Back to Menu
Connecting You To Opportunity
What can we help you find?
Search|Login|Sign Up
Back to Menu
Hello
  • Login
  • Sign Up

CareCloud Review

By
Adam Uzialko
,
business.com writer
|
Dec 20, 2019
Image Credit: Pornpak Khunatorn / Getty Images
Home
> Technology
SHARE THIS

CareCloud is an intuitive software program that is easy to learn and can be adapted to your workflow without much disruption to your medical practice's operations. The subscription price for CareCloud is competitive while the price of CareCloud's integrated EMR and practice management solution is slightly higher compared to similar software programs we evaluated.

CareCloud

CareCloud

The Best Medical Practice Management Software of 2020

The Verdict

CareCloud is a very user-friendly, intuitive software program with a relatively competitive price point. It is our pick as the best practice management solution for small medical practices.

To see all our recommendations for practice management software, visit our best picks page.

For small medical practices interested in outsourcing their medical billing to a revenue cycle management service, CareCloud's Concierge package combines its full software suite along with medical billing. Starting at 3% of monthly collections, CareCloud Concierge gives new and small practices the support they need to succeed without a certified in-house medical biller.

Ease of Use

CareCloud is among the most intuitive practice management software programs we evaluated. It offers an organized user interface that follows the patient journey from registration to visit to checkout.

The software is organized by tabs that appear on top of the screen. These tabs include scheduling, patient information, clinical, billing, document storage and more.

CareCloud, as the name suggests, is cloud-based. Updates are performed monthly, and all CareCloud clients use the most up-to-date version of the software.

Pricing and Fees

CareCloud offers its practice management software as a stand-alone solution or as an integrated system with its EMR solution. Each subscription is based on a per-provider, per-month pricing model, similar to most practice management solutions.  

The stand-alone practice management program, known as Central, starts at $349 per provider, per month, which is competitive compared to the other software we researched. The integrated practice management and EMR system costs $628 per provider, per month.

CareCloud offers a patient engagement platform known as Breeze. Breeze includes key features like automated appointment reminders, digital check-in and point of sale payment options. Breeze costs an additional $199 per provider, per month.

With its Concierge package, CareCloud performs revenue cycle management for your medical practice and provides its software at no additional cost. Concierge starts at 3% of monthly collections, but the cost varies depending on the complexity of your practice's billing needs, your claims submission volume and the dollar value of your claims.

Features

CareCloud has all the major features we looked for in a practice management solution. Here's more about the software's key features:

Dashboard

The home screen on CareCloud displays your dashboard, which features widgets that can be customized, added or removed based on the preferences of individual users. An administrator, for example, can set their dashboard to display financial and business information, while a provider can configure it to display information about patients. Each widget features a dropdown menu that allows you to filter information based on several criteria. For example, a dashboard could feature two views of accounts receivable: one filtered by payer and the other filtered by time in A/R. Overall, the CareCloud dashboard is uncluttered and easy to navigate.

Scheduling

The scheduling tool is color-coded and easy to use. The calendar can be set to daily, weekly, or monthly views, and can be sorted by appointment status or appointment type. Columns can be arranged to show appointments by provider, location or another custom element. Users can control the calendar view by using several filters (check boxes that appear on the left side of the screen) to sort appointments by provider and location.

On the appointment status calendar, pending appointments appear as light blue in the date and time slot in which they are assigned. Checked-in appointments appear as light green. Patients that have been checked out but not billed appear as dark blue on the calendar, while billed appointments appear as dark green. Canceled appointments appear in red.

Once a patient is checked in, providers can enter the clinical module and access notes that were made during previous encounters. Once the new encounter is complete and signed, the information is pushed into the medical billing module where billers and coders can generate claims and submit them through clearinghouses to the appropriate payers.

Billing

Within the billing module are several tabs, including unfulfilled encounters, saved encounters and posted bills pending submission. In unfulfilled encounters, patients (including the date of service of the encounter, the appointment type, insurance information, provider, location and outstanding value of the encounter) who have been checked out but not billed appear.

Once charts are signed and the billing is released, encounters are moved into the saved tab where the billing team begins working on them. Users can click on a patient name to view their chart in more detail. Once the billing team confirms the accuracy of the information, they post the charges. Once posted, the charges are checked by CareCloud's CollectiveIQ claims scrubber to flag any potential errors before the claim is submitted to the clearinghouse.

Flagged errors are listed in the errors tab; your billing team can then revise claims before they are sent to payers. Denied claims are also monitored in the billing module, and detailed reports about your most common denial reasons and most commonly denied payers are listed in pie charts and bar graphs.

If you purchase the Concierge package, CareCloud's billing staff handles these tasks for you, but you can also find this information in the program.

Patient Portal

The patient portal is included in the Breeze application. Patients can use Breeze remotely or at a kiosk in your office to fill out intake forms, check in and review their healthcare information. Staff can also use Breeze to check in a patient.

Reporting

Detailed reporting dashboards are available by category. These dashboards boards for accounts receivable, which are more detailed views of the widgets in the home dashboard. These reports can be filtered by provider, payer, insurance policy, plus other options. Reports can be viewed in a daily, weekly or monthly format and exported as PDF, XLS or CSV files. Custom reports can be set. Once a custom report is created, it can be set to recur at regular intervals and be delivered directly to the user's inbox. In addition to these standard reports, CareCloud offers a MIPS/MACRA dashboard that allows you to track your practice's performance against criteria set by the Centers for Medicare and Medicaid Services.

Implementation and Training

Implementation typically takes 90 days. (This time frame encompasses configuring the system and setting up claims submission.) CareCloud will help your practice set up the custom templates you need and assign them to the appropriate appointment types.

If you migrate data from a previous EMR system, there is an additional cost of $5,000. Some EMR vendors when they migrate data from a previous system into the new application only provide a folder with the old data. Your staff must then port that data into the system manually. With CareCloud, the cost of migration is somewhat offset by a boost in productivity and the elimination of further work by staff members. Depending on your medical practice's unique circumstances, CareCloud might provide discounts on implementation and data migration.

Customer Service

Our customer service experience with CareCloud was largely positive. From our initial contact with the company to the live demonstration, our questions were answered in detail. Representatives consistently responded to emails and calls proactively. They also provided additional details about CareCloud upon request.

To contact CareCloud's customer service and technical support teams, clients have three options. The first option is a live webchat button that is built into the software's user interface. (The webchat is HIPAA compliant.) The second option is a help desk service where you can submit tickets if you encounter a technical issue. Third, a toll-free number is available if you need to speak with someone immediately.

Limitations

The biggest limitation of CareCloud is the high startup costs. Implementation and training add $5,000 per provider, and if you require data migration from a previous system, CareCloud charges an additional $5,000 to facilitate the process. These upfront costs create a very high barrier to entry for small practices on a budget despite the system's reasonable subscription price. However, company representatives we spoke to expressed a willingness to negotiate on startup costs to earn the business of our hypothetical medical practice, so it is possible to reduce the total cost by requesting a discount.

Editor's note: Looking for the right medical practice management solution for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.

CareCloud

CareCloud

The Best Medical Practice Management Software of 2020

The Verdict

CareCloud is a very user-friendly, intuitive software program with a relatively competitive price point. It is our pick as the best practice management solution for small medical practices.

Adam Uzialko
Adam Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.