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BenefitMall Review

Matt D'Angelo
Matt D'Angelo Contributing Writer
Updated Sep 02, 2022

BenefitMall’s PayFocus is an online payroll service that can support businesses of all sizes. It handles all payroll processing and payroll tax obligations for your business and also offers mobile payroll apps for your employees. There are three different online service plans available, which include all the payroll features as well as various HR services. BenefitMall is flexible, offering various ways to pay workers and self-service options. In addition to payroll processing services, this company provides insurance and compliance support, as well as recruiting services. If you run a small business that may need to tap into a variety of services and support to grow, BenefitMall has plenty of services available to meet your needs.

BenefitMall Review


The Verdict

BenefitMall's PayFocus is a well-rounded, flexible and comprehensive online payroll service that handles all of your payroll and payroll tax responsibilities.

Read our reviews of other top payroll companies, see answers to frequently asked questions and review a complete vendor list on our online payroll best picks page.

BenefitMall Service Plans, Pricing and Terms

BenefitMall is available in three basic online service plans: PayFocus + HR, PayFocus Pro + HR, and PayFocus Full Service + HR. The company also offers industry-specific payroll plans for the construction and restaurant industries.

The first two plans include online payroll processing, complete payroll tax services, employee self-service, access to a comprehensive online library of HR information and labor poster services. The PayFocus Pro plan also provides a dedicated point of contact for your HR questions, background check services and state unemployment insurance claims management.

On the Full Service plan, BenefitMall handles everything. All you have to do is call or fax in your payroll information and a payroll specialist will handle the rest.

In addition to those three main service plans, BenefitMall offers specialty payroll options for customers in the construction and restaurant industries. There are no contracts with BenefitMall.

BenefitMall provides custom pricing for each business. Costs are based on the payroll plan you choose, how many employees you have and how often you run your payroll.

The quote we were provided was for 25 employees using the PayFocus Pro service plan and being paid biweekly. There was a base fee of about $70 per payroll process, plus about $2.25 per employee. There’s an additional charge of about $60, plus $7 per employee, to handle year-end tax services.

Since pricing is customized, we would encourage you to contact BenefitMall directly to get pricing details for your business’s specific needs, especially if you would prefer one of the other service plans.

BenefitMall Features

BenefitMall provides all the services businesses could need from an online payroll provider:

  • The online platform has a clean interface that makes running payroll an easy task. You can access the software from any web browser.
  • The system has built-in state and federal minimum wage warnings to ensure you are always compliant. The system tracks accruals, and you can set up multiple deductions, garnishments, earnings and departments.
  • You can pay employees via direct deposit, pay card or paper check. With paper checks, you have the option of setting up onsite check printing so you can print and distribute the checks yourself, or you can have BenefitMall sign and stuff the checks.
  • BenefitMall handles all your payroll tax responsibilities. The service calculates, files and pays your payroll taxes on your behalf. It also offers a tax guarantee: If BenefitMall makes an error, it will correct it and pay any resulting fines. At the end of the year, this service electronically files W-2s and 1099s, which you and your employees can then view online. It can also print out and send these forms if you prefer.
  • Employees have a self-service option that allows them to log in to the system to access their paystubs and W-2s, company documents and forms, and available vacation and sick time. Employees can also log in to the system to update their W-4s.

Pros and Cons

  • Pro
    • BenefitMall has introduced mobile applications for iPhone and Android. This means your employees can access relevant payroll information 24/7 on their phones.
  • Cons
    • This company charges its clients on a per-payroll basis, which isn’t ideal for businesses that need to run payroll multiple times per month.

Additional Considerations

Several other factors make BenefitMall a payroll company worth considering:

  • BenefitMall offers several other services that businesses may be interested in, including a time and attendance system, workers’ compensation insurance, Affordable Care Act compliance services, retirement solutions, employee benefits, expense management, benefits administration, tax credit recovery, identity theft protection, and data risk management.
  • BenefitMall offers a mobile app for iOS and Android. The mobile app is designed specifically for PayFocus and PayFocus Pro users. With the app, employees can view their pay history and paystubs, as well as view and change all their W-2, tax and withholding information.
  • We were pleased with the customer support we received from BenefitMall. We contacted the company multiple times by phone and email, posing as a business owner interested in the payroll service. All the representatives we interacted with were pleasant and helpful. They answered all our questions, and at no time did they try to push their software on us.
  • BenefitMall is an accredited member of the Better Business Bureau with an A+ rating. Only five complaints have been filed against the company in the past three years.


BenefitMall charges per payroll. This could be costly, depending on how often you pay employees. In contrast, some services just charge a flat monthly fee for unlimited pay runs each month.

Editor’s note: Looking for a payroll service? Click the Compare Quotes button below to have our sister site BuyerZone connect you with vendors that can help.

BenefitMall Review


The Verdict

BenefitMall's PayFocus is a well-rounded, flexible and comprehensive online payroll service that handles all of your payroll and payroll tax responsibilities.

Matt D'Angelo
Matt D'Angelo Contributing Writer
I've worked for newspapers, magazines and various online platforms as both a writer and copy editor. Currently, I am a freelance writer living in NYC. I cover various small business topics, including technology, financing and marketing on and Business News Daily.