Services that send online faxes for free are fairly common. What's rare, however, is an online service that allows small businesses to receive the occasional fax at no cost and without the need for a fax machine. FaxBetter is our pick as the best free incoming online fax solution because it allows companies to receive incoming faxes without ads, and it features an intuitive, user-friendly interface.
With FaxBetter's free service, you can receive up to 20 pages per month free of charge. FaxBetter does not require you to input a credit card just to sign up for a free account.
If your faxing needs exceed 20 pages per month, a paid option is available. For $9.95 per month (with automatic renewal), you get up to 500 pages per month. The paid plan also allows you to send faxes, plus you get unlimited lifetime storage. If you opt for a yearly or biyearly subscription, you receive a discount. These plans cost $95.40 and $142.80, respectively.
You can't exceed the monthly limit with FaxBetter's free plan; the paid version allows for more than the 500 pages a month, however, if you exceed that limit, additional charges apply. Once the 501st page is used in a billing period, FaxBetter charges $15 for 250 additional pages. Any pages left over transfer to subsequent billing cycles.
FaxBetter is a fax-to-email service. Incoming faxes arrive in a digital format and are stored in a virtual inbox that looks much like any email application. And similar to the layout and function of email clients like Gmail and Microsoft Outlook, you can manage your inbox, sort faxes and manage labels. If you have a paid plan with FaxBetter, you can send faxes here as well.
For a free service, FaxBetter's incoming fax plan includes some nice added features. For example, it provides you with a dedicated toll-free number to use, and there is enough storage space for you to keep up to 1,000 pages of faxes for the life of your account. If you deactivate your account, you have 60 days to retrieve any files you want before they are permanently deleted. FaxBetter also has an email notification feature that alerts you when you've received a new fax in your FaxBetter inbox. There are no advertisements to sort through either.
We were pleased with FaxBetter's customer service. The representative we spoke with was courteous and affable, and took the time to answer our questions clearly. We focused entirely on the company's free product during our conversation. At no point did we feel pressured to upgrade to the paid subscription, though we were told of its existence as a possible option for the future.
You can contact the company's customer support team between 8:30 a.m. and 4:30 p.m. EST, Monday through Friday.
FaxBetter's free plan does not support outbound faxing. If you want to send faxes, you must upgrade to a paid account. Also, your fax number is effectively on a timer. If you do not receive any faxes within seven days, the free fax number provided by FaxBetter will be canceled. Companies that receive infrequent faxes will either need to ensure they receive a fax at least once each week with their existing free account and fax number or get accustomed to signing up for a new account (and number) anytime they need to receive a fax.
Additional reporting by Adam Uzialko.