Call Experts is a call center service with a focus on inbound calls. It can handle your call volume, small or large, and offers several high-quality inbound and outbound services, though it does not offer all of the outbound services we looked for.
Call Experts has agents who are bilingual, speaking both English and Spanish. It offers services in some other languages as well, which can help you connect with a larger audience.
You can have Call Experts representatives help your customers order your products or services over the phone. They can take credit card information and process orders, which can help your eCommerce business run smoothly. You can also have this service schedule appointments with your clients. Hiring Call Experts to set appointments and process orders can save time for you and your staff, allowing you to focus on other important aspects of your business.
To use Call Experts' inbound call services, you're required to receive a minimum of 30 minutes’ worth of calls every month that its representatives can answer. Call Experts agents are available 24/7, so they can pick up the phone after hours, on weekends and on holidays if you need them to.
This call center can call your customers to conduct surveys, and it provides services to convert leads into customers for you. Its agents can also call your customers back at scheduled times to make sure your customer is satisfied and doesn’t require further assistance. However, it will not do any cold calling for you, so you won’t be able to use this service to call potential customers with whom you have no relationship to try to sell them a new product or service.
We reached out to Call Experts and evaluated the service they give to potential clients. We had to go through an automated system and were transferred once before our questions could be answered, but we weren't placed on hold, and the representatives we spoke with were very helpful.
Call Experts offers stellar customer service for your company's inbound calls. While it doesn't offer all the outbound call services we looked for, its quality of service in other areas is top-notch.
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