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Digium Switchvox Review

By
Chad Brooks
,
business.com writer
|
Dec 05, 2019
Image Credit: scyther5/Getty Images
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Switchvox by Digium is a complete unified communications system that offers multiple hosting options. The system can be hosted in the cloud or on premises. Both options, which require a minimum of five users, include more than 80 calling, collaboration, contact center and mobile features. Unlike other phone solutions that offer multiple service plans based on what features are included, Swithchvox gives users access to all of its features and tools. The system also has several built-in integrations, as well as an open API that allows you to create your own integrations. 

Digium Switchvox

Digium Switchvox

The Best Business Phone Systems of 2020

The Verdict

Switchvox can meet the needs of most businesses because it can be hosted in the cloud or on premises, and it gives every user access to every feature.

View all our recommendations for business phone systems on our best picks page.

Switchvox Pricing

The cost of Switchvox depends on the hosting option. The cloud-hosted solution consists of monthly user fees, while the on-premises system is mostly one-time upfront costs. 

With the cloud-hosted system, you can choose an unlimited plan (unlimited domestic calling) or metered plan (charges for each inbound and outbound calling minute). Each plan has a range of prices that depends on the number of users you have and your contract length. Here is how the pricing for each plan breaks down. 

  • Unlimited plan: A month-to-month subscription starts at $35 per user, per month, while an annual contract starts at $33 per user, per month. During our research, Digium was offering even steeper discounts, anywhere from $20 to $27 per user, per month if you agree to a three-year contract. 
  • Metered plan: Prices (per user per month) are $12.99 with a three-year contract, $13.99 with a one-year contract, and $14.99 for a month-to-month plan. Calling minutes range from 2.3 to 3 cents per minute. 

The on-premises system includes one-time upfront fees. The prices depend on the equipment you choose. Prices start at $695 for the Switchvox appliance, $1,000 for the Switchvox software and $90 per user. That includes one year of maintenance. 

Digium's IP phones range in price from $139 to $329 per phone. For cloud users, Digium offers the option to rent phones. They range in price from $10 to $25 per month. However, if you agree to a three-year contract, some phones are free, while others cost $4 to $9 each. 

Ease of Use

Regardless of the hosting option you choose, Switchvox is simple to use. While the on-premises system requires much more effort in terms of installation, both systems can be controlled from a web-based interface once they're up and running. This gives you the ability to tap into your phone system from anywhere. 

You can choose local or toll-free numbers. Each employee receives their own direct inward dial numbers. 

Part of what makes Switchvox such an appealing option is that every feature the system offers is accessible to every user. It offers call control and management features, including click-to-dial, hold, call transfer and forwarding, call parking, intercom and paging, the option to move calls from one device to another, call cascade, Find Me/Follow Me, interactive voice response, incoming caller notifications, outgoing caller ID control, personal call rules, and send-to-voicemail rules. 

You can monitor, record and "barge in" on calls to help train employees. The system also has many collaboration tools, including audio conferencing, screen sharing, one-on-one video calls and the ability to chat with co-workers. 

For contact centers, Switchvox offers features like call queues, call routing, in-queue music and messaging, queue announcements and reports, ringing strategies, and remote agents. 

With Digium's iOS and Android mobile app, users can make and receive calls from their business lines, as well as access contacts and visual voicemail. In addition to the mobile app, each user has access to a softphone. This tool lets employees make and receive calls from their computers, regardless of where they are. 

The available integrations help make Switchvox an easy-to-use system. Switchvox integrates with a variety of popular programs, including Salesforce, Firefox, Google Maps, Outlook, Chrome Dialer and Zendesk. 

Digium also offers its Asterisk solutions, which allow organizations to build their own voice, video and text applications.

For the cloud-hosted system, you need 100 Kbps of bandwidth for every concurrent call. One downside is that Digium does not provide users with Power over Ethernet hardware for phone connections. If you require this, you'll need to purchase it from a third-party vendor.  

Switchvox services are only available in the continental United States. Alaska and Hawaii businesses cannot use this service.

Conference Calling

Switchvox has a complete conference calling service built into its phone system. With the conference bridge feature, which is included at no extra charge, each employee can hold their own conference call with up to five callers. 

If your company is looking to host conference calls with more than five callers, you'll need to use a conference calling service. These services allow hundreds, sometimes thousands, of participants on each call. You can find more information on these services on our conference call services best picks page.

Customer Support

Digium offers customer support by phone, online help ticket and Skype. In addition, the Digium website has a number of helpful support materials, including FAQs, user guides and a complete knowledgebase. The company also offers a number of training sessions users can sign up for. 

Digium is an accredited member of the Better Business Bureau with an A+ rating. As of November 2019, the company has not had any complaints filed against it in the past three years. 

Editor's note: Looking for the right business phone system for your company? Fill out the below questionnaire to have our vendor partners contact you about your needs.

Digium Switchvox

Digium Switchvox

The Best Business Phone Systems of 2020

The Verdict

Switchvox can meet the needs of most businesses because it can be hosted in the cloud or on premises, and it gives every user access to every feature.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.