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Carbonite Review

By
Skye Schooley
,
business.com writer
| Updated
Sep 18, 2019
Home
> Technology
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With a wide variety of plans and pricing options, Carbonite's business cloud platform is a good fit for small businesses that need online backup for computers and servers. Carbonite offers a robust hybrid option that keeps your network running efficiently, even after disaster strikes.

Carbonite

Carbonite

The Best Cloud Storage and Online Backup Services of 2019

The Verdict

Whether you are backing up computers, servers or both, Carbonite works with you to create a highly customized cloud support system for your business.

To view all our recommendations for cloud storage and online backup services, visit our best picks page.

Carbonite Pricing and Plans

Carbonite features several different backup plans for small businesses, allowing you to back up just one computer, multiple computers, servers or any other combination of devices. The price of each plan varies by the type and size of backup you are performing. For those backing up just one computer, Carbonite offers plans starting at $6 per month (billed annually).

If you are backing up multiple computers and/or servers, you can select from one of several plans.

Basic Computer Backup (computers):

  • Price: $287.99 per device per year, $547.18 per device for two years or $777.57 per device for three years
  • Supports: Up to 25 computers (Windows and Mac)
  • Includes: 250GB cloud backup (additional cloud backup is $99 per 100GB per year)
  • Deployment: Carbonite cloud

Advanced Endpoint Protection (computers and mobile):

  • Price: $34 per device per month, billed annually
  • Supports: Computers, tablets and mobile devices (Windows, Mac, iOS and Android)
  • Deployment: Carbonite cloud, public cloud (Azure), on-premise

Basic Server Backup – Power Plan (computers and servers):

  • Price: $599.99 per year, $1,139.98 for two years or $1,619.97 for three years
  • Supports: One server and up to 25 computers (Windows, System State, SQL, Exchange, SharePoint and MySQL)
  • Includes: 500GB cloud backup (additional cloud backup is $99 per 100GB per year)

Basic Server Backup – Ultimate Plan(computers and servers):

  • Price: $108.34 a month, billed annually
  • Supports: Unlimited servers and up to 25 computers (Windows, System State, SQL, Exchange, SharePoint and MySQL)
  • Includes: 500GB cloud backup (additional cloud backup is $99 per 100GB per year)

Advanced Server Protection (servers):

  • Price: $147 per month, billed annually (contact Carbonite for a quote)
  • Supports: Windows, Linux, Oracle, Hyper-V, VMware, IBM, AIX, HP-UX, Solaris, IBM iSeries, SQL, Exchange, SharePoint, Active Directory and Oracle database

Other customized plans are also available. Businesses that need advanced setups, like hybrid or virtual environments, will need to contact a Carbonite sales representative for a quote. If you would like to test out Carbonite products risk-free, you can access the 30-day free trial and free valet installation to get started.

Carbonite Features

These are the aspects that impressed us the most about Carbonite.

Platform Compatibility

Carbonite's backup service is highly compatible with several device types, including computers, servers and mobile. Each plan clearly states which devices it supports. Depending on the plan you choose, that may be Windows 7, 8 or 10; Mac OS X 10.7 and above; Microsoft (Windows, SQL, Exchange, SharePoint, System State, Hyper-V); MySQL; Oracle; Hyper-V or mobile. This capability is essential for businesses that need to support various types of devices and platforms. You can also protect a large variety of data, including files, folders or entire systems.

Usability

Carbonite is easy to use, which is key for small businesses looking for a simple online backup solution. After you sign up with Carbonite and install the software onto your system, the initial upload begins with optional seeding to speed it up. After the initial backup process, the system makes constant, incremental uploads when it senses changes to files. Carbonite backup software can version out your files, allowing you to set how many versions of certain files you want uploaded so you can restore them to any point in time. The web-based dashboard makes it easy to manage these settings.

Restoration

You control the intervals at which Carbonite backs up your data and the amount of bandwidth you invest in that. You can also set Carbonite to do backups when your machines are idle. Carbonite can do bare-metal restoration of your data, which means that it can restore an exact image of your system into new hardware. This is useful if your servers or computers are physically damaged in a disaster. 

Redundancy Options

Redundancy is becoming more important in performance and data protection. Onsite backups make recovery faster, but if that ability is compromised, your cloud backup is still available. Carbonite builds the system around your preferences, allowing you to connect multiple offices and data centers to your hybrid system.

Privacy

Privacy features include the ability to establish your own encryption key, which has the added benefit of helping you comply with HIPAA. It means that no one outside of your company, not even the Carbonite staff, has access to your customer data. Even if you don't deal with the type of sensitive health information HIPAA protects, this is a nice feature. Holding the key to your data gives you an extra layer of security and peace of mind.

Customer Support

Carbonite offers a full suite of online resources for users to access, in case you have any questions about Carbonite products or online backup in general. The website hosts a blog, news articles, a GDPR center, information on HIPAA compliance and other resources.

If you have specific questions, you can reach Carbonite support representatives seven days a week by phone, email or online chat. The company also offers support for FERPA, GLBA and HIPAA compliance. Carbonite is accredited with the Better Business Bureau and has an A+ rating.

Limitations

Carbonite has a few potential drawbacks you should be aware of, including the following.

  • Tiered security encryption: The top-tier plan gives you the option to encrypt files with a 256-bit key, while the other plans only allow 128-bit encryption. A 128-bit encryption is a secure option, but it doesn't comply with some government and industry-specific security standards. The top plan is also the only option that does image and bare-metal restoration. If these security and restoration features are essential to your business, you will have to purchase the highest-priced plan.
  • Limited storage and collaboration features: Unlike some of its competitors, Carbonite focuses mainly on data backup solutions instead of cloud storage and collaboration. If you are looking for cloud storage services that allow you to store, share and collaborate on projects with team members, you'll need to search for another provider.

Editor's Note: Looking for a cloud storage solution? Fill out the below questionnaire to have our vendor partners contact you about your needs.

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Carbonite

Carbonite

The Best Cloud Storage and Online Backup Services of 2019

The Verdict

Whether you are backing up computers, servers or both, Carbonite works with you to create a highly customized cloud support system for your business.

Skye Schooley
Skye Schooley
Skye Schooley is an Arizona native, based in New York City. After receiving a business communication degree from Arizona State University, she spent nearly three years living in four states and backpacking through 16 countries. During her travels, Skye began her blog, which you can find at www.skyeschooley.com. She finally settled down in the northeast, writing for Business.com and Business News Daily. She primarily contributes articles about business technology and the workplace, and reviews remote PC access software and collection agencies.