eVoice is a virtual phone system that is ideal for entrepreneurs and small businesses with a remote workforce. It provides business lines to you and your employees no matter where you're located, even if all your employees are scattered or working from home. This business phone service, which is managed in the cloud, helps you sound professional to customers and clients as they call in. The system is designed to route calls that come in to a main business line to employees on their mobile or home phones. eVoice, which is available in multiple service plans at a range of price points, includes a host of valuable features that allow your business to present a professional image at all times.
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Competitive Pricing and Terms
eVoice is available in four service plans that vary in price, monthly minutes, and included phone numbers and extensions:
- $12.99 – This plan includes 300 minutes, two extensions and six numbers.
- $29.99 – This plan includes 1,000 minutes, five extensions and 15 numbers.
- $49.99 – This plan includes 2,000 minutes, 10 extensions and 30 numbers.
- $79.99 – This plan includes 4,000 minutes, 15 extensions and 45 numbers.
There are no contracts with eVoice. Everything is billed on a month-to-month basis. If you go over your allotted minutes, there is a 3.9 cent charge for each additional minute. eVoice also offers a 30-day free trial.
Ease of Use
eVoice's virtual service operates differently from a traditional phone system where every employee has a phone at their desk.
- You first choose a main business number. It can be a local or toll-free number. You also have the option of transferring your current number into the system. The porting process typically takes 4-5 weeks to complete. While you wait for your number to be transferred into the system, you are provided a temporary number.
- Once you have your number, you create a custom greeting for the auto attendant, which will answer every call to your main line. The automated system answers calls 24/7, so even if someone calls your business at an unusual hour, the call can be routed to the appropriate person or department's voicemail.
- Calls can be routed anywhere you choose, even to multiple numbers at once. You can set different routing rules depending on caller, call time or any other criteria. No matter what number your clients are sent to, they will only ever see your business number, which protects your privacy and your employees'.
eVoice includes more than 40 features, most of which come standard with every account.
- The standard features in every account include auto attendants, after-hours greeting, call blocking, call forwarding, call logs, call queues, call scheduling, call routing, call transfers, caller ID, call screening, call notifications, call scheduling, click-to-call, Do Not Disturb, hold music, and sequential and simultaneous rings.
- The service gives you several voicemail options, including traditional voicemail, voicemail to email and voicemail to text. With voicemail to text, eVoice transcribes your messages and sends them to you via email or text.
- The premium features include business texting, call recording, video conferencing, web conferencing, international numbers and vanity numbers.
- There is a mobile app for iOS and Android devices. The app allows you to make and receive calls on your business line, read your voicemails, and change your call-forwarding settings.
eVoice has a complete conference calling service built into its phone system. With the conference bridge feature, which is included for no extra charge, each employee has the ability to hold their own conference call with up to 94 callers. If your company is looking to host conference calls with more people than this phone system provides for, you will need to use a conference calling service. These services allow for hundreds, sometimes thousands, of callers on each call. You can find more information on these services on our conference call services best picks page.
Users have access to the eVoice customer support team 24/7. In addition, the eVoice website is filled with valuable resources, including user guides and FAQs.
eVoice offers live receptionist services for an additional cost. Instead of having the automated attendant answer calls, eVoice can provide you with 4-6 live receptionists who are trained on your business's services. The live receptionists are available to answer calls between 8 a.m. and 8 p.m. ET. This service costs $130 to $400 per month.
One downside with eVoice is the minute limits. The monthly minutes associated with each plan could pose a problem for some businesses. Most traditional phone systems offer unlimited domestic calling.
Another drawback with eVoice is that if your business outgrows the virtual system, you will have to find a new provider, since the company doesn't offer full cloud-hosted VoIP phone systems. Some providers offer both VoIP and virtual systems.
eVoice's parent company, j2 Global, is not accredited by the Better Business Bureau and has an F rating. In addition, the company has had more than 600 complaints filed against it in the past three years. Note, however, that not all of the complaints are in regards to the eVoice service.
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