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FreedomVoice Review

By
Chad Brooks
,
business.com writer
| Updated
Mar 29, 2019
Home
> Technology
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FreedomVoice gives business the option of either virtual or cloud-hosted VoIP phone services. Neither options require any equipment to be installed, and both are simple to use. The virtual system is built for businesses with a remote workforce needing a way to connect calls to their employees wherever they are while also presenting a professional image at all times. The cloud-hosted VoIP system is available in two options: One is designed for very small businesses, while the other can be used by organizations of any size. All of FreedomVoice's offerings come with an array of calling, collaboration and mobility tools. 

FreedomVoice

FreedomVoice

The Best Business Phone Systems of 2019.

The Verdict

FreedomVoice is an excellent phone system for very small businesses because it offers both virtual services and cloud-based systems designed especially for companies with just a handful of employees.

View all our recommendations for business phone systems on our best picks page. 

FreedomVoice Pricing

Each of FreedomVoice’s phone systems charges monthly fees. Pricing, however, varies.

FreedomVoice’s virtual service, CloudNumber, has three service plans. The Start plan is $9.95 per month and includes 400 minutes. The Edge plan is $19.95 per month and includes 1,200 minutes. Extra minutes for both plans are 3.9 cents each. The most expensive option is the Max plan. It is $29.95 per month and offers unlimited minutes. 

The CloudPhone system, designed specifically for businesses with four employees or fewer, is $29.95 per user, per month. This plan includes unlimited calling, access to nearly all of the system's features and a basic Polycom phone. Users can rent upgraded phones for $5 per phone, per month. The only added costs are for call recording, voicemail transcription services and the ability to professionally record automated greetings. 

Pricing for the CloudPBX phone system, which can be used by businesses of all sizes, is determined by a local reseller. The FreedomVoice representative we spoke with said the CloudPBX system is typically a few dollars cheaper per user, per month. 

There are no contracts with FreedomVoice. You pay month to month and can cancel at any time. The company also offers a 30-day, risk-free trial. 

Ease of Use and Features 

Regardless of the system chosen, all of FreedomVoice’s options are easy to use. 

CloudNumber is a virtual service that works as an extensive call-forwarding system that routes calls made to a main business line to the phone of each employee's choosing, such as a mobile or home phone. This option gives very small businesses a professional phone system without requiring that they purchase office phones for every employee. 

Since this system uses no hardware, it can be up and running in just minutes. After you sign up for service and choose a local or toll-free number, the service is live and ready to use. You can choose a new number, or your business can transfer over a phone number you already use. 

One of the first steps in setting up the system is recording a greeting for the automated attendant. The auto attendant is what answers every call to the system. Customers and clients then indicate the person they are trying to reach, and the call is immediately transferred to the employee. 

Employees can configure their settings so the system tries to reach them on multiple phones. They can decide whether they want the system to ring their phones in sequential order or at the same time. 

The system offers unlimited line capacity, so callers never hear a busy signal, even if multiple people are calling your company at the same time. 

Among the features CloudNumber users have access to are automated attendants, after-hours greeting, smart number routing, call forwarding, simultaneous ring, call queue, custom hold music, call screening, call whisper, call recording, voicemail, voicemail and fax-to-email, voicemail transcription, online fax, call blocking, company directory, ring groups, call hunting and call rotation. 

FreedomVoice's CloudPhone and CloudPBX are cloud-based phone solutions that don't require an onsite server, PBX equipment to configure or software to install. All that's needed to run the systems are a high-speed broadband internet connection and IP phones. 

The phones come preconfigured and are ready to be plugged in. Once the phones are activated, you can immediately make and receive calls. 

The CloudPhone system is designed specifically to support businesses with up to four employees. Businesses with more than four users are encouraged to consider FreedomVoice's CloudPBX system. It offers the same functionality but is sold through authorized resellers. These resellers assess each business's network to ensure the system runs properly and will provide you with customized pricing. 

FreedomVoice's cloud-based phone systems have a 99.99 percent uptime. To keep the systems up and running at such a high rate, FreedomVoice uses five redundant data centers. With this setup, if a data center goes down or needs maintenance, all of the information stored there can instantly be moved to another location to ensure continuous service. 

In addition to all of the features available in the CloudNumber system, CloudPhone and Cloud PBX users have access to call hold, call parking/retrieval, three-way conferencing, direct inward dialing, do not disturb, message-waiting indicator and a softphone. 

The FreedomVoice mobile app is available for iOS and Android devices. With it, employees can make and receive calls from their business lines, manage voicemails and faxes, make three-way calls, and use one-touch dialing to call contacts. 

The biggest downside to FreedomVoice is that it does not allow online or video conferencing. If these are collaboration tools you need, you'll have to consider a different business phone solution. 

Another potential drawback is that businesses interested in the CloudPBX system have to work with one of FreedomVoice's partner resellers. The service and pricing that you receive will depend on the specific resellers you work with. 

Customer Service 

The FreedomVoice customer care team is available by phone or email between 5 a.m. and 6 p.m. (PST), Monday through Friday, and from 6:30 a.m. to 3:30 p.m. (PST) on Saturdays. There is also 24/7 support for emergency issues. 

Editor's note: Looking for a business phone system? Click the Compare Quotes button below to have our sister site BuyerZone connect you with vendors that can help.

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FreedomVoice

FreedomVoice

The Best Business Phone Systems of 2019.

The Verdict

FreedomVoice is an excellent phone system for very small businesses because it offers both virtual services and cloud-based systems designed especially for companies with just a handful of employees.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.