FluentStream Review

By
Chad Brooks
,
business.com writer
|
Dec 05, 2019

FluentStream is a cloud-hosted VoIP unified communications system that is packed with valuable features and tools. Since it is hosted in the cloud, there is no special hardware to buy or wiring to install. The entire system can be managed via the FluentStream online portal.

FluentStream

FluentStream

The Best Business VoIP Phone Systems for 2020

The Verdict

FluentStream offers what businesses are looking for in a phone system: reliable service, a wide variety of features and tools and 24/7 customer support.

Businesses can choose from three different service plans, which include 40 to more than 100 features. The company also provides contact center service for organizations needing those tools, as well as virtual service for those looking for a system to connect with their mobile device.  FluentStream has a reliable network and provides round-the-clock customer support. 

View all our recommendations for business phone systems on our best picks page. 

FluentStream Pricing

FluentStream offers three different phone system service plans: Essential, Advanced and Complete. Each plan varies in features and price. 

Prices start at $20 per user, per month for the Essential plan. Pricing for the other two plans, as well as FluentStream's call center services, are customized for each business. Businesses should contact FluentStream directly for an exact quote. 

In addition to the three set service plans, FluentStream offers fully customizable plans with a la carte options. 

FluentStream also offers a virtual phone number, which is forwarded to a mobile device, for $5 per user, per month. There is also a conferencing option that offers basic phone service for meeting spaces for $5 per room, per month. 

FluentStream doesn't require you to sign a long-term contract; you can pay month to month. When you cancel, however, the company's terms of service require 30 days' notice. FluentStream offers all users a 14-day free trial.

Ease of Use

FluentStream's unified communications systems are easy to use, regardless of the service plan. Since the system is hosted in the cloud, it requires no special equipment or wiring. All you need is sufficient bandwidth and a router that handles Quality of Service.

Once it's up and running, the entire system can be controlled via FluentStream's web portal. Anyone the account administrator grants access to can log in and use the system at their permission level. Users can create extensions, set up call routing, create time conditions for when and where calls are routed, view call details, create call groups, build reports, view live calls, and manage auto attendants and on-hold music. 

The tools your employees can use depends on your service plan. Features in the Essential plan include voicemail, voicemail transcription, Find Me/Follow Me, call detail records, call groups, online fax, call forwarding and transfers, and softphones. 

Added features in the upgraded service plans include auto attendants, call parking, internet fax, click-to-call, multisite compatibility, call recording, API access, virtual extensions, softphones, SMS messaging, hotdesking, presence indicators, scheduled reports, call queues, voicemail transcription and skill-based routing. FluentStream offers customizable service plans that give you the freedom to choose the specific features you want. 

All users have access to the FluentStream mobile app, which is available on iOS and Android devices. From the app, you can make and receive calls from your business line and review call history, contacts, messages, and faxes. 

FluentStream integrates with a number of popular programs, including Salesforce, Hubspot, VanillaSoft, Freshdesk, Zoho and Zendesk. 

FluentStream guarantees 99.99% uptime. This means the service is only down for a few minutes each year.

Conference Calling

FluentStream has a complete conference calling service built into its phone system. With the conference bridge feature, which is included at no extra charge, each employee can hold their own conference call with up to 10 callers. However, the Complete plan allows an unlimited number of participants. 

If your company is looking to host conference calls with more callers than your FluentStream plan provides for, you will need to use a conference calling service. These services allow hundreds, sometimes thousands of callers, on each call. You can find more information on these services on our conference call services best picks page.

Customer Service

FluentStream provides to 24/7/365 support. When you call for support, the average hold time is 10 seconds. The company's live chat also provides prompt responses. 

While FluentStream is not an accredited member of the Better Business Bureau, the company has an A+ rating on the site, and no complaints have been filed with the BBB against it in the past three years. 

Editor's note: Looking for the right business phone system for your company? Fill out the below questionnaire to have our vendor partners contact you about your needs.

FluentStream

FluentStream

The Best Business VoIP Phone Systems for 2020

The Verdict

FluentStream offers what businesses are looking for in a phone system: reliable service, a wide variety of features and tools and 24/7 customer support.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.