers, NAS, endpoints or virtual machines, the B2 Cloud Storage option may be a good fit. This option gives you 10GB of storage and 1GB of daily downloads for free. Pricing is based on the amount of data stored, bandwidth used and transactions performed.

B2 Cloud Storage:

  • Price: 0.5 cents per gigabyte stored per month and 1 cent per gigabyte downloaded per month (pay as you go) – equates to $5 per month to store 1TB of data and $10 to download and restore that data
  • Recommended for: Businesses that need general storage, archival or offsite data storage

With B2 Cloud Storage, you will need a third-party application to act as a backup or storage interface.

Backblaze Features

Backblaze has two main offerings: its computer backup plans and its B2 Cloud Storage plan, which acts as general cloud storage for hosting and archiving. Each option can be used on Mac computers and has its pros and cons. When we evaluated cloud backup solutions for Mac computers, here's what impressed us the most about Backblaze's backup plans specifically.

Backup Compatibility and Control

The system is optimized for Apple computers and integrates with the macOS interface. It backs up all user data on a computer, including attached external drives. This is unlimited and continuous backup that does not impose bandwidth caps or throttling unless you set it up with bandwidth control. The backup interface allows you to set when and how often you back up your computers. You can also set it to automatically detect bandwidth usage and slow down when there's lots of traffic.

Restoration and Protection

While Mac's Time Machine allows you to restore previous versions of individual files, with Backblaze, you can roll back your entire system up to 30 days prior, giving you protection against ransomware and other malware. You can also set versioning retention. If you need to perform an immediate restore, the service can ship you a hard drive with your data. Files are kept until you delete them. Even then, they are accessible via backup for 30 days. If a computer is offline, the most recent backup is kept for at least six months, if not indefinitely.

User and Group Management

Backblaze's business backup plans give you administrative tools to manage multiple computers. You control the admin preferences from an easy-to-use dashboard where you can set permissions and view each computer's backup status. You can also add or remove users at any time via the Business Group dashboard. The plan scales with your business – you can add or remove as many computers as needed. You can manage both backup and B2 Cloud Storage administrative settings from the same online interface.

Customer Support

For new and current users looking for additional information about Backblaze's services and features, its website offers a blog and additional FAQs and help pages. If you still have questions, you can reach out to a Backblaze representative by online request form or live chat, Monday through Friday, from 9 a.m. to 12 p.m. and 1 p.m. to 5 p.m. PDT. We did not see an available phone number to contact a representative; however, live chat seems to be the commonly preferred method for users to contact a representative.

We posed as a small business owner to speak with representatives and test Backblaze's customer support. When we tried the live chat, we were instantly connected with knowledgeable representatives. Of all the cloud storage and online backup companies we contacted, Backblaze provided the best customer support. Agents not only answered our questions, they also provided extra information and clarification. After the live chat, our conversation transcripts were automatically emailed to us for future reference. A support team that offers clear, quick assistance is a key quality to look for in an agency, especially when you have specific questions about online backup and storage. Backblaze is accredited with the Better Business Bureau and has an A+ rating.

Limitations

Backblaze's backup plans have a few limitations you should note before buying.

  • Computer backup only: Backblaze's computer backup plans are solely a backup service for computers. If you need to back up entire servers, databases, virtual machines and more, or you need cloud storage with more flexible uses, such as file sharing or hosting, you'd be better served by Backblaze's general cloud storage option, B2 Cloud Storage. B2 is also ideal for developers and IT needing a cloud solution they can build onto using the API and command line.
  • No mobile backup: Backblaze's backup plans are designed to back up Mac and PC computers, not mobile devices. Backblaze does offer a free mobile app that allows users to view, download and share files they have backed up to their personal Backblaze accounts, but it doesn't back up any information stored on the mobile devices. While this usually isn't a deal-breaker, it's an issue if you're looking to back up your business's iOS devices in addition to your Mac computers.

Editor's Note: Looking for a cloud storage solution? Fill out the below questionnaire to have our vendor partners contact you about your needs.

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Backblaze

Backblaze

The Best Cloud Storage and Online Backup Services of 2019

The Verdict

Backblaze is a simple and convenient backup solution for Mac computers as well as an advanced cloud storage option. Whether you need help backing up a few computers or several servers, Backblaze is our pick for the best Mac backup software.

Skye Schooley
Skye Schooley
Skye Schooley is an Arizona native, based in New York City. After receiving a business communication degree from Arizona State University, she spent nearly three years living in four states and backpacking through 16 countries. During her travels, Skye began her blog, which you can find at www.skyeschooley.com. She finally settled down in the northeast, writing for Business.com and Business News Daily. She primarily contributes articles about business technology and the workplace, and reviews remote PC access software and collection agencies.