Engage PEO is a solid offering in human resources, risk management, payroll and benefits services. It also has a strong training program that includes onsite and online training on a variety of topics. What separates Engage from other PEOs, however, is both its industry accreditation and the structure of its personalized service. All Engage HR reps and consultants double as employment lawyers, so you can be sure their knowledge of labor laws is up to date. This isn't necessarily the case with a lot of the other PEOs we reviewed, so it sets Engage apart. If you're a small business owner looking to ensure compliance with federal and state laws as well as other labor-related laws and disputes, you should seriously consider Engage.
In addition to its focus on compliance, Engage is accredited by both the IRS and Employer Services Assurance Corporation. Not every PEO we reviewed is accredited by both organizations, making Engage a unique PEO with industry-verified quality. It doesn't have its own Better Business Bureau profile, but it does have some five-star customer reviews on Facebook.
Its customer support options are limited compared to its competitors. Engage only offers phone and email support, without a live chat feature or a FAQs page for quick reference on various PEO issues. However, Engage's accreditation and robust services – especially from a compliance standpoint – make it worth considering in your hunt for the right PEO for your business.
Engage supports a cost structure that can either be charged per employee or as a percentage of your total payroll, depending on what plan you choose and what works best for your business. Engage also requires you to have at least 10 employees to use its services. It doesn't require a long-term contract; once you sign, you're on the hook for 90 days but can cancel anytime past that with a 30-day notice. Keep in mind that canceling your service may require you to pay an additional fee.
Engage provides a team of consultants to handle your payroll, HR, risk management and benefits. Including one specialist for each area, Engage also provides an account manager to bridge the gap between you and whatever particular service you need to implement. The human resource consultant (HRC) is the representative who is also an employment lawyer.
- Human resources: Engage is unique in that your HRC is also an employment lawyer, so you have help with staying current on employment laws. Engage also provides hiring and recruitment guidance, employee training, performance management, employment verification, employment practices liability insurance, background checks, and dispute and termination assistance.
- Payroll: Engage offers a standard set of payroll options. You'll have access to time and attendance software, web-based payroll access, paid time off tracking, payroll reports, W-2 preparation and administration, direct deposit payment, wage garnishing, new hire reporting, and state and federal tax compliance assistance.
- Risk management: Engage clients get hands-on risk management services, including OSHA compliance, onsite safety inspection, safety policy development, employee safety training, return-to-work programs, risk analysis and safety recommendations, workers' compensation insurance, and claim review and analysis.
- Training: The professionals at Engage can conduct onsite training, or you can access Engage's online training platform to administer sessions to your company on a variety of topics. The onsite and online training are both standard for the industry – you can ensure your business is operating effectively by conducting sessions on topics like conflict management with Engage's resources.
- Support: This is the only area where Engage is lacking compared to its competitors, because it only offers phone and email support. However, you'll have access to your designated HR team.
The lack of a FAQs page or live chat could be frustrating if you have issues with payroll or other software at odd hours when you can't reach your designated HR team. Also, there's a 10-employee minimum for service, so if you're a startup or a very small business, it's probably not the best option for you.
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