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CareCloud Review

By
Adam C. Uzialko
,
business.com writer
| Updated
Nov 13, 2018
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> Human Resources
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For small practices, healthcare IT solutions need to balance affordability with effectiveness. Sacrificing one for the other generally isn't an option, as small practices need effective and usable software but also often find themselves on a tight budget. The cheapest options generally cut too many corners, while the most expensive options are out of their price range. CareCloud does a good job of marrying affordability with strong functionality. For small practices, CareCloud represents a solution that doesn't cut corners or skyrocket costs, and it requires minimal effort on the implementation end, so you can get up and running quickly with minimal disruption to your day-to-day operations. For these reasons, it is our best pick for practice management software for small practices.

CareCloud

CareCloud

The Best Medical Practice Management Software 2019

The Verdict

CareCloud balances cost-effectiveness with highly usable software to create a great option for small practices that want to get started with practice management software without a lot of delays or hiccups. It is our best pick for small practices.

To see all our recommendations for practice management software, visit our best picks page.

Pricing and Fees

CareCloud's pricing is per provider, per month like most of the practice management vendors we reviewed. It also charges a startup cost that covers implementation and training to get your practice up to speed with its software. The company offers both stand-alone practice management software and an integrated practice management and EHR system.

  • Stand-alone practice management software starts at $449 per provider per month, plus $3,000 in startup costs for implementation, training and integrations.
  • Integrated practice management software and EHR system starts at $629 per provider per month, plus $5,000 in startup costs.

These prices range from average to slightly above average for the vendors in our reviews, but they are not excessively high. All features as well as implementation and training are included in this pricing. However, if you want data migrated from an old system to the new one, that would cost extra, depending on how much you need migrated.

Features

Billing

Billing is an aspect of practice management that you can't afford to cut corners on, especially when you're keeping billing operations in-house. CareCloud has important tools to streamline the office visit, such as patient insurance verification and financial workflow dashboards, and support the billing process, like a claims scrubber that catches errors before a claim is submitted to a clearinghouse or other payer.

  • Patient insurance eligibility verification: CareCloud enables office staff to verify a patient's insurance prior to their visit and confirm information regarding deductibles, coverage, copayments and more.
  • CollectiveIQ claims scrubber: CareCloud's claims scrubber, CollectiveIQ, runs automated billing rules to avoid billing errors. For serious mistakes that will result in rejection, the system highlights errors in red and won't allow submission until they are addressed. It highlights in yellow where a claim could possibly be improved prior to submission.
  • Financial workflow: CareCloud also offers a financial workflow tool to guide staff through coding claims and charge entry as the claims scrubber assists with errors. Alerts appear in real time to help staff avoid mistakes. It also enables denial management in the event any claims are rejected.

Scheduling

How your practice management software helps staff schedule and manage appointments is essential to keeping things running smoothly. CareCloud helps staff monitor and organize scheduling by provider and location in one central location, and it automates appointment reminders to reduce patient no-shows and last-minute cancellations.

  • Scheduling dashboard: The central dashboard shows all appointments by provider and offers a color-coded schedule for easy navigation. It allows staff to directly book and confirm appointments, check patients in and out, and view past schedules and plan for the future. It is entirely drag-and-drop capable, lending itself to a user-friendly experience.
  • Appointment reminders: Text and email appointment reminders keep patients up to date on when they are expected in the office, reducing no-shows and cancellations.
  • Patient communication: The patient portal allows patients to securely communicate with their doctors at any time, keeping them up to date and engaged with their healthcare. This tool could also reduce wait and appointment times.

Implementation and Training

CareCloud builds implementation and training costs into its startup pricing, which is a significant sum (listed above). The implementation process typically takes about 90 days, which is about industry standard. CareCloud's implementation includes remote live training, but if you want onsite training, it would cost extra beyond the startup costs your practice already paid. Training includes one-on-one demonstrations of how to operate the software, explanations of the workflows to staff, and customization of the software to suit your practice's needs and requests.

CareCloud includes lab integrations with LabCorp and Quest Diagnostics. While the company won't build integrations to other third-party systems and applications that it doesn't already partner with, it does maintain an open API and allows third parties to build integrations. So, if you are working with a third party that is willing to create the integration you need, then CareCloud is open to establishing that connection.

Customer Service

In our experience, CareCloud's customer service was very good. We called posing as a soon-to-open general medicine practice with three providers and an as-yet unknown volume of claims each month. The representative we spoke with was patient and thorough when answering our many questions about the software, and also upfront when she would need more information to give us a detailed price quote. When we expressed we weren't interested in making any buying decisions or commitments for some time, she remained patient and accommodating through the remainder of the call. She also followed up with her contact information and more details about the solution after we hung up.

Limitations

One of CareCloud's biggest limitations are its high startup costs. While its base pricing is about average for the products in our review, the startup costs are somewhat high. For the smallest practices, this might be an issue, but for budgets prepared for the upfront costs of switching systems or implementing one for the first time, it shouldn't be prohibitive. These costs are also part of ensuring a quick implementation with minimal delays or issues, as well as training to bring your staff up to speed as quickly and easily as possible. It is worth noting, however, that despite the high startup costs, CareCloud does not build out additional integrations for your practice and won't provide onsite training without an additional fee.

Editor's Note: Is your business looking for practice management software? Click the Compare Quotes button below to have our sister site BuyerZone connect you with vendors that can help.

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CareCloud

CareCloud

The Best Medical Practice Management Software 2019

The Verdict

CareCloud balances cost-effectiveness with highly usable software to create a great option for small practices that want to get started with practice management software without a lot of delays or hiccups. It is our best pick for small practices.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.