BPO American is a strong contact center with both answering services and call center services. It is our best pick for self-service answering service for its unique instant activation feature. With excellent customer service and flexible, low-volume plans, BPO American is a great choice for any small business looking to outsource its contact center.
BPO American offers a 24/7/365 answering service that includes the unique option for Instant Activation. This feature, which enables clients to rapidly create their own script and program for agents to adhere to, makes BPO American our pick for best self-service answering service. The ease with which you can get started with BPO American is especially useful to businesses that want immediate answering services without dealing with a cumbersome setup process.
Other answering services offered by the company include customer service, order processing, appointment setting, dispatching and tech support. The company also offers PCI and HIPAA-compliant services for those companies that are subject to regulatory scrutiny or require additional privacy. All client data is stored in an encrypted format.
Call Center Services:
BPO American's call center services include several functions that can help boost sales and generate new leads. These include updating databases, conducting surveys, conducting market research, pursuing trade show leads and registering seminars. The call center also offers additional inbound services, like direct ad response, event registration and manning your help desk.
While rates are somewhat higher than the industry average, BPO American offers flexible plans that are highly suitable for low-volume companies, hence the trade-off. Plans begin at $29 per month for 25 minutes of service. The final pricing package is $369 per month for 425 minutes, but 500 minutes and more can be pre-paid and rollover month to month.
BPO American boasts solid answering times, picking up 80 percent of calls within 20 seconds and 95 percent of all calls within 30 seconds. This about average, if not faster, than most of the companies we reviewed. We called BPO American posing as an interested entrepreneur to test their customer service and found it highly responsive and informative. Overall, our experience with BPO American was excellent.
The only major drawback we encountered with the company is that for plans below $229 per month (the 250-minute plan,) they charge a $15 fee for access to the reporting functionality. This is unusual compared to the other companies we reviewed, but given the nature of its low-volume calling plans, we deemed this little more than a minor inconvenience.
Our customer service experience with BPO American was excellent. After a brief transfer, a representative immediately responded to our inquiries with detailed, thorough information and followed up via email afterwards to make sure we were satisfied.
Overall, BPO American provides a comprehensive service with a unique instant activation feature at a decent price. It also maintains many plans suitable to very small businesses with low call volume, as well as a plan that allows clients to rollover unused minutes. For these reasons we've recommended BPO American as the best self-service answering service.
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