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Flashback Data - RAID Recovery Services Review

Bybusiness.com editorial staff,
business.com writer
| Updated
Oct 21, 2018
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> Technology
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Flashback Data is a RAID data recovery service that specializes in consumer-level data recovery and forensic recovery for law enforcement. You don't pay fees to have your RAID system evaluated. While the security audit accreditation is impressive for its forensics lab, the company's data recovery lab lacks the SSAE 16 certification that's common in this industry. Also, the lab isn't a full cleanroom and isn't certified by a third-party organization, such as the International Organization for Standardization (ISO).

Flashback Data - RAID Recovery Services

Flashback Data - RAID Recovery Services

The Best RAID Recovery Services and Hardware of 2019

The Verdict

Although it earned a high customer service score, the lack of a certified cleanroom is concerning. In addition, the security audit only applies to the forensic recovery division of the service, not RAID recovery.

The best feature of Flashback Data is its consistent customer service, which received a score of 90%. (The average score in our test was 80%.) To determine this score, we interacted with the service through a number of anonymous contacts. We asked the same questions with each Flashback Data representative and compared answers. Since customer service is the first point of contact with the company before you entrust it with your RAID system, customer service is critical to developing that trust. The only issue that lowered Flashback Data's score was that it did not answer all of our questions.

Flashback Data is one of the rare RAID recovery services that specializes in forensic data recovery, which is used primarily for criminal cases. In fact, the forensic recovery aspect of the service seems to be its emphasis. For example, while the consumer-level RAID recovery service lacks SSAE 16 certification, the forensic lab is an ASCLD-audited lab with ISO 17025:2005 accreditation, which means that it meets the strict security procedures required by FBI digital labs. One Flashback Data representative told us that the ASCLD audit applied to the consumer recovery lab, since both divisions often interact with each other.

The biggest drawback to Flashback Data, though, is it lacks a fully certified cleanroom. We were told that the service recently upgraded to the AirClean Laminar Flow Workstation. This is a bench-sized area that's rated for ISO 5 Class 100. While it's possible that a technician can complete a RAID drive recovery on such a workstation just as successfully as in a full cleanroom, your chances are better in a full cleanroom. (There is less chance of interference.) The one advantage of deploying a workstation versus using a cleanroom is cost. It's cheaper to purchase and maintain a workstation, which is likely to be reflected in the cost of the service.

Flashback Data is a forensics recovery company that also performs RAID system recoveries. While the security protocols are impressive, the security audit and accreditation only apply to its forensic lab. In addition, while the customer service is excellent, the data recoveries will be performed on a noncertified workstation instead of a cleanroom.

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Flashback Data - RAID Recovery Services

Flashback Data - RAID Recovery Services

The Best RAID Recovery Services and Hardware of 2019

The Verdict

Although it earned a high customer service score, the lack of a certified cleanroom is concerning. In addition, the security audit only applies to the forensic recovery division of the service, not RAID recovery.

business.com editorial staff
business.com editorial staff
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