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eVoice Review

By
Chad Brooks
,
business.com writer
| Updated
Mar 29, 2019
Home
> Technology
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eVoice is a virtual phone system that gives entrepreneurs and small businesses with a remote workforce the opportunity to present a professional image at all time. The phone service provides business lines to you and your employees no matter where you're located, even if all your employees are scattered or working from home. This business phone service, which is managed in the cloud, helps you sound professional to customers and clients as they call in. The system is designed to route calls that come in to a main business line to employees on their mobile or home phones. eVoice, which is available in multiple service plans at a range of price points, includes a host of valuable features.

eVoice

eVoice

The Best Business Phone Systems of 2019.

The Verdict

eVoice is a solid option for businesses looking for a virtual phone service. It is available at various price points, which all include valuable features.

View all our recommendations for business phone systems on our best picks page. 

eVoice Pricing

eVoice is available in four service plans that vary in price, monthly minutes, and included users and phone numbers. Each plan offers unlimited extensions.

  • $12.99: This plan includes 300 minutes, two users and six numbers.
  • $29.99: This plan includes 1,000 minutes, five users and 15 numbers.
  • $49.99: This plan includes 2,000 minutes, 10 users and 30 numbers.
  • $79.99: This plan includes 4,000 minutes, 15 users and 45 numbers.

There are no contracts with eVoice. Everything is billed on a month-to-month basis. All of the plans with at least 1,000 minutes include inbound faxing and access to VIP support. If you go over your allotted minutes, there is a 3.9 cent charge for each additional minute. A 30-day free trial is available to all users.  

eVoice offers live receptionist services for an additional cost. Instead of having the automated attendant answer your calls, eVoice can provide you with up to six live receptionists who are trained on your business's services. The live receptionists are available to answer calls between 8 a.m. and 8 p.m. ET. This service costs $130 to $400 per month.

Ease of Use

eVoice's virtual service operates differently from a traditional phone system where every employee has a phone at their desk.   

You first choose a main business number. It can be a local or toll-free number. You also have the option to transfer your current number into the system. The porting process typically takes about a month to complete. You receive a temporary number to use while you wait for your number to be transferred into the system.

Once you have your number, you create a custom greeting for the auto-attendant, which will answer every call to your main line. The automated system answers calls 24/7, so even if someone calls your business at an unusual hour, the call can be routed to the appropriate person or department's voicemail.

Calls can be routed anywhere you choose, even to multiple numbers at once. You can set different routing rules depending on caller, call time or any other criteria. No matter what number your clients are sent to, they will only ever see your business number, which protects your privacy and your employees'.  

eVoice includes more than 40 features, most of which come standard with every account. These standard features include auto-attendants, an after-hours greeting, call blocking and forwarding, call logs, call queues, call scheduling, call routing, call transfers, caller ID and screening, call notifications, click-to-call, Do Not Disturb, hold music, and sequential and simultaneous rings.

The service gives you several voicemail options, including traditional voicemail, voicemail-to-email and voicemail-to-text. With the latter, eVoice transcribes your messages and sends them to you via email or text.

The premium features include business texting, call recording, video and web conferencing, international numbers, and vanity numbers. The mobile app, available on iOS and Android devices, allows you to make and receive calls on your business line, read your voicemails, and change your call-forwarding settings.    

One downside of eVoice is the minute limits. The monthly minutes allotted to each plan could pose a problem for some businesses. Most traditional phone systems offer unlimited domestic calling.

Another drawback is that, if your business outgrows the virtual system, you will have to find a new provider, since the company doesn't offer full cloud-hosted VoIP phone systems. Some providers offer both VoIP and virtual systems.

Conference Calling

eVoice has a complete conference calling service built into its phone system. With the conference bridge feature, which is included for no extra charge, each employee has the ability to hold their own conference call with up to 94 callers. If your company is looking to host conference calls with more people than this phone system provides for, you will need to use a conference calling service. These services allow for hundreds or even thousands of callers on each call. You can find more information on these services on our conference call services best picks page.

Customer Service

Most users have access to the eVoice customer support team 24/7. In addition, the eVoice website is filled with valuable resources, including user guides and FAQs.

Editor's note: Looking for a business phone system? Click the Compare Quotes button below to have our sister site BuyerZone connect you with vendors that can help.

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eVoice

eVoice

The Best Business Phone Systems of 2019.

The Verdict

eVoice is a solid option for businesses looking for a virtual phone service. It is available at various price points, which all include valuable features.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.