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eClinicalWorks v11 Review

By
Adam C. Uzialko
,
business.com writer
| Updated
Jun 23, 2018
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> Human Resources
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eClinicalWorks is a strong electronic medical records (EMR) system. There are no startup costs involved, and the software provider offers free on-site implementation training so your staff can learn and use the software quickly. If you are switching over from a previous system, the company offers free conversion of your pre-existing data into the new system. eClinicalWorks meets meaningful use standards. This company offers a web-based application with an uncluttered interface that fulfills current regulations and industry standards.

eClinicalWorks - Version 11

eClinicalWorks - Version 11

The Best Electronic Medical Record (EMR) Software of 2019

The Verdict

eClinicalWorks is an EMR system with features designed to streamline your daily workflow, such as dashboards that compile information like lab results into one view. It is a versatile system, with customizable templates and a full feature set.

To view all of our recommendations for electronic medical record systems, visit our best picks page.

As an EMR system, eClinicalWorks securely integrates with outside providers. You can order labs and receive results directly through the software. Regardless of how many different labs you order, this EHR's interface organizes and lists all the results into a single dashboard. You don't have to jump between screens to view all results for one patient.

Ease of use

eClinicalWorks previously had a dated user interface that could feel cramped. With its recent update, though, the interface is more streamlined and aesthetically pleasing.

There is definitely a learning curve with this EMR, but after some time, users should acclimate to it well. The left-hand side of the interface lays out different modules, from top to bottom: Administrative, Practice, Registry, Referrals, Messages, Documents and Billing.

The Patient Encounter screen feels busy, though organized, and utilizing templates is less streamlined than other EMR systems we reviewed. On the top of the window, users can view patient information like age, address, insurance info, etc. Below, there is a window that displays information like complaints, diagnoses and treatment plans. All the essential features are there and work well, but the organization of everything is unstructured in some ways, which could be a downside for users unfamiliar with the software. However, once they learn how to navigate the software properly, it shouldn't be a major impediment.

The application displays test results alongside patient information in a flow sheet graph, which lets you glance at the patient's overall health to see how certain treatments, such as medication, and therapies are working in conjunction with lab and test results. The system also provides detailed immunization charting, including a text or comment box to list reasons for any refused immunizations that you can attach to the patient's chart and then send to registries.

Features

A new feature to the updated version of eClinicalWorks is the medical assistant known as Eva, a smart, voice-activated tool that can recall patient histories, bring up outstanding balances, note comparisons, to name just a few tasks it performs. Eva is said to adapt to providers' specific workflows as the program gets to know their preferences; we were unable to test Eva, so we cannot attest to its effectiveness. However, this is one of the few EMRs that offer an assistant tool like this, which distinguishes eClinicalWorks from other applications.

Patients have access to a web-based portal that gives them greater input over their health care. For example, patients can request an appointment and prescription refills online, or they can view important health-related information, such as education handouts and lab results. Through the portal, patients use HIPAA-compliant messaging to send messages directly to you and your staff.

This EMR services more than 40 specialties. When you first sign up, you have access to standard templates set specifically for your specialty. You can create custom templates to fit your workflow and practice, though this may take more time during the implementation phase. You can also tap into an extensive network of shared custom templates other physicians have created and posted.

eClinicalWorks supports ICD-10 coding with a tool that cross-supports ICD-9 codes. For ICD-9 codes that translate into multiple ICD-10 codes, the software displays all related ICD-10 codes, which you then select. For practices looking to integrate into the ICD-10 standard, this extra feature saves time and ensures proper charting and reimbursement.

This EHR system is also certified by an ONC-ATCB board for meaningful use attestation for stage 1 or stage 2. eClinicalWorks makes it easy to meet documentation standards, so you can comply with federal regulations. The software is web-based, so you don't have to maintain expensive hardware or software. You can opt to buy the software directly from the company or through a reseller.

Practice management

In addition to EMR functionality, eClinicalWorks offers integrated practice management (PM), which brings your day-to-day practice operations under the umbrella of one comprehensive software suite. However, there is an additional fee on top of your service fee for this feature, as is the case with most EMR vendors that offer integrated practice management modules.

eClinicalWorks PM provides a detailed and thorough appointment interface. When patients check into your office for an appointment, your front-office staff can immediately view your patient's co-pay and insurance eligibility on the check-in screen. It also includes revenue cycle management functionality that helps front office staff track billing and reimbursements as well as generate detailed financial reports.

eClinicalWorks' EHR software is a viable application for small to large practices. It includes many useful features to help you comply with meaningful use standards while streamlining your practice's workflow and providing timely and thorough care to your patients. The system's resource-saving features include a lab and test dashboard that compiles all test results in one place and quick cross-referencing function for ICD-10 codes.

Editor's note: Looking for an electronic medical records (EMR) system? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

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eClinicalWorks - Version 11

eClinicalWorks - Version 11

The Best Electronic Medical Record (EMR) Software of 2019

The Verdict

eClinicalWorks is an EMR system with features designed to streamline your daily workflow, such as dashboards that compile information like lab results into one view. It is a versatile system, with customizable templates and a full feature set.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.