BenefitMall Review

By Chad BrooksLast Modified: March 14, 2018

BenefitMall's PayFocus is an online payroll service for businesses of all sizes. The service processes payroll and takes care of all of your payroll tax obligations. Payroll services are available in three different service plans. All plans include payroll process and payroll tax services; however, some also include an assortment of HR-related services.

BenefitMall offers a variety of ways to pay employees, employee self-service options and an array of other services, like insurance and compliance support, that businesses may be interested in.

Best Online Payroll Services
The Verdict
BenefitMall's PayFocus is a well-rounded online payroll service that handles all of your payroll and payroll tax responsibilities.
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Pricing and Terms

BenefitMall bases its costs on the payroll package you choose, how many employees you have and how often you run your payroll. The quote we were provided was for 25 employees using the PayFocus Pro plan and being paid biweekly. There was a base fee of about $70 per payroll processing, plus about $2.25 per employee. There are additional charges to handle year-end tax services. Those services cost about $60, plus $7 per employee.

There are no contracts with BenefitMall.  

Service Plans

BenefitMall is available in three service plans: PayFocus +HR; PayFocus Pro +HR and PayFocus Full Service +HR. All three plans include online payroll processing, complete payroll tax services, employee self-service, access to a comprehensive online library of human resource information and labor poster services.

The PayFocus Pro plan includes a dedicated point of contact for your HR-related questions, background check services and state unemployment insurance claims management.

With the full-service plan, BenefitMall handles everything. All you have to do is call or fax your payroll information in and a payroll specialist will handle the rest.

Payroll Services and Features

BenefitMall provides all of the services you need from an online payroll provider.

  • The online platform has a clean interface that makes running payroll an easy task. The system has built-in state and federal minimum wage warnings to ensure you are always compliant. The system tracks accruals, and you can set up multiple deductions, garnishments, earnings and departments.

  • You can pay employees via direct deposit, pay card or paper check. With paper checks, you have the option of setting up on-site check printing so you can print and distribute the checks yourself or have BenefitMall handle the check signing and stuffing.

  • BenefitMall handles all of your payroll tax responsibilities. The service calculates, files and pays your payroll taxes on your behalf. They also offer a tax guarantee. If BenefitMall makes an error, they will correct it and pay any resulting fines. At the end of the year, this service electronically files W-2s and 1099s, which you and your employees can then view online. If your business prefers to have these forms printed out and sent, the service can do that also.

  • Employees have a self-service option that allows them to log into the system in order to access pay stubs and W-2s, company documents and forms, and available vacation and sick time. Employees can also log in to the system to update their W-4s.  

Additional Considerations

BenefitMall offers several other services that businesses may be interested in, including a time and attendance system, workers' compensation insurance, Affordable Care Act compliance services, retirement solutions, employee benefits, expense management, benefits administration, tax credit recovery, identity theft protection and data risk management.  


One downside to BenefitMall is that costs are per-payroll based. This could be costly depending on how often you pay employees. Some services charge a flat monthly fee for unlimited pay runs each month.

Another drawback is that BenefitMall isn't an accredited member of the Better Business Bureau and isn't rated. Despite that, however, only three complaints, as of March 2018, have been filed against the company in the past three years.

Editor's Note: Looking for a payroll service? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

Best Online Payroll Services
The Verdict
BenefitMall's PayFocus is a well-rounded online payroll service that handles all of your payroll and payroll tax responsibilities.
Compare Quotes
Ready to choose your Best Online Payroll Services? Here's a breakdown of our complete coverage:
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 15 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014. He lives with his wife and daughter in the Chicago suburbs.

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