FreeConferenceCall.com offers a robust conference calling service for no cost. While there is a paid plan, the free service offers many of the same features and tools, including web management, call recording and calendar integrations. The service allows users to host online meetings, also for free. What also makes this service so appealing is how easy it is to use. You can sign up in seconds and be hosting conference calls shortly after that. It's because of these aspects, and more, that FreeConferenceCall.com is our choice as the best free conference call service. It’s worth noting the main difference between the free and paid plans is advertising. Free plan users see and hear ads with this service, while paid plan users are not played or sent any ads.
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Unlike some conference call services that tout their product as free but add charges for even basic features, FreeConferenceCall.com lives up to its name. You can access the system and all of its main features, including audio conference calls, web meetings, screen sharing and call recording, for no cost.
In addition to its free plan, FreeConferenceCall.com does offer a paid business plan – StartMeeting. The paid plan is $14.95 per month for an individual account. For those who need enterprise level service, there is an enterprise plan for $6,000 per month that allows for unlimited hosts.
Advertising is difference between the free and paid plans. If you use the free plan, call participants will hear an ad for FreeConferenceCall.com each time they log in to a meeting. There are also ads on email invites that are sent to meeting participants. Paid plan users can replace the FreeConferenceCall.com branding with their own company branding. The paid plan also allows for custom greetings and custom on-hold music.
There are several add-on features that businesses can purchase. If you want to provide your meeting participants with a toll-free number to dial in to the meeting, the charge is 3.9 cents per minute. You can also get a personalized number that doesn't require access codes for $3.95 per month. Custom greetings and on-hold music are each $2 per month, and you can purchase additional cloud storage space for meeting recordings starting at $3 per month.
There are no contracts with FreeConferenceCall.com, and your account never expires. You can use the same account for an unlimited number of conference calls and online meetings.
Free Conference Calling Services
Both the free and paid plans from FreeConferenceCall.com are reservationless services. While you can schedule meetings in advance, it isn't required with this service. If you need to host an impromptu meeting, you can do so – 24/7.
FreeConferenceCall.com's free service plan includes the most essential features and tools for a business conference call service. The service is easy to sign up for, meetings are easy to schedule, and the system, whether you use it for an audio call or online meeting, is simple to use.
With the free plan, you can host audio or online meetings with as many 1,000 participants. Of the free services we considered, this has one of the largest caller maximums. If you need to host a meeting with up to 50,000 participants, you can contact FreeConferenceCall.com's large meeting services team to arrange that.
Signing up for the service takes seconds. You create your free account by entering your email address and choosing a password. You then immediately receive a confirmation email that includes your conference call telephone number, access code and host PIN. It also includes your online meeting ID, your playback number and a brief overview on how to host your first call.
After you are signed up for the service, you can log in to FreeConferenceCall's online portal. From there you can send out invites to your meetings. The invitations include the dial-in number, access code, date and time of the meeting, and you can add any notes you want the participants to know about the meeting. From the email, participants can automatically download the meeting details to their calendar.
While you can access nearly everything FreeConferenceCall.com has to offer in the free account, there are some benefits to choosing a paid plan.
The biggest benefit of the paid plan is that there is no advertising. With the free plan, each participant who dials in to a meeting hears a message saying the meeting is brought to you by FreeConferenceCall.com, and there’s company branding on the meeting invites, too. With the paid plan, you can create a custom greeting and add your own branding.
The paid plans also include several features that free plan users would have to pay for if they wanted to use them. Paid plan users can upload their own hold music for when callers are waiting for a meeting to start. Other features paid users have access to, depending on the plan they choose, include custom branding, a dedicated account manager, training, an active directory and single sign-on.
FreeConferenceCall.com Pros and Cons
Clearly, the biggest benefit to this conferencing service is that it is free. If you don't mind advertising on your calls and email invitations, then you will have no problems with this free service.
When hosting a call, you can control the meeting from your account's online meeting wall. You can see who is on the call, mute callers, pause the meeting, record the meeting, and drop callers from the meeting.
If you aren't in front of your computer, you can also complete these tasks from your phone's dial pad. For example, pressing *9 will start to record the meeting, and *5 will mute all the call's participants. Then, if individual callers need to speak, they can press *6 to unmute themselves. Other dial pad controls include *1 to manage Q&A sessions, *2 to hear a caller count and *3 to create a breakout room.
We also like that the service allows you to change various settings for your conference calls. You can turn on entry and exit tones so you know when callers are entering and leaving the meeting. Additionally, you decide if you want each caller to announce themselves when they enter the room, if meeting participants can enter the room before the host and if a call can continue after the host leaves. You can also control whether an attendance list displays in your web portal, whether meetings automatically record and whether you want to be prompted for a code when the meeting begins.
All calls can be recorded for free, and you can choose to record the entire meeting or just a portion of it. When the meeting is over, the recording is automatically stored in your account. All users receive 1GB of free storage. You can purchase more storage for a small monthly fee.
With an access code and reference number, which are sent after every call, you can listen to the meeting recording directly from your meeting wall. You can also download the recording and listen to it from your computer or email it to others.
In addition to traditional audio-only conference calls, FreeConferenceCall.com allows account holders to host online meetings for no cost. The online meetings support video conferencing and screen sharing.
FreeConferenceCall.com offers local numbers in more than 60 countries worldwide, integrates with Microsoft Outlook, Google Calendar, Slack, Dropbox and Evernote, and has a mobile app for iOS and Android devices. From the app, you can manage all of your conferences.
There's not much we don't like about FreeConferenceCall.com, especially for a free service. The biggest downside is that it doesn't offer operated-assisted conference calling. This type of service has an operator plan the call, greet callers when they join in, manage Q&A sessions, and provide you with recordings and transcriptions after the call is complete.
FreeConferenceCall.com, however, isn't alone in lacking this type of hands-on service. Most of the free services we looked into don't offer operated-assisted services, and the ones that do charge for them.
FreeConferenceCall.com Customer Support
The customer support FreeConferenceCall.com offered us was exceptional. To test the level of service, we contacted the company several times posing as a small business owner interested in conference calling services.
We were impressed at how accommodating and helpful the representative we spoke to was. First off, being able to speak to someone by phone was a plus. Some free conference calling services don't offer phone support.
The FreeConferenceCall.com representative answered all of our questions in detail and thoroughly explained the differences between the free and paid plans. He didn't try to pressure us into signing up for the paid option. Instead, he said we should try out the free version since we could easily switch to a paid plan if the need arose.
FreeConferenceCall.com offers customer support 24/7. You can reach the company by phone or online support ticket. In addition, the FreeConferenceCall.com website is filled helpful training materials, including answers to FAQs and user guides.
FreeConferenceCall.com isn't an accredited member of the Better Business Bureau. That being said, the company does have an A+ rating and, as of June 2018, had not had any complaints filed against it in the past three years.
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