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Engage PEO Review

Skye Schooley
Skye Schooley

Engage PEO provides a solid offering in human resources, risk management, payroll and benefits services. It also has a strong training program that includes onsite and online training on a variety of topics. Engage's HR services are fully integrated and available via desktop, tablet and mobile devices, and its HR consultants double as licensed attorneys. 

Engage PEO

Engage PEO

The Best PEO Service Providers of 2020

The Verdict

Engage has some of the best risk and compliance services of any PEO we reviewed. It offers fully integrated HR services that can be accessed on a desktop, tablet or smartphone.

View all of our recommendations for PEO services and HR outsourcing services on our best picks pages. 

Engage PEO Pricing and Terms

Engage PEO's cost structure is somewhat different than most PEOs. Business owners can be charged per employee or as a percentage of total payroll. This flexibility is ideal for a small business owner who isn't sure what type of plan would work best for their company. Many PEOs we evaluated had a single pricing structure. Engage was one of the few that provided two options. 

While Engage PEO requires a 10-employee minimum to sign up, it doesn't require long-term contracts. Instead of locking your company down for a year or two, you can cancel your services any time with a 30-day written notice. This is standard practice among many of the PEOs we reviewed. 

Engage bundles some of its services. With Engage, you can separate worker's compensation and 401(k) offerings, but you'll have to pay for services like payroll, HR support and benefits. Some PEOs only charge businesses for the services they use, which provides added flexibility to very small businesses that need payroll and benefits support but don't need HR or risk and compliance services. 

Engage PEO Features

Engage provides a team of consultants to handle your payroll, HR, risk management and benefits. Including one specialist for each area, Engage also provides an account manager to bridge the gap between you and whatever particular service you need to implement. The human resource consultant (HRC) is also an employment lawyer. Here's more about Engage's PEO services: 

HR Services

Engage is unique in that your HRC is also an employment lawyer, so you have help staying current on employment laws. Engage provides HR services like employer consulting, regulation support, help with recruiting, hiring and training employees, performance management, unemployment claims administration, assistance with background checks and drug screenings, and employment verification. Engage has a full-service human resource offering, but its services are geared toward the compliance and regulatory side of your business. This can be advantageous depending on your company.

Employee Benefits

Engage provides a full range of ACA-compliant benefits for your employees. Engage provides standard medical, vision and dental insurance as well as a 401(k) offering. It offers life insurance, employee assistance programs, and long- and short-term disability coverage. Engage offers some benefits services, like claims management, employee notifications, enrollments, and new hire onboarding. It supports COBRA administration and can coordinate benefits renewals. Overall, Engage PEO has a fairly robust benefits offering.

Payroll and Taxes

Engage offers a standard set of payroll services and tax administration options. Some services to note are time and attendance software, web-based payroll access, paid time-off tracking, payroll reports, W-2 preparation and administration, direct deposit payment, wage garnishments, new hire reporting, and state and federal tax compliance assistance. Engage also provides mobile access to some of its services. If you're interested in managing payroll while on the go, it may be worth discussing this with your Engage sales representative.

Risk and Compliance

Engage has a robust risk and compliance offering. The full breakdown is featured on the Workers' Comp & Risk Management and Compliance & Training The legal services are a highlight of Engage's offering. From a compliance perspective, they can help you through regulations on the Equal Pay Act, Americans with Disabilities Act, Occupational Safety and Health Act, Fair Labor Standards Act, and state and local regulations as well. If you need worker's compensation insurance, Engage PEO has you covered. It can provide field-based safety services, risk analysis and safety recommendations, administration assistance, background checks, and drug screenings.

Training and Development

Engage offers solid training resources. You can access Engage's online training platform to administer sessions to your company on a variety of topics. Ensure your business is operating effectively by conducting sessions on topics like discipline and termination, workplace harassment and discrimination, interviewing and hiring. Engage PEO even offers industry-specific training modules as needed. 

Additional Engage PEO Services

Engage's main offering is through its PEO bundles, but the company provides some HR outsourcing services to small businesses. It's a national, reputable PEO that's accredited by independent PEO agencies. Its HR services are recognized by the Society for Human Resources Management (SHRM). 

Engage PEO HR services include: 

  • Employer assistance with ADA, EEOC, wage and hour laws
  • Employee training
  • Performance management
  • Unemployment claims administration
  • Employment verification
  • Governmental and census reporting
  • Drug testing assistance and background checks 

Your contract with Engage will vary based on your business and the services you require. We have some visibility into what Engage offers from a PEO perspective, but it's not clear what contracts would look like should you enroll in its HR services only. An Engage representative can help you find the best fit for your business, be that a PEO bundle or another HR-based arrangement. 

Pros of Engage PEO

The biggest advantage of partnering with Engage PEO is its HR consultant team. Each consultant is a licensed attorney, which guarantees that you are receiving legal advice that is up to date. Compliancy is important for businesses, especially those in heavily regulated industries like healthcare and finance. If risk and compliance are high on your priority list for a PEO, Engage PEO is a good call. 

Another benefit of partnering with Engage PEO is its integrated technology. Engage uses a cloud-based platform that can be easily accessed by various devices like desktops, tablets and mobile devices. This is especially advantageous for small business owners who operate on the go industries and need to access their PEO platform from various locations. 

Cons of Engage PEO

One setback to partnering with Engage PEO is its 10-employee minimum. While many PEOs require an employee or salary minimum, this is inconvenient for startups and very small businesses. If you have more than 10 employees, this is a nonissue. 

Engage PEO has blog articles, news and press releases on its website, but it lacks an FAQ page and a live chat option. The lack of these additional resources can be frustrating for small business owners who have issues with payroll or other software at odd hours when they can't reach their designated HR team. If your business operates during nonstandard business hours, speak with your HRC to identify what the best hours of contact are. 

Customer Service

Engage provides clients with access to a service team with expertise in payroll, benefits, human resources, and risk and compliance. Additionally, you are assigned an account manager who can direct you to the right expert whenever you have questions. The account manager is personal health record (PHR) and Society for Human Resource Management (SHRM) certified, so they can also help you with certain aspects of your business. Engage PEO representatives can be reached by phone or online contact form. Engage PEO does not have a Better Business Bureau profile, but it is accredited by the IRS and ESAC.

Editor's note: Is your business looking for a PEO service? Fill out the below questionnaire to have our vendor partners contact you about your needs.

Image Credit: fizkes / Getty Images
Engage PEO

Engage PEO

The Best PEO Service Providers of 2020

The Verdict

Engage has some of the best risk and compliance services of any PEO we reviewed. It offers fully integrated HR services that can be accessed on a desktop, tablet or smartphone.

Skye Schooley
Skye Schooley,
business.com Writer
See Skye Schooley's Profile
Skye Schooley is an Arizona native, based in New York City. She received a business communication degree from Arizona State University and spent a few years traveling internationally, before finally settling down in the greater New York City area. She currently writes for business.com and Business News Daily, primarily contributing articles about business technology and the workplace, and reviewing categories such as remote PC access software, collection agencies, background check services, web hosting, reputation management services, cloud storage, and website design software and services.