By Andrew Martins, business.com Writer | Updated Mar 26, 2020
Running a small business is difficult enough, so when a service comes along that's intuitive to use, flexible and fills a need, it's worth taking note. GotFreeFax's online fax solution is all those things, making it our best pick for both free outgoing and pay-per-use online fax services. If your small business only sends faxes periodically and is looking to ditch the fax machine – along with the costs associated with it – GotFreeFax may be a cost-effective faxing solution for you.
To view all of our recommendations for online fax services, visit our best picks page.
As its name suggests, GotFreeFax offers a free service – you can send two faxes per day, each with a three-page maximum.
GotFreeFax's pay-per-fax service has pricing tiers based on page length. Here's what it costs.
- Up to 10 pages: 98 cents
- Up to 20 pages: $1.98
- Up to 30 pages: $2.98
GotFreeFax also offers a business prepaid service that is priced per page and includes page credits that can be used at any time and never expire. There is no monthly subscription fee. This arrangement makes sense for companies that only have occasional faxing needs but know they will fax documents in the future.
- 100-page credits: $9.95
- 300-page credits: $19.95
- 1,000-page credits: $49.95
Users who opt for this prepaid service also get access to the fax broadcasting feature, allowing for one fax to be sent to multiple recipients.
When considering an online fax service, regardless of whether you need a free outgoing solution to send a few short faxes each week or a pay-per-use pricing model that lets you send the occasional long fax, ease of use is very important.
In our experience, GotFreeFax is one of the easiest outgoing faxing services to use. It has an intuitive, straightforward browser-based faxing interface. There's no need to sign up for an account – sender and recipient info, fax content, file uploads (it accepts PDF, JPEG, and DOC), and free or premium fax options are all located right on the main page. The body of your fax can be edited in a simple HTML-enabled text box, and it has rich-text formatting options you can use to enhance the visual appeal of your fax. If you need a cover page, you can use GotFreeFax's ad-free option or upload your own in one of the above-mentioned formats.
GotFreeFax securely sends all faxes through its servers, which are managed by certified engineers and secured by Gateway AntiVirus software. Faxes are sent over an encrypted connection.
GotFreeFax offers no phone support for its free service, but you can send an email to its customer support address, a fax or fill out the contact form on its website. There is also a lengthy FAQs page.
We emailed GotFreeFax; it took customer service eight hours to respond to our email. It's understandable that a free service doesn't staff a call center, but that long of a delay could be a deal-breaker if you send time-sensitive faxes and need immediate help. That said, though, GotFreeFax's service is so user-friendly that customer support won't be needed very often.
An additional limitation of GotFreeFax is that it lacks many of the nicer features that come with paid plans, such as document storage, a mobile app and support for software integration.
Additional reporting by Adam Uzialko.