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eClinicalWorks Review

By
Adam C. Uzialko
,
business.com writer
| Updated
Jul 26, 2019
Home
> Technology
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eClinicalWorks offers a full-featured medical billing service that works alongside its popular practice management platform and electronic health record (EHR) software. It is one of the most cost-effective services on the market and includes a revenue cycle management (RCM) dashboard that acts as your window into the billing team's operations. The combination of cost, efficiency, and transparency makes eClinicalWorks a great option for any practice, especially those that require access to a leading EHR and practice management platform at a low cost.

eClinicalWorks

eClinicalWorks

The Best Medical Billing Service Providers of 2019

The Verdict

eClinicalWorks' suite of medical software complements its billing service and is a cost-effective and convenient system for your practice or hospital.

View all our recommendations for medical billing services on our best picks page. 

Billing Process

eClinicialWorks' revenue cycle management service handles the billing so you can focus on your practice's other needs. eClinicalWorks relieves you of the burden of creating and submitting complex claims to your patients' insurance providers, and it makes the process easy for both you and your patients. You'll save money on payroll by not needing a certified medical coder on staff.

eClinicalWorks has billing experts who take care of assembling your claims and scrubbing them for errors so they're not rejected, and you get paid in a timely manner.

The medical billing service sends statements to patients, following up with insurance companies, giving customer support to patients concerning their bills, and transferring balances to collection agencies if necessary and with your consent. eClinicalWorks' interface is completely cloud-based, with all of your data stored on an off-site server, so you can access it from nearly anywhere.

eClinicalWorks claims an average first-pass claims approval rate of 98 percent, which is higher than the average of other billing services we evaluated. The company works to achieve that rate through claims scrubbing by certified coders and its rules engine, which ensures your claims are completed correctly based on preset criteria.

Pricing

eClinicalWorks offers the lowest percentage in our review at 2.9 percent of net monthly collections. However, that is in addition to a $699 monthly base charge per provider, which increases the total pricing.

It's not uncommon for a billing company to charge a monthly minimum; however, most do not charge the minimum on top of the percentage pricing. Depending on the number of providers your practice has, eClinicalWorks could get a bit pricey. However, it is still competitive with many of the medical billing services in our review.

Software

The RCM service comes with access to its Meaningful-Use-certified EHR and practice management software. The platform is easy to use and integrates with an array of outside partners, like labs, hospitals and pharmacies. There are several features related directly to the RCM that help streamline the medical billing process.

eClinicalWorks practice management software includes an RCM screen that allows you to track claims and see the financial health of your practice, increasing transparency into eClinicalWorks' medical billing operations. The RCM dashboard also serves as a communication channel between the medical billing team and your practice.

Another convenient feature is a patient portal site for your patients to log in to and access their test results, schedule appointments and pay balances. There is also a telemedicine option that allows you to directly communicate with patients through either an instant messaging app or live video conferencing. Since telemedicine laws vary state to state, eClinicalWorks conforms this feature to wherever your practice is located.

With the practice management tool, you can keep a detailed schedule of your practice's appointments, follow-ups and other visits. An insurance verification feature lets you quickly confirm a patient's insurance status. A mobile app puts these features on your smartphone or tablet, so you can access your patients' charts, reschedule appointments and enter in billing information on the fly.

Support

You can reach support through phone and email, with 24/7 access for members. The service offers training to you and your staff upon implementation of its system through on-site visits and webinars at no extra cost. eClinicalWorks has a thorough reporting interface to show your practice's financial performance, but it doesn't have a direct consulting service to discuss and improve your practice's financial well-being. The website also hosts a blog and other resources for the medical industry to keep you informed.

eClinicalWorks is a cost-effective and thorough medical billing service that grants you access to the company's EHR and practice management solutions. Through the RCM dashboard, you are granted a great deal of visibility into your outsourced medical billing operations, an important feature given the gravity of trusting a third-party with your practice's financial health.

Editor's note: Looking for a medical billing solution? Click the Compare Quotes button below to be connected with vendors that can help.

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eClinicalWorks

eClinicalWorks

The Best Medical Billing Service Providers of 2019

The Verdict

eClinicalWorks' suite of medical software complements its billing service and is a cost-effective and convenient system for your practice or hospital.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.