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FluentStream Review

By Chad BrooksLast Modified: May 30, 2018

FluentStream is a cloud-hosted VoIP phone system. It doesn't require any special hardware or wiring and is managed via an online portal. Businesses can choose from three different service plans, which vary from 41 to 104 features. The company also provides contact center service for organizations that need those tools. FluentStream offers a reliable network and round-the-clock customer support.

Pricing and Terms

FluentStream offers three different phone system service plans: Essential, Advanced and Complete. Prices start at $20 per user, per month for the Essential plan. Pricing for the other two plans, as well as FluentStream's call center services, are customized for each business. For specific pricing on those plans, businesses are encouraged to contact FluentStream directly.  

FluentStream
FluentStream
Business VoIP Phone Systems
The Verdict
FluentStream offers reliable service, a wide variety of features and tools, and 24/7 customer support – all things most businesses are looking for in a phone system.
Visit Site

FluentStream doesn't require you to sign a long-term contract. You can pay month to month. When you cancel, however, the company's terms of service require 30 days' notice. FluentStream offers a 14-day free trial.  

Features

Overall, FluentStream offers more than 100 calling, collaboration, and mobile features and tools.  

The Essential plan includes 41 features, including the following: 

  • Voicemail
  • Call announcing
  • Music on hold
  • Day, night and temporary modes
  • Find Me/Follow Me
  • Call detail records
  • Caller ID and blocking
  • Do not disturb
  • Group paging
  • Three-way calling
  • Call waiting, announce, forwarding and transfers
  • Missed-call indicator  

The Advanced plan has 77 features, including everything in the Essential plan as well as the following:

  • Auto attendant
  • Call parking
  • Internet fax
  • Click to call
  • Multisite compatibility
  • Call recording
  • API access
  • Virtual extensions
  • Softphones
  • SMS messaging
  • Hot-desking
  • Presence
  • Scheduled reports  

The Complete plan has 104 features, including everything in the Advanced plan as well as the following:

  • Unlimited API integrations
  • Complete conference bridge
  • Voicemail drop
  • iOS and Android mobile apps
  • Call queues
  • Voicemail transcription
  • 12,000 toll-free minutes
  • Skill-based routing
  • Zipcode routing  

Conference Calling

  • Fluentstream has a complete conference calling service built into its’s phone system. With the conference bridge feature, which comes included for no extra charge, each employee has the ability to hold their own conference call with up to 10 callers. However, the complete plan allows for an unlimited number of participants. If your company is looking to host conference calls with more callers than this phone system provides for, you will need to use a conference calling service. These services allow for hundreds, and sometimes thousands, of callers on each call. You can find more information on these services on our conference call services best pick page.

Additional Considerations

  • The company offers a 99.999 percent uptime guarantee, so its service is reliable.
  • Advanced and Complete plan users receive 24/7 support 365 days a year.
  • FluentStream offers contact center plans that feature advanced call/queues routing; call detail reports; Freshdesk and Zendesk integration; listen, whisper and barge; and post-call IVR surveys.  

Drawbacks

  • Support for the Essential plan is only available from 8 a.m. to 5 p.m.
  • FluentStream only publicizes pricing for the Essential plan on its website. Those interested in the upgraded plans must contact the company directly for a quote.
  • FluentStream is not an accredited member of the Better Business Bureau. However, the company has an A+ rating, and only been one complaint has been filed with the BBB against the company in the past three years.  

FluentStream is a cloud-hosted VoIP phone system that is available in three service plans. Each plan includes a host of calling, collaboration and mobile features. The system doesn't require any hardware to install or maintain and is managed via an online portal. The company boasts a 99.999 percent uptime over the past two years and provides most customers with 24/7 U.S.-based support.

Editor's Note: Looking for a business phone system? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

FluentStream
FluentStream
Business VoIP Phone Systems
The Verdict
FluentStream offers reliable service, a wide variety of features and tools, and 24/7 customer support – all things most businesses are looking for in a phone system.
Visit Site
Ready to choose your Business VoIP Phone Systems? Here's a breakdown of our complete coverage:
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 15 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014. He lives with his wife and daughter in the Chicago suburbs.
FluentStream
Business VoIP Phone Systems
The Verdict
FluentStream offers reliable service, a wide variety of features and tools, and 24/7 customer support – all things most businesses are looking for in a phone system.
Visit Site

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