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FluentStream Review

Chad Brooks
, writer
| Updated
Mar 29, 2019
> Human Resources

If you need a feature-rich cloud-hosted VoIP unified communications system, FluentStream could be a good fit for your business. This system doesn't require any special hardware or wiring and is managed through an online portal.



The Best Business VoIP Phone Systems for 2019

The Verdict

FluentStream offers reliable service, a wide variety of features and tools, and 24/7 customer support – all things most businesses are looking for in a phone system.

Businesses can choose from three different service plans, which include 40 to more than 100 features. The company also provides contact center service for organizations that need those tools. FluentStream has a reliable network and provides round-the-clock customer support.

View all our recommendations for business phone systems on our best picks page. 

FluentStream Pricing

FluentStream offers three different phone system service plans: Essential, Advanced and Complete. Each plan varies in features and price.

Prices start at $20 per user per month for the Essential plan. Pricing for the other two plans, as well as FluentStream's call center services, are customized for each business. Businesses should contact FluentStream directly for an exact quote.  

In addition to the three set service plans, FluentStream offers fully customizable plans with a la carte options.

FluentStream doesn't require you to sign a long-term contract; you can pay month to month. When you cancel, however, the company's terms of service require 30 days' notice. FluentStream offers all users a 14-day free trial.  

Another reason to contact FluentStream directly for pricing information is that it often offers discount promotions. Depending on your service needs, you could be eligible for free phones, discounted rates and service rebates. 

Ease of Use and Features

FluentStream's unified communications systems are easy to use, regardless of the service plan. Since the system is hosted in the cloud, it requires no special equipment or wiring. All you need is sufficient bandwidth and a router that handles Quality of Service. 

Once up and running, the entire system can be controlled via FluentStream's web portal. Anyone the account administrator grants access can log in and use the system at their permission level. Users can create extensions, set up call routing, create time conditions for when and where calls are routed, view call details, create call groups, build reports, view live calls, and manage auto-attendants and on-hold music.

The tools each employee can use depend on your service plan. Features in the Essential plan include voicemail, call announcing, on-hold music, day and night modes, Find Me/Follow Me, call detail records, caller ID and blocking, Do Not Disturb, group paging, three-way calling, call waiting, forwarding and transfers, and missed-call indicators.

Added features in the upgraded service plans include auto-attendants, call parking, internet fax, click-to-call, multisite compatibility, call recording, API access, virtual extensions, softphones, SMS messaging, hotdesking, presence indicators, scheduled reports, call queues, voicemail transcription and skill-based routing. FluentStream offers customizable service plans that give you the freedom to choose the specific features you want.

One downside to FluentStream is that Essential plan users do not have access to the mobile app, which is available on iOS and Android devices. From the app, you can make and receive calls from your business line and review call history, contacts, messages, and faxes.

FluentStream integrates with a number of popular programs, including Salesforce, Google Chrome, Office 365, Google Apps for Work and Amazon Echo. Contact center plans with advanced call and queues routing, call detail reports, Freshdesk and Zendesk integration, post-call IVR surveys, and listen, whisper and barge functions are also available.

FluentStream guarantees 99.99 percent uptime. This means the service is only down for a few minutes each year.

Conference Calling

FluentStream has a complete conference calling service built into its phone system. With the conference bridge feature, which is included for no extra charge, each employee has the ability to hold their own conference call with up to 10 callers. However, the Complete plan allows an unlimited number of participants. If your company is looking to host conference calls with more callers than your FluentStream plan provides for, you will need to use a conference calling service. These services allow hundreds, sometimes thousands of callers on each call. You can find more information on these services on our conference call services best picks page.

Customer Service

Advanced and Complete plan users have access to 24/7/365 support. When you call for support, the average hold time is just seven seconds. The company's live chat also provides prompt responses.

However, support for the Essential plan is only available from 8 a.m. to 5 p.m. That could be a problem if you run into an issue after hours.

While FluentStream is not an accredited member of the Better Business Bureau, the company has an A+ rating on the site, and no complaints have been filed with the BBB against it in the past three years.  

Editor's note: Looking for a business phone system? Click the Compare Quotes button below to have our sister site BuyerZone connect you with vendors that can help.




The Best Business VoIP Phone Systems for 2019

The Verdict

FluentStream offers reliable service, a wide variety of features and tools, and 24/7 customer support – all things most businesses are looking for in a phone system.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.