Fleetmatics Review

By Business.com Editorial StaffLast Modified: December 18, 2017

Fleetmatics is a fast and simple way to track and monitor each vehicle in your fleet and its performance. This GPS fleet tracking system also provides options for tracking each employee's driving behaviors. However, when compared with the best GPS vehicle tracking systems, there are a few features and tracking options that Fleetmatics doesn’t offer, and we were disappointed with its customer service, which is why this application did not rank higher on our lineup.

With this GPS vehicle tracking service, you can receive real-time updates regarding the location of each of your company’s vehicles. You can view all of the routes your drivers took and each stop they made. Additional vehicle information can also be tracked and monitored, such as mileage and fuel consumption. However, this fleet tracking solution does not monitor and report engine fault codes, and it cannot tell you if your drivers are wearing their seatbelts. Fleetmatics can also closely monitor your drivers. You can view their driving behaviors, including their speed and other driving habits. You can also monitor the amount of time a driver idles a vehicle and even how long he or she spends at a stop.

Fleetmatics
Fleetmatics
Best GPS Fleet Tracking Services
The Verdict
The Fleetmatics dashboard is one of the best, and the company offers all but a few of the tracking features we looked for, but its five-car minimum and unresponsive customer service keep it from ranking higher in our review.
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This vehicle tracking system has a helpful and comprehensive dashboard that lets you quickly see a large amount of information. You can even customize the graphs that display right when you log in. Fleetmatics' software also allows you to create alerts so you are notified when undesired behavior occurs, and you can choose which driving behavior triggers an immediate alert. You can receive these alerts via email or text message.

Each of your drivers can be given a specified key fob that will help you and other authorized personnel know exactly who is operating a vehicle. Each driver must have the key fob read by an installed key reader before the vehicle moves or an alarm will sound. This alarm cannot be turned off unless the vehicle is turned off or the key fob is presented and read by the key reader.

Fleetmatics provides numerous help and support resources on its company website. You can access a company blog, testimonials, videos and much more to receive answers and to help address concerns. You can also speak directly with a support representative via email, telephone or live chat. However, when we contacted the company we found that the representatives were hard to get ahold of and they did not respond to our messages. This resulted in Fleetmatics receiving a low score from us for customer support.

Fleetmatics provides many tools to monitor both your company vehicles and your drivers. This fleet management software helps you keep your vehicles running at their best and ensures your drivers are safe while on the road. While we found this vehicle tracking service's customer service to be lacking, the system's features can help you manage your fleet while vehicles are on the road.

Fleetmatics
Fleetmatics
Best GPS Fleet Tracking Services
The Verdict
The Fleetmatics dashboard is one of the best, and the company offers all but a few of the tracking features we looked for, but its five-car minimum and unresponsive customer service keep it from ranking higher in our review.
Compare Quotes
Business.com Editorial Staff

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