If your business is experiencing a data loss catastrophe, Gillware Data Recovery is capable of salvaging data from a variety of different devices. The company has flexible service and pricing options for recovery as well as great customer service. The company can perform data recovery resulting from broken platters, water damage and power surges. It is effective at recovering data from solid state drives and flash devices, which is why we chose Gillware as the best service for solid state drive data recovery.
View all our recommendations for hard drive recovery services on our best picks page.
Gillware's exact pricing is dependent on your case and how severe it is, but it offers an instant estimate tool on their website to help you determine a price range of what you can expect to pay. You can select your type of device, how much data you need recovered and how fast you need it. The tool gives you an approximate estimate of how much you may be charged, but this is in no way the final price you'll pay.
Depending on the issue with your media and the extent of the damage, your case may cost less or much more. You'll get an exact quote once your drive is evaluated by Gillware's technicians.
The three service speeds include Standard, Advantage and Priority. The Advantage service plan costs an additional $350 and takes three to four business days. The fastest service, Priority, costs $700 and has a turnaround time of one to two business days.
Most hard drive crash recovery services provide emergency data recovery, and Gillware is no exception. The turnaround time for an emergency recovery is one business day. A technician evaluates your drive within a few hours of it arriving at the facility, and any necessary parts are rush-ordered. The turnaround for a full recovery is typically about one to three business days.
While some data is damaged beyond recovery, Gillware can recover data on most of the devices it services. The process starts when you send your hard drive or other device to the company's state-of-the-art facility.
Technicians evaluate the drive to determine precisely what data can be restored. They then email you a list of the files it was able to retrieve. Once you review the files, you can decide whether recovering them is worth the cost. If there are files that are particularly important, you can instruct Gillware to conduct a more detailed analysis.
Gillware is an expert in recovering data from solid-state memory devices, including SSDs, USB flash drives and memory cards. They know there are different ways to handle SSD cases and the likely causes of data loss. SSDs are often more challenging to recover data from because they don't have the same moving parts as HDDs and are usually self-encrypted. Gillware's technicians can extract data from even the most damaged SD memory cards.
Common issues affecting SSDs include firmware bugs and broken power supplies or other components. Whether your data loss is due to one of the above factors or another issue, Gillware employs a number of investigative techniques to find out why a drive won't be read a computer or it shows up as empty when there should be data there.
This hard disk data recovery service performs data recoveries in their state-of-the-art, certified ISO 5 Class 100 workstations. This certification means that the workstations have been certified by ISO to contain fewer than 100,000 particles per square meter. These workstations are located in Gillware's lab where any drive that requires manual repair goes for data recovery.
Unlike a dedicated cleanroom, workstations are modular, enclosed benches where technicians work on media devices. They use the same air filtering and humidity control that most cleanrooms do, but workstations are cheaper to install and maintain than cleanrooms, which means that the cost to you is generally less. Gillware states that using the workstation model allows them greater flexibility and efficiency with the ability to quickly add new benches rather than constructing new cleanrooms.
The date of Gillware's last certification is May 2018. Gillware's transparency in displaying their certification is indicative of the care they put into their recovery environment and helps assure clients that the service is doing best efforts to recover their data.
One of the best characteristics of Gillware is its security. The security of your data is paramount, especially if you need propriety data recovered. Gillware is a General Services Administration (GSA) contract holder, meaning the company is authorized to provide data recovery services to government agencies and employees. GSA contract holders must meet strict security protocols to ensure the data they recover remains confidential. Further, Gillware's security protocols and data privacy have been audited by a third party and claim an SSAE 16 SOC 2 Type II certification, although a current certification isn't posted on their website.
When a client's media is sent to one of their facilities, its location is tracked throughout the data recovery process and is logged in a report. Each device is barcoded and kept behind secure access points that only authorized staff enter and leave through. For an additional fee of $150, Gillware can prioritize your data so it is HIPAA compliant, ensuring all sensitive data remains private and protected with encryption.
Gillware has responsive customer service. You can contact Gillware by phone, email, live chat, or you can receive updates through its client portal. Representatives were helpful and knowledgeable about recovery and the type of service recommended for our case just from our description. Gillware provided a cost estimate and offered to send us a free shipping label to send them our device for a free evaluation.
Gillware has an extensive knowledgebase about data recovery on its website. It includes guides on how to properly handle storage devices during different data loss scenarios, such as water damage, and how to properly setup a RAID device to prevent data loss.