eFax is one of the best fax software programs for small businesses and offices. The service does not offer as much bang for your buck as comparable services do; however, its versatile functionality and user friendliness make it a strong competitor in this saturated market.
This internet fax software provides two plans to choose from: eFax Plus and eFax Pro. The Plus plan provides 150 incoming faxes and 150 outgoing faxes per month, while the Pro plan gives you 200 of each. The service charges 10 cents per page sent or received over your faxing limit, which is more than some of the other fax software services on our lineup charge. There is also a one-time $10 setup fee. You have the option to sign up for either plan on a monthly or annual basis; you receive a discount if you sign up for the annual membership.
If you need assistance, you can contact eFax through email, live chat and phone support. In our tests, representatives were knowledgeable and quickly responded to our requests. The website also has a help center with FAQs, tutorials and other resources.
The service provides both local and toll-free numbers and international faxing. For large corporations or users with heavy needs in faxing from computers, eFax provides enterprise solutions.
Using eFax, you can send faxes from email, the online portal or a mobile device. When you use this software, the service sends and receives faxes as email attachments, or you can use the online version and upload files you want to send and then fax them from the online portal.
The mobile version utilizes the cameras on the iPad, iPhone and Android mobile devices to send faxes. With the mobile app, you simply take a picture of the document and fax it as an image file. Alternatively, you can attach a file to a mobile fax and send it that way. The mobile apps for Apple and Android phones and tablets are free to account holders and allow you to manage faxes on the go. We found that eFax's online platform and mobile app are both among the easiest to navigate and use in our review.
eFax's standout features include a digital signature option, file sharing and unlimited storage of your faxes for as long as you use the service. The digital signature tool allows you to create a signature that you simply drag and drop into documents. This means that you can reduce your paper waste by never having to print documents to sign them. You can also send a fax to multiple recipients at once, which can save you time.
While eFax isn't the most cost-effective fax service we reviewed, charging more per month for a smaller faxing limit than many competitors, it delivers a number of features that make it an appealing option, including mobile apps, flexible access options and unlimited document storage. If you send a high volume of faxes each month, you may want to consider the company's enterprise version.
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