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ConferenceCalls Review

By
Chad Brooks
,
business.com writer
| Updated
Jul 22, 2019
Home
> Technology
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ConferenceCalls.com offers both reservationless and operated-assisted conference calling services. It has a variety of tools to help your meetings run effectively and smoothly. You can place calls at any time of the day and view a list of all the participants on your call. ConferenceCalls.com also provides call recording and replay capabilities. Blocked-entry options are available, along with presenter controls that allow individuals to pass hosting capabilities to another participant.

ConferenceCalls

ConferenceCalls

The Best Conference Call Services of 2019

The Verdict

ConferenceCalls.com provides both reservationless and operator-assisted calls with a variety of tools to help your meetings run effectively and smoothly.

View all our recommendations for conference call services on our best picks page.

ConferenceCalls.com Pricing

For its reservationless service, ConferenceCalls.com offers both prepaid pay-per-minute and unlimited monthly plans.

The monthly plan is $25 per month for unlimited calls in the U.S. and 20 counties. The first month of service is free.

With the prepaid plans, you purchase a block of minutes – in denominations between $20 and $1,000 – in advance. The cost of each call is 1.9 cents per minute, per caller. Depending on how much you purchase, you can receive bonus minutes. For example, if you buy a $20 block of minutes, you receive a bonus $2 in minutes. Similarly, if you purchase $200 worth of minutes, you receive an extra $30 for no added cost.

The operator-assisted conference call services starts at 4.9 cents per minute, per caller. The exact price depends on the operator-assisted service plan that you select. 

There are no long-term contracts with ConferenceCalls.com. If you cancel service, you must do so at least five days prior to the next billing cycle. 

ConferenceCalls.com Calling Services 

With ConferenceCalls.com, you can make reservationless and operator-assisted conference calls. The reservationless service gives you the freedom to host meetings at any time, whether they are scheduled or spontaneous. The operator-assisted services are designed for larger, more formal calls. With this option, you are provided a dedicated operator who helps you plan and manage your meeting. Here is more about each type of service. 

Reservationless Conference Calls 

Reservationless conference calls can be made 24/7, 365 days a year, without any prior reservation or time restriction. The reservationless service can support calls with up to 50 participants. If you are having a larger meeting, you can use ConferenceCalls.com's executive reservationless service, which can host meetings with up to 96 participants.

After signing up for the service, you are provided both toll-free and local dial-in numbers. To join a call, participants can call any of the access numbers. Once connected, they only need your company's specific conference code to join the meeting. Those who are hosting the meeting also need to enter their security code.

The host can control the meeting from their phone's keypad or from an online browser. The controls allow the host to mute participants, add a participant, lock and unlock the room, and end the call. In addition, the host can pass hosting capabilities to other participants. 

Operator-Assisted Conference Calls 

ConferenceCalls.com offers two different operator-assisted plans: Event Lite and Event Pro. Both of these options require you to reserve your meeting time between 24 and 48 hours in advance.

The Event Lite option lets you host meetings with up to 1,000 participants. You can give participants different dial-in numbers based on their role in the meeting. For example, speakers can receive one number, and participants who will only be listening can receive a different number.

During the call, a technical operator is on hand to ensure the call runs smoothly. This service is designed for things such as companywide or inter-departmental meetings, large sales calls or any interactive event that does not require a formal operator.

The Event Pro option lets you host meetings with up to 3,000 participants. These calls let you customize the greeting guests hear when they call in as well as pre-screen and capture their contact information. Event Pro calls include full-service operator assistance; ConferenceCalls.com operators will help coordinate the meeting, greet callers, conduct question and answer sessions, and provide any other type of assistance you may need.

You can record your call and then download a copy of the recording or request a copy be burned onto a CD. This type of service is typically used for high profile, C-level calls, such as investor relations and merger and acquisition announcements.  

ConferenceCalls.com Pros and Cons

There are a number of benefits with ConferenceCalls.com. One is the number of features the service offers. With the reservationless service, you can record any meeting and download it for no extra charge. The system can also dial out as a way to add people to the call after it has started.

ConferenceCalls.com also offers a waiting room. If participants call in and the host hasn't joined yet, they're automatically placed in a waiting room until the host joins. 

With this service, you can connect through local toll and toll-free access numbers in more than 40 countries worldwide.

For business looking for added functionality, ConferenceCalls.com offers video conferencing services via its executive services.

There are some downsides to this service. The biggest is that for the reservationless service, you are limited to 50 participants on each call. Other services we examined had higher call limits. 

In addition, ConferenceCall.com does not offer many customization options. You cannot customize the phone number participants dial or create a customized message that welcomes participants to the conference call (with the exception of the Event Pro plan), nor can you continue a call once the host hangs up.

ConferenceCalls.com Customer Support

Customer support is available 24 hours a day, 7 days a week by phone and email. In addition, the ConferenceCalls.com website features helpful resources that explain how to use the system.  

Editor's note: Need a conference calling service for your business? Fill out the below questionnaire to have our vendor partners contact you with free information.

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ConferenceCalls

ConferenceCalls

The Best Conference Call Services of 2019

The Verdict

ConferenceCalls.com provides both reservationless and operator-assisted calls with a variety of tools to help your meetings run effectively and smoothly.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.