By Andrew Martins, business.com Writer | Updated Jul 08, 2019
eFax supports both incoming and outgoing faxes. It does not offer as much value compared to other fax services; however, its versatile functionality and user-friendliness make it a popular choice. If you need assistance, you can contact eFax through email, live chat and phone support. The website also has a help center with FAQs, tutorials and other resources.
To view all of our recommendations for online fax services, visit our best picks page.
eFax provides two plans to choose from: eFax Plus and eFax Pro. The Plus plan provides 150 pages of incoming faxes and 150 pages of outgoing faxes for $16.95 per month (or $169.50 per year). The Pro plan gives you 200 pages for both incoming and outgoing faxes at a cost of $19.95 per month (or $199.50 per year). The service charges a 10 cent overage fee for each page sent or received over your faxing limit, which is more than what other fax software services on our lineup charge. There is also a one-time $10 setup fee for each plan. (Many of the online fax providers we evaluated do not charge a setup fee.)
The service provides both local and toll-free numbers and supports international faxing. For large corporations or users that frequently send faxes from their computers, eFax provides an enterprise solution, which has scalable page volume and is also HIPAA compliant.
Using eFax, you can send faxes from email, the online portal or a mobile device. Further, you can send faxes as email attachments or upload files directly to the eFax web portal and send them that way.
There are two methods for sending a fax using eFax's mobile app (available for iOS or Android). With the first method, you snap a picture of the document and fax it as an image file. With the second method, you can attach a file to a fax and send it that way. eFax's mobile app is free to account holders. We found both eFax's online platform and mobile app easy to navigate and use.
eFax's standout features include a digital signature option, file sharing and unlimited storage of your faxes for as long as you use the service. The digital signature tool allows you to create a signature that you simply drag and drop into documents. You can also send a fax to multiple recipients at once, which can save you time.
Despite eFax's appealing features, including its mobile app, it isn't the most cost-effective fax service we reviewed. Like other fax services owned by J2 Global, it has mixed customer satisfaction reviews, with numerous complaints about its billing practices and difficulty canceling service.
Additional reporting by Adam Uzialko.