Five Star Call Centers provides numerous outbound and inbound services. As a call center solution, it can help you throughout your campaign, from creating and designing scripts to providing detailed reports. With this service, you don't have to worry about long-term contracts, but there is a $3,000 monthly minimum. However, Five Star also offers shared agents that are more cost-effective than fully dedicated agents. If you do choose a dedicated plan comprehensive, dedicated outbound services that the company offers are well worth the cost.
This company can assist with a variety of outbound solutions: lead generation and qualification; product awareness; sales and order processing; market research through surveys and polls; quality assurance; membership renewal; payment reminders; direct mail and email follow up; customer retention programs; and crisis management. This is a comprehensive slate of outbound services that few, if any, other call centers in our reviews were able to measure up to.
Five Star's inbound services are just as extensive, including taking orders and reservations, providing customer service and help desk solutions, upselling and cross-selling, referral services, and warranty services. Five Star also offers bilingual options.
If your business has never used a call center service before, Five Star will assist with script design and makes sure your campaign is well-organized prior to its launch. Further, if you encounter any issues or challenges during your campaign, Five Star will work with you to adjust your campaign as needed.
Five Star offers detailed reports that include the date, number of completed calls, number of complete minutes, and average minutes per call. Reports are offered on a month-to-month basis, but could also be requested and generated at any time.
Email and telephone are the only options available for reaching representatives, however we had an exemplary customer service experience. We received immediate responses to both emails and telephone calls, and were given detailed information about the company and its services. There are also a list of case studies and testimonials available on the company's website.
Overall, Five Star provides an impressive selection of outbound and inbound calling services. The customer support we received from this company was excellent, and the services and features Five Star provides make it a strong competitor in the call center telemarketing field.
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