DriveSavers is a highly rated service that specializes in not only common hard drive recovery, but complicated RAID recoveries as well. This service is easy to contact and provides responsive customer service 24/7. You are immediately connected with a dedicated customer representative, who can help you get the recovery process started as soon as possible. For its expertise in the complicated setup of RAID servers and excellent customer service, DriveSavers is our best pick for RAID recovery.
View all our recommendations for hard drive recovery services on our best picks page.
For hard drive recovery, DriveSavers offers three levels of service. Its economy service has a turnaround of 5-7 business days, the standard service promises completion in 1-2 business days, and priority service means your device will be worked on immediately upon receipt.
After an evaluation process, DriveSavers will give you a price quote and estimated turnaround time based on how much work needs to be done on the drive to recover your data. It offers a free evaluation and a "no data, no charge" guarantee for both hard drive and RAID recovery.
On average, DriveSavers can complete a free in-lab evaluation in one or two days. The service includes a detailed diagnostic that comes with a guaranteed estimate, which means you won't be surprised with a higher bill after the recovery has been performed.
DriveSavers can recover a wide variety of different RAID types and configurations. It can be complicated to recover intact data from these types of servers, since it's often spread out across multiple drives for redundancy. There are dozens of different RAID servers and configurations, each with a different way of storing data. This means they all require different methods of recovering and assembling that data if lost. DriveSavers offers recovery for network attached system (NAS) and storage area network (SAN) devices.
The company has ties to hard drive and RAID device manufacturers, and it lists a wide array of brands that it specializes in recovering and has recommendations from. This approval means that the recovery process will not violate any warranty you have on your device from any of those brands. In the case of a mechanical failure, you can have your device replaced, even if you need to get your data back first.
DriveSavers exhibits expertise in how RAID works and what it takes to extract raw data that's split between several different devices, whether they're HDD or SSD. It can handle a long list of data recovery scenarios, including a number of hardware failures, human errors, software issues or application failures.
One of the best characteristics of DriveSavers is that it is certified to safely and cleanly recover data for its customers. We requested proof of certifications from the data recovery services we reviewed. DriveSavers has a page on its website that lists the various certifications it has received. For business owners, this is reassuring.
DriveSavers' professional recovery services are comprehensive. It can perform onsite and remote recoveries, though the need for these recoveries is rare. Virtualization recoveries are also possible – the service can work with providers such as VMware, Microsoft and Citrix to retrieve lost virtual devices.
The cleanroom is an ISO 5 Class 100 lab that was last certified by a third party on June 26, 2018. An ISO 5 lab is one that has been verified to contain fewer than 100,000 particles per cubic meter. For comparison, the average cubic meter of air contains about 35 million particles. This is one of the few hard drive recovery services that offers a virtual tour of its cleanrooms.
DriveSavers offers excellent security with an SSAE 16 SOC 2 (Type II) report, which attests that the service's data privacy and security protocols comply with the American Institute of CPAs (AICPA), which sets the SSAE standard. DriveSavers is also audited to comply with the Health Insurance Portability and Accountability Act (HIPAA), National Institute of Standards and Technology (NIST), and several other privacy and security standards.
DriveSavers can take extra security precautions at your request when your data is highly sensitive. It goes above and beyond with protecting your media device by locking it up in a disaster- and intruder-proof safe during off-work hours. Each stage of the recovery and movement of your data is documented and can be included in a report for your records. To ensure your data remains private, you can request that the company sign a non-disclosure contract.
In addition, DriveSavers' premises have comprehensive surveillance, with only approved personnel authorized to access the recovery environment. Your recovered data is automatically encrypted so it can't be intercepted at any point. To make sure nothing interrupts your recovered data being returned to you, you can request that two copies of your data be made and shipped with two separate courier services. After your data is returned and your case is resolved, DriveSavers keeps no copy of your data. This is easily one of the most secure hard drive recovery services to entrust with your data.
The company assigns a dedicated case manager to your data recovery case. This person is your point of contact throughout the process. The representative we worked with treated our case with urgency and was able to recommend a solution for our problem. They were informative about the service and willing to accommodate our schedule and other needs.
The service also provides 24/7 support. You can access a wealth of educational resources with videos, blogs, articles and even a Diskaster Simulator, which shows you the internal parts of a hard drive and how various physical problems are diagnosed. The only missing support features that we would have liked to see are a FAQs page and an online client portal.