Call Experts is a call center service with a focus on inbound calls. It can handle large or small call volumes and offers several high-quality inbound and outbound services, though it does not offer all of the outbound services we looked for.
You can have Call Experts representatives help your customers order products or services over the phone. They can take credit card information and process orders, which can help your e-commerce business run smoothly. Call Experts can also schedule appointments with your clients. These key services can save time for you and your staff, allowing you to focus on other important aspects of your business.
This call center can contact your customers to conduct surveys, and it provides services to convert leads into customers for you. Its agents can also call your customers back at scheduled times to make sure your customer is satisfied and doesn't require further assistance. However, it will not do any cold calling for you, so you won’t be able to use this service to earn new business.
Call Experts agents are available 24/7, so they can pick up the phone after hours, on weekends and on holidays if you need them to. The company has bilingual agents who speak English and Spanish, and offers services in a few other languages, which can help you connect with a larger audience.
We reached out to Call Experts and evaluated the service they give to potential clients. We had to go through an automated system and were transferred once before our questions could be answered, but we weren't placed on hold, and the representatives we spoke with were very helpful.
Call Experts offers strong customer service for your company's inbound calls. While it doesn't offer all the outbound call services we looked for, its quality of service in other areas is top-notch.
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