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DS Services Review

ByBennett Conlin,
business.com writer
| Updated
Aug 26, 2019
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> Human Resources
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DS Services is a major player in the water delivery services industry. The company makes its name by delivering an assortment of different types of water (and brands) across the country. If you want variety in your water, DS Services is a great option. While the online reviews of the company raise some concerns, the national relevance of DS Services, combined with the company's astounding variety of water options, make it our pick as the best bottled  water service for businesses. 

DS Services

DS Services

The Best Water Delivery Services of 2019

The Verdict

DS Services offers the best bottled water. The company offers an elite array of bottled water from numerous brands.

To view all our reviews for water delivery services, visit our best picks page

Pricing

Given the wide range of water options available from DS Services, pricing varies depending on what you're getting.

For water delivery using a New York City ZIP code of 10018, three different large gallon offerings were priced at $7.99 each. This applied to a 5-gallon jug of distilled water and a 5-gallon jug of spring water. Another 3-gallon version was cost $7.99 per bottle.

The company's Storm bottom-load dispenser can be rented for $5.99 per billing period. Pricing for the different coolers varies from between $3.99 and $12.99 per billing period.

In terms of the type of water you can purchase from DS Services, you have several options available to you. Here's more about the brands and types of water and pricing:  

Crystal Springs

  • $5.99 for a 24 pack of 10-oz individual bottles
  • $6.49 for a 24 pack of half-liter individual bottles
  • $9.99 for a case of 1-gallon water jugs (case includes six jugs)

LaCroix

  • $11.99 for a 24 pack of 12-oz single cans

Mountain Valley

  • $22.99 for a 24 pack of half-liter individual plastic spring water bottles
  • $32.99 for a 12 pack of 1-liter individual glass water bottles
  • $32.99 for a 24 pack of .33-liter individual glass bottles filled with sparkling water

Fiji

  • $23.99 for a 12 pack of .7-liter water bottles
  • $29.99 for a 24 pack of half-liter water bottles
  • $29.99 for a 12 pack of 1-liter bottles

The company offers a wide assortment of K-cups for the company's AquaCafe machine. The prices for the containers of K-cups sits around the $15 mark.

Features

DS Services offers more water delivery options than most companies. There are six different water dispensers available, and several different types of bottled water are offered. Variety, in both equipment and water, is arguably the company's greatest feature.

DS Services serves all business sizes. The company breaks down its offerings into small office solutions for business with 1 to 15 employees, medium office solutions for businesses with 15 to 50 employees and large office solutions for any business with over 50 employees.

The company delivers water through Crystal Springs across most of the East coast and Washington state, but the Midwest and a few of the most Northeast states receive delivery from other brands under the DS Services umbrella.

Water delivery for DS Services, while nearly national, is not available for Arkansas, Michigan, Montana, New Hampshire, North Dakota, South Dakota and Vermont.

Water Assortment

This is an area DS Services excels. With this company, you can get water in 1-, 2.5-, 3- or 5-gallon bottles. That's a solid selection of different water sizes. You can even get individual bottles for standard and sparkling water. The wide assortment of offerings is something many water delivery services don't offer.

DS Services provides water from several well-known water brands, including Fiji and LaCroix. Businesses looking to receive large gallon jugs of water and smaller individual bottles should seriously consider using DS Services.

DS Services even includes nursery water, which is purified and designed for infants and children. That's likely more valuable for home delivery, but it's still an interesting consideration for some businesses, depending on the industry and employees, and if your business has on-site child care.

By offering spring, sparkling and filtered water, DS Services covers a wide range of water needs. If your business hosts guests frequently, DS Services could prove to be helpful.

For example, a car dealership may benefit from working with DS Services. Assuming some customers stay in a waiting room while their car gets serviced, DS Services is an ideal option for that type of business. By offering a variety of water types, including sparkling water, your business can keep waiting customers happy.

The water assortment can also keep employees happy and can be used as a small office perk that brightens the day of employees. If you're looking to make a splash with your water delivery options, consider DS Services. 

Customer Support

DS Services' website is easy to navigate and provides more information on pricing and delivery than most of the other companies we reviewed. This is helpful, as calling a customer service representative to schedule deliveries can be time-consuming. With DS Services, much of the water delivery process can be handled on the company's site.

DS Services doesn't have the strongest online customer reviews, though. Since so much of the process can be handled online, it can be challenging for customers to get a person on the phone to discuss any issues with the delivery or billing – that's a downside.

The biggest complaint consumers had with DS Services concerned overbilling and an inconsistent delivery schedule. If a water delivery service doesn't deliver water when it says it will, that defeats the entire purpose of water delivery. That, combined with overbilling complaints, raises a legitimate concern.

While the online reviews aren't glowing, that's to be expected with a company delivering water across much of the country. It's unlikely that a company covering that much ground could do so without a few mishaps and complaints from customers.

If you elect to use standard water delivery services without using a water dispenser, DS Services is still one of the best options on the market. Few companies cover the country like DS Services, and the water assortment options are phenomenal.

You may run into some issues with delivery and billing, but not every customer faces those concerns. If you can work out a good delivery schedule and plan for the occasional mishap, DS Services is one of the safest options for getting a lot of water to nearly anywhere in the country.

Editor's Note: Is your business looking for a water delivery service? Fill out the below questionnaire to have our vendor partners contact you about your needs.

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DS Services

DS Services

The Best Water Delivery Services of 2019

The Verdict

DS Services offers the best bottled water. The company offers an elite array of bottled water from numerous brands.

Bennett Conlin
Bennett Conlin
See Bennett Conlin's Profile
Bennett is a B2B editorial assistant based in New York City. He graduated from James Madison University in 2018 with a degree in business management. During his time in Harrisonburg he worked extensively with The Breeze, JMU’s student-run newspaper. Bennett also worked at the Shenandoah Valley SBDC, where he helped small businesses with a variety of needs ranging from social media marketing to business plan writing.