By Adam Uzialko, business.com Writer | Updated Mar 31, 2020
CareClix is a user-friendly, web-based telemedicine platform that starts at an inexpensive $95 per month. The software requires a one-time $250 setup fee for a "virtual clinic." This fee also covers training for your medical practice's staff and healthcare providers. The monthly subscription cost includes the virtual clinic, user licenses and admin accounts. The exact price depends on the size of your medical practice, which includes the number of users and appointments. CareClix can add your practice's branding to the portal and user interface for an extra fee.
CareClix is a cloud-based solution with an intuitive, customizable interface. Virtually every feature can be activated or deactivated as needed. Appointments can be confirmed and viewed directly in CareClix; a digital waiting room can be created for patients and filled with educational materials; and providers can start consultations in a video conference setting.
During consultations, providers can check patients' vital signs – including blood pressure, glucose levels, heart rate and temperature – with a compatible connected medical device. All vital signs can be switched on and off to the provider's preferences.
In the top right corner of the interface during a consultation, providers can access the patient's medical records, prescription history and intake questionnaires, while the video feed of the patient will snap to a thumbnail in the corner of the screen. CareClix features a basic internal SOAP note, or the software can integrate with most leading EMR systems, letting providers take clinical notes directly in their EMR during the consultation.
Providers can also use the invite function to bring in a third party during the consultation, whether it is another healthcare provider or a patient's family member. Only the healthcare provider has the ability to invite a third party by email; patients cannot use the portal to invite anyone to join the conference.
While providers are in an exam, they can view the waiting room on the right-hand side of the interface. The panel shows if there are other people waiting to see the provider and how long they have been waiting. Doctors can directly message patients in the waiting room if they are running late.
Providers can set up profiles within CareClix that include patients' reasons for visits, personal information and photos. They can also indicate whether they are online or offline, so their availability is apparent to patients and admins.
Administrators are able to set permissions and alerts, access reporting tools, and see lists of providers, clinical locations and patients. You can see all of your practice's upcoming, confirmed and completed appointments, and get a real-time look into the waiting room. As an admin, you also have the ability to book follow-up appointments after a video consult and reschedule existing appointments. You can drop into the waiting room to message patients about any changes, such as if a provider is running late and appointments need to be rescheduled. The scheduling tool looks much like the typical calendar in practice management software.
For patients, registration is as easy as following the prompts on a sign-up page, which they can access through a link on your practice's website or in an email message. CareClix performs batch insurance eligibility checks, and patients can fill in their preferred pharmacies and answer intake questionnaires directly within the software. They can also make payments through CareClix.
Overall, CareClix is versatile and comprehensive software that is easy to set up and use. It is an excellent option for a small medical practice looking to offer telemedicine services, or a practice that wants to be fully virtual. The main drawback is the setup fee, which some other telemedicine companies in our review don't require. However, the low monthly cost and the included training could make it a small price to pay for a well-rounded and otherwise inexpensive platform.