FluentStream is a cloud-hosted VoIP phone system. It doesn't require any special hardware or wiring and is managed via online portal. Businesses can choose from three different service plans, which vary from 41 to 104 features. The company also provides contact center service for organizations that need those tools. FluentStream offers a reliable network and round-the-clock customer support.
View all our recommendations for business phone systems on our best picks page.
Pricing and Terms
FluentStream offers three different phone system service plans: Essential, Advanced and Complete. Each plan varies in features and price.
Prices start at $20 per user per month for the Essential plan. Pricing for the other two plans, as well as FluentStream's call center services, are customized for each business. For specific pricing on those plans, businesses are encouraged to contact FluentStream directly for an exact quote.
In addition to the three set service plans, FluentStream offers fully customizable plans with a la carte options.
FluentStream doesn't require you to sign a long-term contract. You can pay month to month. When you cancel, however, the company's terms of service require 30 days' notice. FluentStream offers all users a 14-day free trial.
You can purchase a wide variety of phones from FluentStream. Desk phones range from $70 to $325 each.
Another reason to contact FluentStream directly for pricing information is that it often offers discount promotions. Depending on your service needs, you could be eligible for free phones, discounted rates and service rebates.
Overall, FluentStream offers more than 100 calling, collaboration, and mobile features and tools. The features you have access to depend on the service plan you select. Here are some of the features available in each plan.
The Essential plan has 41 features, including the following:
- Call announcing
- Music on hold
- Day, night and temporary modes
- Find Me/Follow Me
- Call detail records
- Caller ID and blocking
- Do Not Disturb
- Group paging
- Three-way calling
- Call waiting, announce, forwarding and transfers
- Missed-call indicator
The Advanced plan has 77 features, including everything in the Essential plan as well as the following:
- Auto attendant
- Call parking
- Internet fax
- Multisite compatibility
- Call recording
- API access
- Virtual extensions
- SMS messaging
- Scheduled reports
The Complete plan has 104 features, including everything in the Advanced plan as well as the following:
- Unlimited API integrations
- Complete conference bridge
- Voicemail drop
- iOS and Android mobile apps
- Call queues
- Voicemail transcription
- 12,000 toll-free minutes
- Skill-based routing
- Zipcode routing
It is important to remember that FluentStream offers customizable service plans that give you the freedom to pick and choose the specific features you want.
FluentStream has a complete conference calling service built into its phone system. With the conference bridge feature, which is included for no extra charge, each employee has the ability to hold their own conference call with up to 10 callers. However, the Complete plan allows an unlimited number of participants. If your company is looking to host conference calls with more callers than your FluentStream plan provides for, you will need to use a conference calling service. These services allow hundreds, sometimes thousands, of callers on each call. You can find more information on these services on our conference call services best picks page.
Several other factors make FluentStream a business phone system worth considering:
- The company offers a 99.99 percent uptime guarantee. This means the service is only down for a handful of minutes each year.
- Advanced and Complete plan users receive 24/7/365 support. When you call for support, the average hold time is just seven seconds. The company's live chat also provides prompt response to your questions.
- FluentStream offers contact center plans that feature advanced call/queues routing, call detail reports, Freshdesk and Zendesk integration, post-call IVR surveys, and listen, whisper and barge functions.
Support for the Essential plan is only available from 8 a.m. to 5 p.m. That could be a problem if you run into an issue after hours.
Another downside is that FluentStream only publicizes pricing for the Essential plan on its website. Those interested in the upgraded plans must contact the company directly for a quote. It would be nice to have a bit better an idea of the pricing before having to contact the company directly. That being said, the company offers a number of promotions and discounts, so contacting the company directly to get a price quote could be to your advantage.
We were also disappointed to see FluentStream is not an accredited member of the Better Business Bureau. However, the company has an A+ rating, and there have not been any complaints filed with the BBB against FluentStream in the past three years.
Editor's note: Looking for a business phone system? Click the Compare Quotes button below to have our sister site BuyerZone connect you with vendors that can help.
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