FaxBetter is the only company out of all the ones we reviewed to offer a free incoming fax service, making it our top choice in this category. This company allows you to receive faxes without paying a dime. You don't have to wade through any advertisements to receive your faxes either, which makes this an especially attractive free service for companies that want to ditch their fax machines but need to remain able to receive faxes.
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With FaxBetter's free service, you can receive up to 20 pages of faxes per month free of charge. FaxBetter does not require your credit card information for you to sign up. If your faxing needs are more robust, you can upgrade to a paid account for as low as $5.95 per month, which includes 500 pages and costs 6 cents for each additional page. With the paid plan, you can also send outgoing faxes and enjoy unlimited lifetime storage.
FaxBetter's free fax-to-email recipient service allows you to obtain incoming faxes in a digital format. Incoming faxes will be stored in a virtual inbox that looks much like any email platform. Here, you can manage your inbox, sort faxes, manage labels, etc., just like you could with an email application like Gmail or Microsoft Outlook. If you have a paid plan with FaxBetter, you can send faxes from this location as well.
For a free service, FaxBetter's incoming fax plan includes some strong features. For example, there is enough storage space for you to maintain up to 1,000 pages of faxes forever. It also provides email notifications for when a new fax enters your FaxBetter inbox. There are no advertisements to sort through, either.
FaxBetter's customer support is very accessible. You can contact the company between 8:30 a.m. and 4:30 p.m. EST Monday through Friday with any issues. In our experience, FaxBetter's customer service was good. Representatives spoke with us about how the system worked, and also helped us troubleshoot a hypothetical issue, in which one of our reviewers didn't understand how to access a received fax. In both cases, representatives were patient and helpful.
There are some limitations to FaxBetter. You cannot send faxes for free with this service; sending requires an upgrade to a paid account. Also, FaxBetter will cancel your fax number if you do not receive a fax at least once a week. This means companies that receive faxes on an infrequent basis will find themselves repeatedly signing up for the service, getting a new fax number and informing whichever parties send them faxes of the change. Another option is to send yourself a fax every week. This is inconvenient, but the free service may be worth it for your business.