U.K.-based Epos Now has offices in London, Manchester, Norwich and Glasgow. In 2016, it opened its U.S. office in Orlando, Florida. It offers both hospitality and retail versions of its point-of-sale software, and its client list includes Universal Studios, Walt Disney Pictures and Yankee Candle. Although it works with businesses of all sizes and can support those with up to 1,000 locations, its focus is on small and midsized companies.
Epos Now is a flexible system, as it provides its restaurant POS software on a month-to-month basis, works alongside the payment processing service of your choice, and is compatible with third-party integrations and POS hardware. For these reasons and more, Epos Now earns our Silver Award for restaurant POS systems.
Epos Now's restaurant POS software can be used on iPad and Android tablets and phones. It also has traditional touchscreen monitors available for customers who prefer them to tablets. It's a cloud-based system, so you can access reporting and management tools from any computer, tablet or phone with a browser.
Epos Now doesn't require you to sign a lengthy contract; rather, it provides its services on a month-to-month basis. The company posts the pricing for its subscription plans, software license and POS hardware on its website. However, it doesn't list pricing for its software modules, such as its loyalty module.
Two subscription plans are available from Epos Now: the Standard plan, which costs $39 per month for a single register, and the Premium plan, which costs $69 per month. Both plans support an unlimited number of users, customers and menu items. The Standard plan comes with email and phone support during regular business hours (Eastern time); you'll need the Premium plan if you want 24/7 phone support.
Alternatively, you can purchase a software license for $750, but you may have to pay extra for a service plan and an annual licensing fee, as referenced in the terms of service. However, according to the customer service representative we contacted, if you choose a subscription plan, these costs are already included in the monthly subscription price and you won't be charged separately for them.
You can use this restaurant POS system alongside the payment processing service of your choice. This is an important consideration if you're currently under contract with a payment processor or you want to shop around for the best deal. If you want the system to integrate with your payment processing company rather than work alongside it, you'll need a merchant account from Vantiv.
Epos Now's restaurant POS software is compatible with third-party hardware, which can save you money if you already own unlocked POS equipment. If you need to buy POS hardware, you can purchase a bundle or individual components (tablet excluded), directly from the company. It advertises a leasing option on its website, and rental equipment may also be available. Keep in mind that industry experts recommend purchasing equipment, as it's less expensive than what you'll pay over the life of your lease.
This restaurant POS system is suitable for all types of restaurant, including full-service restaurants. It includes tools for table management, tips and menus, including order modification for your customers' preferences.
Epos Now includes a variety of features that help you manage the ordering process in your restaurant. It has a table management tool that you can customize to fit your restaurant's layout. It shows you which tables are open and how many customers are seated at each occupied table. As with most of the restaurant POS systems we reviewed, you can add a photo of each dish to the system's menu, which can help customers choose what they want to eat and helps servers quickly enter their orders into the system.
As your servers take orders, they can assign items to courses to ensure items come out in the proper sequence. The system tracks how long it takes from the time the order is placed until it's served. It also tracks how long it takes for your tables to turn over. You can use these features to analyze how efficiently your restaurant operates.
It has catering features, but it doesn't manage reservations or text waiting customers when their tables are ready. If you want to offer your customers the option of ordering online or need delivery management tools, you can add third-party integrations for them to the system, though these may cost extra.
Epos Now's inventory management tools can track food inventory on an ingredient level, which makes it easier for you to stay on top of ordering the correct amount of food. You can also set up the system to alert you when items are running low so you can reorder supplies, or you can set up the system to automatically generate purchase orders when supplies are low.
Customer support is available via phone and email, though you need the Premium plan if you want 24/7 phone support and priority email support. If you have an issue with the software, company representatives can, with your permission, access your system remotely to diagnose and fix the problem. If you need help installing the system or training your staff, the company can provide on-site assistance. APIs are available so you can add custom integrations to the system, like for software programs your restaurant depends on.
Epos Now's restaurant POS system is a flexible, scalable system that works well for restaurants of all sizes and specialties. You aren't required to sign a lengthy contract to work with Epos Now; you can work with the payment processing company of your choice and use the software with compatible third-party POS hardware. The system includes a good mix of restaurant management tools, though some features may cost extra, as they're offered as modules or third-party integrations.
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